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Virgin Atlantic Airways

Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU
Overview
4.04.0 of 5 bubbles16,288 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom4.0 of 5 bubbles
Seat comfort4.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)4.0 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.0 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding4.5 of 5 bubbles
Food and beverage4.0 of 5 bubbles
About Virgin Atlantic Airways
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU

Airline Summary

British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).
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16288Reviews
3081Photos
100Tips
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Popular mentions
P. Verma wrote a review Yesterday
8 contributions2 helpful votes
1.0 of 5 bubbles
London - New Delhi
International
Travelled from London to Delhi with the plans to further go to Jaipur and Jodhpur for family visit. Baggage was lost by airlines and arrived after 3 days, meanwhile had to shop around for daily essentials. On return to UK claimed for daily essentials and the IT system failed , sent email for claim and got rejected that it was on the day 21st I made claim while the claim should within 21 days. Since then escalated to Head of Customer Service and Now to CEO, so far no progress.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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tbwilkinson wrote a review Yesterday
4 contributions
1.0 of 5 bubbles
London - New York City
International
I needed to contact somebody at Virgin Atlantic regarding my ticket. Where is the Help Chat they promised ?? ! Not only does it not exist they send you through an endless loop of bots . …I also tried the land phone help line - 30 min wait not pickup!! At least tell people in advance how long the wait is!! Btw - this was for upper class enquiry …I’d hate to know how you can get through on an economy line.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katie S wrote a review 10 Nov
1 contribution
1.0 of 5 bubbles
New York City - London
International
Beware. They often assign seats at the gate so you have no control over whether you get a middle seat, even if you’re willing to pay more to avoid it. It’s gonna be a long flight!
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gwyn G wrote a review 10 Nov
3 contributions
5.0 of 5 bubbles
Bridgetown - London
International
The flight staff were very pleasant professional and so helpful i couldn't say enough I've got to mention (Daisy)and her colleagues. Thank you very very much X
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brian R wrote a review 09 Nov
Weyhill, United Kingdom30 contributions28 helpful votes
5.0 of 5 bubbles
Male - London
International
So have travelled from London Heathrow to Male and back in the last week for a vacation on Virgin Atlantic Boeing 787 in Upper Class. Have seen a number of posts giving pretty negative reviews of the Upper Class configuration on this aircraft and I have to say that I think they have been a bit harsh. Firstly the food and service on both flights has been excellent and the flight attendants should be commended for their attitude and work ethic. They have been great and have allowed for a very relaxed and enjoyable experience on board. Secondly the herringbone seating arrangements is not the best (having experienced both Qatar & Ethihad BC within the last year) however it is a far superior experience to premium economy or economy from both a comfort and food perspective. So in summary, well done Virgin Atlantic for providing a great customer experience and to the teams who served us on both flights - particularly on VSO385 in Upper Class from Male to London. You do a great job!…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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…
Showing results 1-5 of 15,821
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more of the lounge
great choice of drinks
dated seating that was worn and not comfortable
Nice screen
window storage but not enough cubby holes
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Showing results 1-5 of 3,081
Gary M wrote a tip 08 Nov
4.0 of 5 bubbles
"The Neo was not worth the hype , the new cabin with doors is much better, avoid old non window facing cabins"
ajchm wrote a tip 03 Nov
3.0 of 5 bubbles
"Do not book if you are over 5’10 unless you can afford an upgrade. Other airlines give you more legroom."
Ryan W wrote a tip Oct 2024
1.0 of 5 bubbles
"Simply don’t use Virgin for anything "
Rinatan wrote a tip Oct 2024
1.0 of 5 bubbles
"Premium economy on Virgin is a sham! Nothing premium about it"
meetgreatmanu wrote a tip Oct 2024
1.0 of 5 bubbles
"i would not recommed virgin atlantic for business class, there are other airline having much more better business class expereince "
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Showing results 1-5 of 100
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