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Southwest Airlines


33 615 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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33 615 Reviews from our TripAdvisor Community

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33 615 reviews from our community

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Showing 33 251: English reviews
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed today
NEW
via mobile

Excellent times, friendly service, easy check in. Smooth landing! Air service available. Free Wi-Fi. Offers assistance to and from gates also on board assistance. Plenty of leg room. All around great experience.

Date of travel: February 2019
Domestic Economy Manchester - New Orleans
Helpful?
Thank RosalieSharpe
Safford, Arizona
Level 3 Contributor
17 reviews
12 helpful votes
Reviewed today
NEW
via mobile

We flew on Southwest Airlines to San Antonio Texas on Feb 9, 2019. The weather was stormy and a few times the flight was a bit bumpy. The pilot did a wonderful job. San Antonio was GREAT!!!! We stayed at the Grand Hyatt right off the Riverwalk. That was an excellent hotel. Clean rooms, wonderful service and very handy place...

Date of travel: February 2019
More 
Domestic Economy Phoenix - San Antonio

Helpful?
Thank inallhonesty1954
Woodstock, Georgia
Level 5 Contributor
51 reviews
9 helpful votes
Reviewed today
NEW

On time and very well organized. Southwest boasted nice new planes for this flight and no hitches ordelays!

Date of travel: January 2019
Domestic Economy Albuquerque - Atlanta
Helpful?
Thank BeachLava
Level 5 Contributor
50 reviews
15 helpful votes
Reviewed today
NEW

We usually fly Southwest because they have non-stop flights to the places we visit most. I love the announcements given with a touch of humor. Humor does much to put people at ease, and I feel safer with SW than any other airline. Not that their food is better, but their people seem to relate to passengers better. The attendants...

Date of travel: September 2018
More 
Domestic Economy Orlando - Washington DC

Helpful?
Thank PatriciaC6074
Pahrump, Nevada
Level 5 Contributor
68 reviews
79 helpful votes
Reviewed today
NEW

As usual, Southwest Airlines continues to provide excellent service. All gate and flight attendants were friendly and easy to understand. If I can fly Southwest I fly them as I know what I am getting. The only complaint that I noticed on all my flights is that people in A group would save a seat next to them hoping that...

Date of travel: February 2019
More 
Mexico Economy Las Vegas - Cancun

Helpful?
Thank Guy_In_Pahrump
Baton Rouge, Louisiana
Level 6 Contributor
116 reviews
30 helpful votes
Reviewed today
NEW

Southwest is always reliable and comfortable. We had a delay on our return, but that was a result of some inspection issues systemwide. I always choose Southwest whenever possible. I wish they would service Bermuda and some other destinations.

Date of travel: February 2019
Domestic Economy New Orleans - Fort Lauderdale
Helpful?
Thank JCreighton
Carmel, Indiana
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed today
NEW

As always this flight was full and this time there were over 30 who checked in between A and B group with young children. Gate staff was diligent in getting them to tag their strollers etc. beforehand so that their boarding process was efficient, which helped the rest of us, too! No issues with outbound flight. Return flight was delayed...

Date of travel: February 2019
More 
Domestic Economy Houston - Orlando

Helpful?
Thank margiefougeron
Morrison, Illinois
Level 2 Contributor
6 reviews
9 helpful votes
Reviewed today
NEW

I like flying Southwest.There are no hidden fees in the price of the flight. You also get two checked bags for free instead of one like other airlines. Pick your own seat. You can sit with or by friends instead of wondering who you will be sitting by this time.

Date of travel: January 2019
Caribbean Economy Chicago - Montego Bay
Helpful?
Thank dejomann
Level 6 Contributor
135 reviews
24 helpful votes
Reviewed yesterday
NEW

Like most flights full....overall nice job of getting us there on time...did expect a minor delay getting out of lax on return flight...no plane at gate..had to wait but made up arrival time in air....

Date of travel: February 2019
Domestic Economy Manchester - Los Angeles
Helpful?
Thank John G
Poestenkill, New York
Level 3 Contributor
18 reviews
6 helpful votes
Reviewed yesterday
NEW

Our flights from Albany, NY to Orlando, FL and back were both on time and without events. We booked nonstop flights both ways. The flight attendants were courteous, attentive and friendly. There were no problems boarding, checking or picking up our baggage. Can't beat the no charge for checked bags. When we fly domestically, we always fly Southwest so I...

Date of travel: February 2019
More 
Domestic Economy Albany - Orlando

Helpful?
Thank Constance V
See travel tips for airlines
“If you need food, bring your own!”
PatriciaC6074, 23 Feb 2019 | Read review
“be patient during boarding Overhead bins are NOT designed for big duffel bags people insist on bringing. use their free luggage option!”
margiefougeron, 23 Feb 2019 | Read review
“Pay extra for early bird check in”
disneyfans2017, 22 Feb 2019 | Read review
“If you are unable to check in 24 hours before your flight, pay for the Earlybird service.”
475gretam, 22 Feb 2019 | Read review
“Pay the early boarding if you want to select your favorite seating position.”
nanay828, 22 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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