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Contoy Eco-Adventure - with unbiased reviews

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Contoy Eco-Adventure

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US$110,00
Date
2 adults
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Overview
Important Information
Departure Point
Punta Sam ferry terminal, Punta Sam, Quintana Roo, Mexico
Duration
9h
Return Details
Returns to original departure point
Inclusions
  • Hotel pickup and drop-off from any hotel or Condo in Cancun Downtown & Hotel Zone
  • Light Breakfast
  • Professional bilingual guide
  • Use of snorkel equipment certified by National Geographic Snorkeler
  • Lunch in Isla Contoy
  • Unlimited drinks, domestic open bar
  • Visit to Isla Mujeres beautiful downtown
Exclusions
  • Entrance fee, $13 usd charge for Marine park and deck tax (cash at the check in)
  • Gratuities (optional) for van drivers and crew
  • Towels and bio-degradable sunscreen
  • Transfers hotel-marina-hotel from Playa del Carmen & Riviera Maya $10 usd per person at the check in
  • Transfers hotel-marina-hotel from South of Playa del Carmen and Tulum $15 usd per person at check in
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Additional Info
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Children must be accompanied by an adult
  • Dress code is casual and please do not forget your swimsuit!
  • The tour is operated by a multi-lingual guide and crew
  • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund
  • This tour/activity will have a maximum of 50 travellers
Cancellation Policy
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
29Reviews
5Q&A
Traveller rating
  • 19
  • 4
  • 3
  • 0
  • 2
Traveller type
Time of year
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Popular mentions
Traveler037 wrote a review Jan 2020
1 contribution1 helpful vote
This trip was amazing. The crew was really fun and engaging. They spoke multiple languages,so nobody was left out. They served an amazing lunch and provided drinks thought the entire trip. Isla Contoy is very beautiful and well preserved. We had the entire beach to ourselves.
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Date of experience: August 2019
elcin13 wrote a review Dec 2019
4 contributions1 helpful vote
The tour was very well organized and timely. Our boat had about 18 people and it didn’t feel crowded. The guides are really nice and knowledgeable. The food was delicious. And the scenery was spectacular, especially Isla Contoy. I highly recommend this company!
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Date of experience: December 2019
siddo69 wrote a review Dec 2019
24 contributions12 helpful votes
Surely the 'rude review' has been put on for the wrong company? We have just done it and it was really good. The staff were without exception multi lingual, friendly and absurdly good fun at times. We had a lovely boat ride with optional snorkelling to get there. If we didn't go
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Date of experience: December 2019
Response from Caribbean A, Director de Relaciones Públicas at Contoy Eco-Adventure
Responded 23 Dec 2019
Dear Visitor, Thank you very much for your kind review, in CONTOY ADVENTURES we take into account all of our customer's reviews to get better each day. I will pass your kind comments to all of our staff, especially Xavier, Alex, and Enrique! We hope to see you soon on another adventure to Contoy & Isla Mujeres Islands or in our star tour, the WHALE SHARK SNORKELING tour in the summer! Best regards Roberto del Castillo Web Marketing Manager
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Ian C wrote a review Nov 2019
3 contributions1 helpful vote
Rude staff, inadequate food and drink, and all but one guide unable to speak English despite being marketed as a bilingual tour.
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Date of experience: October 2019
Response from Caribbean A, Public Relations Manager at Contoy Eco-Adventure
Responded 10 Nov 2019
Dear Visitor, First of all let me thank you for taking the time of writing this review, we take all of our customer's opinions very seriously in order to improve our service. That been said, all of our guides are not only bilingual but trilingual in some cases and are certified by the mexican government as experts in Contoy Island and it's sorroundings, it is actually the first time in 5 years in TripAdvisor that we receive a complaint concerning our bilingual staff, about the rudness we would have liked that you would be more specific, we constantly check our staff attention with all the cameras on board the boat in order to ensure that our customers are getting the best service and we also have customer service training every two months. Overall we are the best option to go to Contoy island, we feel sad that our service was not good enough for you and you can be sure that we will work harder in our people and their customer service skills, thank you very much for your review and we hope, that if you come back to Cancun, you let us take you again on this or any other of our tours to give you our very special VIP treatment. Best regards Roberto del Castillo Web Marketing Manager
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Corinne O wrote a review Aug 2019
11 contributions5 helpful votes
Great experience. Well planned itinerary. Attentive, informative and enthusiastic staff. Highly recommend it to everyone. Beautiful islands.
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Date of experience: August 2019
12
About the operator
By: Caribbean Connection
xangelamakx
San Francisco, California
30
Horrible Experience
We booked our tour with the Expedia agent stationed at our hotel. It was advertised as a snorkeling trip at Isla
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Traveler037
11
A must!!
This trip was amazing. The crew was really fun and engaging. They spoke multiple languages,so nobody was left out.
Read more
elcin13
Istanbul, Turkey
21
A wonderful trip to Isla Contoy and Isla Mujeres
The tour was very well organized and timely. Our boat had about 18 people and it didn’t feel crowded. The guides
Read more
siddo69
2112
Great day
Surely the 'rude review' has been put on for the wrong company? We have just done it and it was really good. The
Read more
Alexandra Anca A
Timisoara, Romania
61
A day in Paradise
A wonderful experience from start to finish. There really isn't anything negative I can say about this trip. We
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Ian C
London, United Kingdom
31
Dreadful
Rude staff, inadequate food and drink, and all but one guide unable to speak English despite being marketed as a
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jesallay
61
Great team!
I had a great experience with the Caribbean Connectio Team. They are extemely professional and well prepared. Had
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moknutz
Oakland, California
112
Isle de Mujeres
Snorkeling off a catamaran. Lunch really yummy at a beach club . Then they dropped downtown to tour island and
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alp2215
10
Contoy Adventures - "Hurricane" Boat Review
I had an amazing time with Contoy Adventures on the Hurricane boat with captains Lobo & Luis. We were able to get
Read more
JoanaMatos
34
Unforgettable experience!!
Our tour was whale shark+Isla Mujeres with Willi and the captain, they were both full of knowledge about the whale
Read more
Key Details
  • Contoy Adventures, Caribbean Connection
  • Duration: 9h
  • Mobile Ticket Accepted
  • Free Cancellation up to 24 hours in advance
  • Instant Confirmation
  • Languages Offered: English, French, German, Italian, Spanish
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