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Shenzhen Airlines


212 reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen 518100 China +86-95080 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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212 Reviews from our TripAdvisor Community

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212 reviews from our community

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Showing 114: English reviews
Montreal, Canada
Level 1 Contributor
3 reviews
6 helpful votes
Reviewed 6 days ago
NEW
via mobile

This is one of the best airlines we have flown. After flying the horrendous air Canada, US airlines and both the national European airlines and the budget European charters, this was like night and day in terms of the service we received. Flight attendants were nice and helpful, snacks were delicious, flights were prompt and planes were new and super...

Date of travel: March 2019
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Europe Economy Zurich - Prague

Helpful?
Thank 354natalies
Welwyn Garden City, United Kingdom
Level 5 Contributor
59 reviews
22 helpful votes
Reviewed 1 week ago via mobile

Booked a flight to Kuala Lumpur via Shenzhen as it was substantially cheaper and the airline is in one world alliance. The biggest problem was the transit process at Shenzhen. You don’t need a visa if transit is less than 24 hours in theory. The transit system isn’t as normal airport and instead you are directed to unorganised desk in...

Date of travel: March 2019
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North Asia Economy Kuala Lumpur - Shenzhen

Helpful?
1 Thank WorldTraveller1991
North Marston, United Kingdom
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 weeks ago

On the first leg of our journey, they forgot to put our 'special' meals on the plane (veggie) so we were given nuts and a banana each.. The flight also somehow took an extra 2 hours even though it wasn't delayed at the airport beforehand? Then on the second flight we were all crammed into the back section of the...

Date of travel: March 2019
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International Economy Jakarta - London

Helpful?
1 Thank abbiemairaven
2 reviews
1 helpful vote
Reviewed 18 February 2019

Good things: As mentioned in the topic, good taste chilli sauce and sweet smile. Not good enough: small seat only fit for normal height people

Date of travel: February 2019
Southeast Asia Economy Shenzhen - Singapore
Helpful?
Thank coolfishbo
Hong Kong
Level 6 Contributor
127 reviews
62 helpful votes
Reviewed 17 February 2019

OK so firstly the good news. The lounge at Shenzhen airport - King Lounge - was fine, the flight was perfectly smooth, on time, and the airport staff and cabin crew look after you with courtesy and kindness, probably helped by being Business. And the price was very reasonable. Worth mentioning that I had to transit overnight in Shenzhen, I...

Date of travel: February 2019
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International Business Class Shenzhen - London

Helpful?
2 Thank JohnHongKong
London
Level 3 Contributor
14 reviews
15 helpful votes
Reviewed 5 February 2019

So I was curious about flying Shenzhen airlines as I had not flown it before and it is a member of the Star Alliance group and it does fly directly to Shenzhen from London. I had a return flight and although I can honestly say that the staff are very friendly and caring, there are a number of things the...

Date of travel: January 2019
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International Economy Shenzhen - London

Helpful?
1 Thank CHHLondon
Los Angeles, California
Level 4 Contributor
41 reviews
6 helpful votes
Reviewed 4 February 2019

Even though I only had Economy I paid a little extra to have Front row in Economy, more leg room. They (airline) provide you with plenty of food, I brought my own snacks, it had your own private TV monitor, with Movies and Games. Seat were a little small, and I am average size. The flight was approx. 12 hours...

Date of travel: November 2018
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International Economy Los Angeles - Shanghai

Helpful?
1 Thank gisjac
Jakarta, Indonesia
Level 4 Contributor
10 reviews
12 helpful votes
Reviewed 3 February 2019

It was my first experience flying with Shenzhen Airlines for my budget trip to Harbin via Shenzhen on Jan 3, 2019. The only reason I booked the flight was the good price. Before flying I was not so sure about the service and its punctuality. The airline website did not provide enough information and it was hard to find reviews...

Date of travel: January 2019
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North Asia Economy Jakarta - Harbin

Helpful?
3 Thank Priambudi D
Suzhou, China
Level 6 Contributor
61 reviews
40 helpful votes
Reviewed 24 January 2019 via mobile

This was my first time travelling Shenzhen Airlines and as many airlines in China don’t have very good service, I had low expectations; however, every step of the journey was smooth and friendly. The check in was quick and smooth, the flight left on time, there was a decent meal service on board and I got Star Alliance air miles.

Date of travel: January 2019
Domestic Economy Nanjing - Datong
Helpful?
1 Thank TimothyD922
Hayes, United Kingdom
Level 2 Contributor
4 reviews
3 helpful votes
Reviewed 20 January 2019 via mobile

First time traveling to Asia and Shenzhen Airlines is amazing from London to Phuket via Shenzhen international airport English really well spoken cabin crew always asking if I needed anything such as food and drink top top airline very friendly atmosphere

Date of travel: January 2019
International Economy London - Phuket
Helpful?
2 Thank 537owenw
See travel tips for airlines
“Ask for more chilli sauce for your food”
coolfishbo, 18 Feb 2019 | Read review
“You get what you pay for!”
JohnHongKong, 17 Feb 2019 | Read review
“Bring along some of your own entertainment if you don't speak nor understand Chinese.”
CHHLondon, 5 Feb 2019 | Read review
“Trust TripAdvisor for reliable reviews and bring things to kill the time during flight.”
priambudid, 2 Feb 2019 | Read review
“Beware of differing T&C as the website has totally different T&C from what their ground staff preaches”
Kev_Ph, 9 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Shenzhen Airlines
The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
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