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United Airlines


25 062 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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25 062 Reviews from our TripAdvisor Community

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25 062 reviews from our community

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Showing 21 807: English reviews
Needham, Massachusetts
2 reviews
3 helpful votes
Reviewed today
NEW
via mobile

Flight delayed because last flight got in late. That happens, no big deal Multiple announcements later: oh, actually we gave the crew the wrong pick up time, they won’t even be here for an hour—which will be 1/2 hour after the time we were supposed to leave. Who knows what the next excuse will be. Haven’t flown United in ages,...

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International Economy London - Denver

Helpful?
Thank MER20
New Jersey
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed today
NEW

seats-cramped tiny pretzels(oh boy) --25 dollars for 1 bag this is absolutely the cheapest airline if you have a choice take it

Domestic Economy Newark - San Antonio
Helpful?
Thank arubadick
Alameda, California
Level 6 Contributor
148 reviews
44 helpful votes
Reviewed yesterday
NEW

I flew Business Class from San Francisco to Hong Kong on United Airline and found that the flight attendants on board were all excellent. They have a pleasant smile to all the passengers and you can feel that they have a compassion heart to take care of the passengers all through the flight. I have ordered the chicken soup with...

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International Business Class San Francisco - Hong Kong

Helpful?
Thank John1516
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Murfreesboro, Tennessee
Level 6 Contributor
282 reviews
50 helpful votes
Reviewed yesterday
NEW

It was a pleasant experience from checking my bag in the counter, boarding and the amenities on the plane. The staff did a good job getting the plane loaded as all flights were backed up due to weather. Once in the air, the attendants were pleasant and attentive to passengers. Will definitely fly the friendly skies with United again.

Domestic Economy Nashville - San Francisco
Helpful?
Thank James Karl D
San Francisco, California
Level 3 Contributor
19 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

Have been trying to avoid United given consistently poor service over the last 2 years, but had to get to SF from OC and no other options. Tried to buy a ticket at the airport. Upon arrival, told by the wandering United employee that there was no agent available, she was on lunch break (at 6:20 pm), would have to...

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Domestic Business Class Orange - San Francisco

Helpful?
Thank Ian M
Towanda, Pennsylvania
Level 4 Contributor
26 reviews
6 helpful votes
Reviewed yesterday
NEW

It was a bit of a surprise when the first leg of this "flight" was bus service. Allentown to Newark was a bus - 1.5 hour drive - but you checked your luggage in AVP as normal and it was transferred at Newark, so overall this wasn't an issue. However, you had to go through security in Newark. One hint...

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Domestic Economy Allentown - Salt Lake City

Helpful?
Thank weisbrew1
Rapid City, South Dakota
Level 4 Contributor
25 reviews
12 helpful votes
Reviewed yesterday
NEW

Was surprised, flights to and from destination were on time. No issues boarding, and flight was comfortable,minor turbulence, the captain would tell you about before it happened. overall nice flight.

Domestic Economy Rapid City - Honolulu
Helpful?
Thank ljhn
2 reviews
Reviewed yesterday
NEW

The service was good but the food is terrible.. Better to keep the choices simple especially breakfasts.

International Economy Tel Aviv - Newark
Helpful?
Thank The P
Brookston, Minnesota
Level 5 Contributor
45 reviews
15 helpful votes
Reviewed yesterday
NEW

We were delayed but flying with the dog went very well. I was even upgraded to right behind first class. I asked if I could board early with the elderly, handicapped, veterans. and people with small children because I knew that I would need the extra time to back up the pet carrier and put my pack sack away as...

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Mexico Economy Chicago - Puerto Vallarta

Helpful?
Thank chelle19712015
Winchester, Virginia
Level 6 Contributor
228 reviews
75 helpful votes
Reviewed yesterday
NEW

This flight early in the morning was quick and smooth. There were no lines at check in or at security. Food and movies cost extra and coach seats are cramped.

Mexico Economy Washington DC - Cancun
Helpful?
Thank entropy71
See travel tips for airlines
“don't go economy!!!”
arubadick, 26 Apr 2018 | Read review
“I upgraded to Economy plus which was worth the extra room.”
jameskarld, 25 Apr 2018 | Read review
“priority boarding, makes life easier, and if flying economy would definitely upgrade to economy plus, is a long flight.”
ljhn, 25 Apr 2018 | Read review
“Bring your own sandwhich or snack”
241thep, 25 Apr 2018 | Read review
“Ask to board early if traveling with a pet. It can't hurt and it does take extra time.”
chelle19712015, 25 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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