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United Airlines

Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.055,290 reviews
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55290Reviews
23202Photos
100Tips
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Trip08768166258 wrote a review Yesterday
1 contribution
Des Moines - Nassau
Caribbean
Sitting in Chicago dealing with a 3.5 hour delay because United is INEPT. Our flight has been delayed or changed 7 times!!!!! You have been warned. If you have no other choice, use United. Otherwise, go elsewhere. The trip to the Bahamas was okay but coming back is an absolute nightmare. I'm done. Buhbye United. You lost a customer and I will take as many people as I can with me.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John Y wrote a review Yesterday
1 contribution
Hong Kong - San Francisco
International
The flight attendant was cheating. She poured a cup of red wine on my pants and told me she would pay me some money via email, and I should be able to get it within 1week. Unfortunately it’s already 2 weeks, I haven’t got anything yet. I called the customer care, and I was told there was no record in the system. And I was told that I should go to San Francisco airport to talk about it. It sounds like this customer care doesn’t do anything about the case. This is the worst airline I have ever experienced
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joel L wrote a review Yesterday
1 contribution
Aruba - Austin
International
HIDDEN FEES. I paid, and showed proof that I had paid for a seat with a carry on and a person bag. My flight was delayed and I was going to miss my connection. In total 5 hours of delay. Before I get onto the plane I’m told I have to pay to check my carry on. Mind you I only had a carry on. I replaced with I’ve already paid for a carry on. They said they could let me on without checking it. Embarrassed thinking maybe I was wrong, I later learned from the person sitting next to me that if your ticket has carry on restrictions, at the bottom of the ticket it’ll read “Be-No Carry on.” The person they were flying with showed me their ticket that had the restriction and mine had nothing printed on the bottom. Be careful and know the rules or they will take advantage of you and charge you when not necessary.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Szami M wrote a review Yesterday
1 contribution
Washington DC - Chicago
Domestic
Terrible! I have been flying United for 50 years and it is now the worst airline. The last 4 flights I have taken there is a 2-5 delay on in each portion of trip!! Truly shocking track record. AND they have losty luggage twice. It has been a nightmare EACH time. This country is crazy that such industries aren't regulated and called to the carpet. Notucj competition so you are stuck flying them.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cass H wrote a review Yesterday
1 contribution
Austin - New York City
Domestic
Horrible service. United offers this budget ticket but will make you suffer for it. No more downloading a boarding pass even if you have only a personal item, instead go wait in the checked baggage line for understaffed exhausted agents for 1.5 hr. to print a paper pass, before heading to security. Because you’re a low class citizen who purchased the lower priced ticket they offer, you will wait and their check in agents will be even more overwhelmed. It is not the same concept as spending more money on a fast track. It is making passengers wait completely unnecessarily similar to punishment for purchasing a ticket type that is offered. If traveling with young children this still applies, however not advertised. If selling a ticket type that is extremely inhospitable, be a decent business and be transparent about it. A similarly I will line up Unuted Airlines together with Spirit and the worst budget airlines in terms of quality of service and operation.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joel L wrote a tip Yesterday
"HIDDEN FEES. I’ve flown to Aruba almost 40 times and united is far down at the bottom of the list, I would take a longer layover w/ JetBlue."
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Szami M wrote a tip Yesterday
"Don't fly this airline unless you enjoy being tortured."
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Cass H wrote a tip Yesterday
"Avoid until they operate at higher quality hospitality and customer service. Crew was great, hopefully the business side can get it together"
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Artila P wrote a tip Yesterday
"I would have liked to pay for more leg room I just was not allowed. "
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Angela H wrote a tip 12 Jul
"Wear cooler clothes . It is hot on board. "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: R 543
2th checked bag: R 725
3th checked bag: R 2,717
4th checked bag: R 2,717
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: R 543
2th checked bag: R 906
3th checked bag: R 2,717
4th checked bag: R 2,717
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: R 543
2th checked bag: R 996
3th checked bag: R 3,260
4th checked bag: R 3,260
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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