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United Airlines

54,732 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.054,732 reviews
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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54732Reviews
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Coolmasterz t wrote a review Yesterday
Aldie, Virginia6 contributions
Washington DC - Vancouver
Canada
I didn't really go on April 2023, but I went on August 2022. I went from the United States to Canada aboard this airline. Our first flight was from Dulles-Denver. My go to first flight was absolutely ok but the bad part was that my TV remote wasn't working for inflight entertainment. My second flight to Canada was also amazing. We came back to the United States from Canada. My return first flight everything went amazing from Vancouver-Chicago. My return second flight was amazing. The food was also good.…
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Date of travel: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jordan A wrote a review Yesterday
1 contribution
San Francisco - Houston
Domestic
Changed my seat to a middle seat after I had already paid for an aisle seat. I payed 119$ for the seat just to end up stuck in a middle seat. I am never flying United Airlines again.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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1greenwood wrote a review Yesterday
Oakville, Canada419 contributions171 helpful votes
Tokyo - Chicago
International
We were on our way home and arrived at the Chicago airport only to find the holiday traffic was incredible. It took us over 1 hour once we were in line to clear security and customs. It was utter chaos! We then had to recheck our luggage and the pile was HUGE. My suitcase did not make the flight so and my air tag confirmed it was still in Chicago. We went to the United service and explained the situation with the agent. He was INCREDIBLE!!! Got our details and said the bag would arrive on Sunday. Such a nice person to deal with - he was fast and so accommodating convenient and exceeded our expectations. My bag arrived early Sunday morning. FANTASTIC SERVICE!!!!!!!…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ravi wrote a review 17 Mar
Doha, Qatar1 contribution
Chicago - Toronto
Canada
My wife and I were flying from Chicago to Toronto to catch onward flight via Air Canada from Toronto to Dubai, which we missed as United's flight was delayed. Our entire booking was with United and were flying Air Canada as partner airline. As we missed our flight, United re-booked us on Emirates flight next day and advised to stay in hotel and they will pay for all expenses incurred. Now when we submitted the claim, United is saying they will pay only $200 per person, that barely covers cost of hotel but nil else. This is disgrace for business class travelers…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Athénaïs G wrote a review 17 Mar
1 contribution
Paris - San Salvador
International
Worst company ever. After loosing my luggage for 3 days and giving it back to me damaged, they now do everything not to refund me the money I spent during the 3 days of waiting for the luggage. I spent hours on their app speaking with people that are completely useless. I will never ever take a single flight from this airline. Especially considering all the security issues they have right now as well…
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John B wrote a tip 17 Mar
"Don’t fly United"
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John B wrote a tip 15 Mar
"Select any other airline or, if that's not possible, walk. "
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Armando M wrote a tip 15 Mar
"Avoid them like a plague if you're visually impaired!"
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Car La wrote a tip 15 Mar
"I was traveling with my almost 100 year old Mother in a wheelchair and employee Jackson was amazing. He has a longer birth name, but he said"
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Kamran A wrote a tip 14 Mar
"Take my advise : My experience with United Airlines was terrible!!! "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: R 560
2th checked bag: R 747
3th checked bag: R 2,800
4th checked bag: R 2,800
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: R 560
2th checked bag: R 933
3th checked bag: R 2,800
4th checked bag: R 2,800
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: R 560
2th checked bag: R 1,027
3th checked bag: R 3,359
4th checked bag: R 3,359
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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ReturnOne-wayMulti-city
Depart
Tue, 04/02
Return
Tue, 04/09
Travellers
1, Economy