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United Airlines


35 343 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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35 343 Reviews from our TripAdvisor Community

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35 343 reviews from our community

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Showing 31 012: English reviews
Los Angeles, California
Level 6 Contributor
186 reviews
78 helpful votes
Reviewed today
NEW

This trip had 3 legs since United doesn't fly direct to St Thomas and is was off season. The first leg was a short hop to Newark EWR, from there to San Juan business had lie flat seats which was great for a nice nap. I know a meal was served but I don't remember what it was, obviously not...

Date of travel: November 2018
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Caribbean First Class Boston - St. Thomas

Helpful?
Thank Mayalavender
White Rock, Canada
2 reviews
Reviewed today
NEW

United charged for TV/movies that we only got to see 20 minutes of. Plus they stole my suitcase (I have video evidence) and lied to me saying it didn't scan properly the first time but they were putting it onto the back of the plane and once back in Vancouver I was told it was a TSA risk, despite having...

Date of travel: December 2018
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Canada Economy Houston - Vancouver

Helpful?
Thank staz2017
Bricktown, New Jersey
Level 4 Contributor
48 reviews
9 helpful votes
Reviewed today
NEW
via mobile

All in all was a good flight. Was delayed because of weather in area once we got boarded taxied out and took off quickly pilot made up time in air. Plane was clean and comfortable everything was good about flight will fly united again

Date of travel: December 2018
Caribbean Business Class Newark - Montego Bay
Helpful?
Thank scotsman201072
Lanoka Harbor, New Jersey
Level 4 Contributor
46 reviews
18 helpful votes
Reviewed today
NEW

Flight left on time, shocking for Newark. Arrived early in Aruba. Very uneventful, a little bit of turbulence, nothing bad. Customer service was very good on board. Friendly, courteous staff.

Date of travel: November 2018
Caribbean Economy Newark - Aruba
Helpful?
Thank Don H
Adelaide, Australia
Level 6 Contributor
345 reviews
130 helpful votes
Reviewed today
NEW
via mobile

Transferred from ANA First from Narita Small Canadair Jet with severe lack of overhead stowage Good crew and it guess its a short hop If you are STAR Gold make sure to use the Lufthansa and or Turkish Airlines lounges Lufthansa better because empty Would be nice if United put a 737 or A320 on this route Seat 2K

Date of travel: November 2018
Domestic Business Class Washington DC - New York City
Helpful?
Thank conb278
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Orlando, Florida
1 review
Reviewed today
NEW
via mobile

If you fly first class you are about the 5th group to board. It’s families with small children, active military, people needing more time, United 1k members and probably a couple others I missed. By the time I got on, people passing through first class put their bags in the overhead compartments and filled them up. Asked for water and...

Date of travel: December 2018
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Domestic First Class San Francisco - Orlando

Helpful?
Thank dgrimm001
Walden, Colorado
2 reviews
Reviewed today
NEW

Our first flight (7:50 am departure) was delayed 3.5 hours (supposed to have a connection in SFO), so we rebooked a direct flight to OGG (11:35 am departure), losing our first class seats. This direct flight was then delayed 3 times for maintenance, another flight was put in our gate, and then another 3 delays for maintenance (had to have...

Date of travel: November 2018
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Domestic First Class Denver - Maui

Helpful?
Thank ceolney30
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed today
NEW
via mobile

NO AIRLINES CAN COMPETE WITH SOUTHWEST! United filled the airplane so full if gasoline we sat.on the tarmac for a 1/2 hour until it burned down. Of course we missed our Denver connecting flight to get home to Nv. along with about 60 other passengers. If that wasn't a nightmare enough we stood in line at Uniteds customer service for...

Date of travel: December 2018
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Domestic Economy Richmond - Denver

Helpful?
Thank Hospitality67
Munich, Germany
Level 4 Contributor
30 reviews
6 helpful votes
Reviewed today
NEW

I recently flew to SFO for work. As the time of arrival suited me better, I chose a UA flight. My past experiences with them were only okay but I was very positively surprised during this flight. Staff were incredibly friendly and attentive, food was very okay for Economy and I even had enough legroom (I did benefit from an...

Date of travel: October 2018
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International Economy Munich - San Francisco

Helpful?
Thank FrauKavanagh
Tucson, Arizona
Level 6 Contributor
2 783 reviews
2 987 helpful votes
Reviewed today
NEW

We flew Polaris (Business) Class between Houston and Munich on a Boeing 767. Boarding went smoothly until we got on the plane and discovered that the interior was still being cleaned. We saw paper and other stuff on the floor. My husband entered a lavatory, where the toilet had been used and not flushed. We thought this was an unacceptable...

Date of travel: December 2018
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International Business Class Houston - Munich

Helpful?
Thank Rumples
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See travel tips for airlines
“Use another airline”
staz2017, 13 Dec 2018 | Read review
“I booked Economy and then paid for a Premium Economy seat, a very reasonably priced 'upgrade' well worth the extra legroom.”
FrauKavanagh, 13 Dec 2018 | Read review
“For Polaris seating, grab the front row in the center to get more leg room in the foot well”
charlessJ7334PB, 13 Dec 2018 | Read review
“Plan ahead.”
jacksbat3, 13 Dec 2018 | Read review
“Just don’t take United until they make some changes to the seating.”
Daisygirl48, 13 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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