We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

South African Airways


2 906 reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa +27-0861-359-722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

2 906 Reviews from our TripAdvisor Community

Write a Review

2 906 reviews from our community

Filter reviews by popular destinations:
All reviews Johannesburg Cape Town Central London Sao Paulo New York City Perth Durban Frankfurt Munich Washington DC Port Elizabeth Mahebourg Windhoek Hong Kong Victoria Falls
Traveller rating
Cabin
  • (1 839)
  • (0)
  • (410)
  • (0)
Route
  • (1 213)
  • (523)
  • (512)
  • (1)
  • (1)
  • More
Language
  • More
Showing 2 250: English reviews
Greater Johannesburg, South Africa
Level 2 Contributor
6 reviews
Reviewed today
NEW
via mobile

Staff always cheerful and friendly. Not too cramped in economy class. Mostly overseas flights on this airline leave on time which helps when connecting from Frankfurt.

International Economy Johannesburg - Frankfurt
Helpful?
Thank glenda_de_bondt
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed today
NEW
via mobile

As a South African, I am well aware of the controversy around South African Airways and their finances. But fear not they are very professional! They might also not be the most timely airline in terms of takeoff either but they do make up for it in the air. I don’t however recall ever feeling unsafe. I flown this route...

More 
International Economy Johannesburg - Hong Kong

Helpful?
Thank Wessel E
2 reviews
1 helpful vote
Reviewed today
NEW
via mobile

I bought two business class, one way tickets from Johannesburg to Windhoek on flysaa.com . Booking reference:TDCOIN. I wanted to stay sometime in Namibia and then decide where and how to carry on my journey. While buying the tickets there was not a single warning that I cannot buy one way tickets on this flight segment. On 19 of may...

More 
International Business Class Johnstown - Windhoek

Helpful?
Thank Andrey S
Durban, South Africa
2 reviews
Reviewed today
NEW

Flying from Durbaan to Capetown was a great flight. The staff are helpful and friendly. Will certainly recommend SAA .

Domestic Economy Durban - Cape Town Central
Helpful?
Thank logiep
Greater Melbourne, Australia
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Flying from Perth International on South African Airways was a fantastic flight. The comfort, meals & helpful airhostess were top class & excellent service. Would definately fly with them again. Thanks for a great flight

International Economy Perth - Johannesburg
Helpful?
Thank 88532016
Foster City, California
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed yesterday
NEW

The only way we could get from Richards Bay to Port Elizabeth (670 miles direct) was to fly to Johannesburg and then to Port Elizabeth (1035 miles, 8hours). Flights were delayed a number of hours and the plane was quite noisy (turbo prop). Flight attendants were OK - just seemed very preoccupied with other things(?).

Domestic Economy Richards Bay - Port Elizabeth
Helpful?
Thank Tom B
Pretoria
Level 4 Contributor
25 reviews
5 helpful votes
Reviewed yesterday
NEW

Only one of the headset channels worked so I had to swap the headset very couple of minutes when my ear became sore. The in-flight entertainment system needs a serious upgrade. The air-con was also way too hot.

International Economy Johannesburg - Munich
Helpful?
Thank Gerard K
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

The service both in flight and off the flight were satisfactory. Prices are a bit high in relation to the services offered but it is the most reliable and convenient airline while traveling within Africa.

Africa Economy Dar es Salaam - Johannesburg
Helpful?
Thank Nadia B
Port Elizabeth, South Africa
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The flight leaves early on Saturday as it returns the same day from St Helena. Landing on the island before the wind gets too strong is also a good idea as the airport has characteristic wind shear. Get to Jhb airport early as the departure gate is very far from checkin, too far for comfort. There is the opportunity to...

More 
Africa Economy Johannesburg - St Helena, Ascension and Tristan da Cunha

Helpful?
Thank Cutawaycamo
Lagos, Nigeria
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

It was a great experience to fly with SAA, nice staff, Great food and very affordable goods on catalogue to purchase. Flights are always on time. I enjoyed it. Great collections of movies to keep one busy all through.

Africa Economy Lagos - Johannesburg
Helpful?
Thank chinwenduokonkwo
See travel tips for airlines
“Great experience”
chinwenduokonkwo, 22 May 2018 | Read review
“Avoid SAA at all costs thereby ensuring your flying experience will be more enjoyable”
alanhowel08, 22 May 2018 | Read review
“Ever smiling staff, ready to help”
tatowelam, 22 May 2018 | Read review
“Book an upgrade for better comfort.”
angelabR6933GV, 22 May 2018 | Read review
“ask for special menu if you want to ensure something”
Goodtimes5555, 22 May 2018 | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

465 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (465)
Viewed
Food and Drink (85)
Viewed
View from Window (73)
Viewed
Cabin (35)
Viewed
Airport (87)
Viewed
Seat (33)
Viewed
Onboard Feature (31)
Viewed
Our fleet (8)
Viewed
Airline Lounge (5)
Viewed
Other (108)