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TAP Portugal


11 426 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11 426 Reviews from our TripAdvisor Community

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11 426 reviews from our community

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Showing 3 301: English reviews
Level 3 Contributor
10 reviews
7 helpful votes
Reviewed yesterday
NEW

Good international airline on my trip Portugal. On time, good customer service on the ground and in the air. Good for the price! I would travel with them again!!

International Economy Newark - Lisbon
Helpful?
Thank Wilson D
Turin, Italy
Level 6 Contributor
205 reviews
206 helpful votes
Reviewed yesterday
NEW
via mobile

Except the kind staff everything else is really poor, the punctuality (!!!), the services on land, the comfort on board. Never again!!!!!!

International Economy Milan - Dakar
Helpful?
Thank Figaro_AB
New York City, New York
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

On August 4, 2018, a male employee at the TAP gate at the Lisbon airport stopped me and my family and took us off a line ("Zone A" as our tickets indicated) to board our plane to NY. We were told by an airport employee (not the one that is the subject of this complaint) that they were boarding at...

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International Economy Lisbon - New York City

Helpful?
Thank MamaJen85
New York City, New York
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

The in-flight crew and comfort of plane were fine. Professional. A smooth ride. However, what is disturbing was the boarding process at the gate on our return flights for both legs: (1) BCN to LIS (Flight #1035 @ 12:40pm) and (2) LIS to JFK (Flight #0209 @ 5:10pm) FIRST: From BCN to LIS. A male employee at the TAP gate...

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Europe Economy Barcelona - Lisbon

Helpful?
Thank MamaJen85
Jerusalem, Israel
Level 6 Contributor
392 reviews
126 helpful votes
Reviewed 2 days ago
NEW

The flight was normal but the boarding procedure in Lisbon was slow and the personnel was very unfriendly and uncooperative. Next time I will choose another airline to fly to Portugal, since the country was great to visit.

Europe Economy Lisbon - Stockholm
Helpful?
Thank BasicsTouring
Austin, Texas
Level 5 Contributor
67 reviews
25 helpful votes
Reviewed 2 days ago
NEW

By far the WORST airline I have ever taken. The plane was very uncomfortable, the meal horrible, the flight attendants rude. I will never take this airline again. The shape of the aircraft gave me serious concerns about how well they maintain their aircraft. They also lost my luggage and have yet to reimbursement me for any out of pocket...

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International Business Class Toronto - Lisbon

Helpful?
Thank Reviews_by_Lee
Uxbridge, United Kingdom
Level 4 Contributor
26 reviews
18 helpful votes
Reviewed 2 days ago
NEW

There was, apparently, an old joke in the airline industry that the letters T A P actually stood for "Trust and Pray" but, in my experience, "trust" is not a word in T A P's vocabulary. I was booked on a flight from Gatwick to Porto and, as I always do, had booked and paid an additional fee for an...

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Europe Economy London - Porto

Helpful?
1 Thank John H
Level 3 Contributor
16 reviews
6 helpful votes
Reviewed 2 days ago
NEW
via mobile

It’s our 4th time traveling with TAP And is always been really good experiences 5 stars to the board team, checking too Fly service is really good, loads of care about our baby 20mts girls The seats are nicer then other economic companies Much more comfortable and spacious Since the first fly we have, we prefer to pay more and...

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Europe Economy Manchester - Lisbon

Helpful?
Thank Linda F
Boom, Belgium
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 2 days ago
NEW

good flying experience, friendly staff; minus points : there is not enough legroom, but it is a relevant note for most airlines. seat are non-adjustable.

International Economy Brussels - Ilha do Sal
Helpful?
Thank 1bernard
Canterbury, United Kingdom
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 days ago
NEW

outbound flight the stewardess forgot i was onboard i had to ask for service everytime meal i had no choice they had only one meal available, which was discusting return flight, i changed seats three times none of the seats worked correctly they would not recline i paid top price for business class and the comfort was better in economy,...

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International Business Class Manchester - Natal

Helpful?
Thank markj0nes78
See travel tips for airlines
“See above complaint”
MamaJen85, 19 Aug 2018 | Read review
“Watch yourself at the boarding gates. They singled us out and treated us rudely for questioning their rules. My children were scared.”
MamaJen85, 19 Aug 2018 | Read review
“Take another airline, any airline but these guys”
Reviews_by_Lee, 18 Aug 2018 | Read review
“No such thing. Don't fly T A P .”
JohnH775, 18 Aug 2018 | Read review
“find another airline”
markj0nes78, 17 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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