Dear Sam Greetings from team Kabura Travel here in Cape Town. We have received your negative review about us but you failed to tell our future travellers the truth. The truth is that you wanted to defraud us by doing a day tour which you did not pay for and as you mention, instructed your bank to cancel. You said that the money will clear on our side in three days but nothing came through. You called in that morning to reserve a private tour for 6 people to the Winelands. You told us that you will make a cash payment in the evening when you return from your other excursions. We told you that we cannot dispatch a vehicle the next morning if full payment is not received in advance and the money is reflected in our bank as this is a day tour. You opted to pay us in cash saying someone should come to your hotel to collect the cash. We told you that if you want to pay online, you should book directly on our website in this case your booking will be confirmed. We also told you if you will do a bank transfer it needed to be an immediate payment if you are using a South African bank. We do not sell this day tour on credit or awaiting international funds to arrive. I would like to stress that we accept international payments which are paid in advance and not on the day. This would mean that we have to do the tour and then wait for the money to clear. This is not part of our company policy. That evening you sent us some proof of payment and your bank stated clearly that this transaction did not go through. Then you phoned us to cancel when we told you that it never went through, then you said again please send someone to collect the cash when my dad comes back. Then again you called to cancel. Then you called again to say you want to go on the tour. We told you that you will have to pay us cash before the tour, or you can book online on TripAdvisor and we told you that if your claimed bank transfer comes through that we will reverse the money back to your bank account. You were told that our day tours carry a full cancellation policy if you cancel the tour outside the 24-hour free cancellation policy. In short, your review is misleading the opinion as your transaction never went through. Secondly, you are reviewing something which you never experienced. We hired a minibus and a guide for you for that day as you confirmed the tour with us that morning. We lost money on that day as you cancelled at the last minute. We guaranteed you a full refund if you take the tour and if your so claimed payment was reflected on our side. You should have verified with your bank when you arrived in Australia to check if the money ever left your account before making false accusations against a reputable company such as ours as to date we never received any payment from you or your bank and we are not excepting yo get any payment from your side as your bank send us the very same day a message to say that the transaction never went through and we sent you the screen shot of the message from your bank. Also check in your group of 6 with the lady who was making all these arrangements with our operations Manager.

Dear Andy, We are so happy to hear that you had a fun day visiting different wineries on our small group tour to the Cape Winelands. We appreciated the feedback review and Ruben is so grateful that you took your precious time to share the service he gave you with the rest of the world. Thank you for recommending Ruben and Kabura Travel to the rest of the World. Stay safe.

Dear Doane, Good morning and thank you very much for a positive 5-star review. We really appreciated the business opportunity you gave us and we are so delighted to hear that you had a great family time with us on this guided tour from Cape Town.Thank you for sharing. Stay safe

Dear Malcom, Thank you for writing us this 5-star review on how you did the wine tour with Regan. We are so delighted to hear that you had a great time. Thank you for your support. Stay safe.

Dear Shameem, Good afternoon Thank you very much for taking your precious time in writing us a rave Review about Regan your tour guide and the tour itself. We are so delighted to hear that you have had blast. Thank you for sharing with the rest of the World.

Dear Jordan Good morning and thank you very much for taking your precious time to review our Stellenbosch and Franschhoek Winelands Full Day Shared Tour. We are so delighted to hear that you had a great tour with Ruben our guide. Thank you for sharing and for recommending this tour to the World.