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Air Asia Berhad - Malaysia


1 523 Reviews
Headquarters: KLIA Sepang Selangor Darul Ehsan, Sepang 64000 Malaysia +62-21-2927-0999 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1 523 Reviews from our TripAdvisor Community

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1 523 reviews from our community

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Showing 1 169: English reviews
Perth, Australia
Level 5 Contributor
26 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Air Asia is a budget airline and all meals and drinks and bottled water have to be purchased online when booking the air ticket or on board the plane. You have to pay for in flight entertainment, for a blanket etc. You also need to buy your check in baggage allowance when booking your air ticket. Hand carry of cabin...

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International Economy Kuala Lumpur - Perth

Helpful?
Thank Baby008
Kuala Lumpur
Level 3 Contributor
20 reviews
Reviewed 2 days ago
NEW

Our flight was delayed by 30 minutes which is normal for this airline. They do not give priority boarding for family with children, child ticket is same priced like adult ticket which I find as a surprise. But now they allocate seat for passenger which is good as compared to previous first come first serve basis which creates chaos during...

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Domestic Economy Langkawi - Kuala Lumpur

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Thank sitia70
Anchorage, Alaska
Level 3 Contributor
9 reviews
7 helpful votes
Reviewed 3 days ago
NEW
via mobile

I am a frequent traveler and just came from a round the world trip with my husband. I do understand that AirAsia is a budget airlines like easyjet and ryanair. That's the reason why I prepaid for two luggages for $35 per bag. Since we bought souvenirs along our trip, we end up paying an extra $186 a bag!!! Their...

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International Economy Osaka - Honolulu

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Thank HookedOnPlanes
London, United Kingdom
Level 5 Contributor
67 reviews
48 helpful votes
Reviewed 3 days ago
NEW

We had our first experience of the budget airline Air Asia not long back. We flew from Kuala Lumpur to Melbourne. The flight time was slightly under 8 hours and we flew economy. We came away very impressed by the quality of what we experienced with this ultra-smart airline. Although this is a budget airline, there are facilities to book...

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International Economy Kuala Lumpur - Melbourne

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Thank PeteRobbo8502
Level 5 Contributor
67 reviews
36 helpful votes
Reviewed 3 days ago
NEW

They now provide entertainment through free wifi inside the plane. Other than that, Air Asia shows signs of a mature airline, polished in its operations. We had a pass through flight through KLIA2 and our luggage was checked through all the way, advantage of a single booking. I recommend booking a meal. They are quite good value compared to other...

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Southeast Asia Economy Kuching - Bangkok

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Thank realfatfreddy
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Very nice flight, food was pre- ordered and came correctly, it was ok. This flight was on time this time, nice team and great and friendly crew.

Southeast Asia Economy Kuala Lumpur - Krabi Town
Helpful?
Thank Edouard R
Level 2 Contributor
8 reviews
Reviewed 4 days ago
NEW
via mobile

The first time we took this company, our flight was delayed of about 30minutes. The second time, 2h30 so we miss our connection. We want our luggages for the hotel but they still make you wait for them another 15 to 20min. Some staff doesn't even know where the lost and found is. Terrible experience for such a company.

Southeast Asia Economy Singapore - Kuala Lumpur
Helpful?
Thank MaevaDoum
Malaysia
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW

I had a few enquiries regarding flight changes, so I went on the live chat as it was available 24/7. I did not mind the wait for a queue of 97 people, but I had a very bad agent who attended to me. I repeated my questions multiple times, in different ways of explanation and elaboration as it seems like...

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Domestic Economy Kuala Lumpur - Kuching

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Thank iflyaround891
New Delhi, India
Level 5 Contributor
57 reviews
7 helpful votes
Reviewed 4 days ago
NEW
via mobile

I was afraid to take Air Asia but after flying I can say they are the best to Malaysia better than the other expensive options. You have to pay for meals drinks but all together they are very good better than Other as I have traveled almost all

Southeast Asia Economy New Delhi - Kuala Lumpur
Helpful?
Thank Kartik516r
Melbourne, Australia
Level 5 Contributor
51 reviews
19 helpful votes
Reviewed 5 days ago
NEW
via mobile

On ground staff at Tullamarine airport in Melbourne was very friendly and efficient - no fuss check-in and boarding. Once onboard the experiences totally changed. The air stewards made us felt like most unwelcome. Looks like their job was to basically pass us the meals we ordered and to fly us from A to B. Totally unfriendly. Never saw a...

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International Economy Melbourne - Kuala Lumpur

Helpful?
Thank B C
See travel tips for airlines
“Do take up the option to book a hot seat and enjoy Priority Boarding, as well as booking your meals ahead.”
PeteRobbo8502, 11 Dec 2017 | Read review
“Although they control the hand carry, passengers often sneak in more than 1 piece and hog the space overhead. Get in the queue early”
realfatfreddy, 11 Dec 2017 | Read review
“Travel light and pre book your meals”
kutu2015, 9 Dec 2017 | Read review
“Don't expect the flash, expensive airline experience but this is great value budget flying.”
peterL985KB, 9 Dec 2017 | Read review
“Its budget air ... Don't put your expectations too high. Just be glad you and your luggage arrive safely without much incident.”
Yeokeh, 8 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Asia Berhad - Malaysia
Malaysian low-cost carrier AirAsia (AK) operates non-stop flights to more than 75 airports across Malaysia, as well as cities throughout Asia. Its primary hub is located at Kuala Lumpur International Airport (KUL). Secondary hubs can be found at Kota Kinabalu International Airport (BKI), Penang International Airport (PEN), Kuching International Airport (KIA) and Senai International Airport (JHB). Its aircraft feature just Economy Class cabins. AK has a number of affiliate and subsidiary airlines, including AirAsia India, AirAsiaX, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia and Thai AirAsia.
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