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South African Airways


2 835 reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa +27-0861-359-722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2 835 Reviews from our TripAdvisor Community

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2 835 reviews from our community

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Showing 2 189: English reviews
Basingstoke, United Kingdom
Level 4 Contributor
28 reviews
7 helpful votes
Reviewed yesterday
NEW

Dreadful experience from Johannesburg to Hoedspruit even though it was only a 45min flight it had us boarding and delaying for 7 hours only to take off then abort after 15mins then cancelled all together, no body to ask no information given,

Domestic Economy Johannesburg - Hoedspruit
Helpful?
Thank debbie1502015
Lagos State, Nigeria
1 review
Reviewed yesterday
NEW
via mobile

Am Emmanuel oluwadamilare Hello dear thanks again to your dear friends and yours are you doing now please

Africa Economy Lagos - Johannesburg
Helpful?
Thank AdesunloroEmmanuel
Leicester, United Kingdom
Level 6 Contributor
176 reviews
142 helpful votes
Reviewed 2 days ago
NEW

We had three flights in total with SAA. I’ve probably flown around a million miles (since 1953) as a passenger and as crew. This airline is terrific. Fabulous staff. Great attention to detail. Excellent service. Tasty food. Comfortable seats. All flights on time. 10 out of 10!

Domestic Economy Johannesburg - Hoedspruit
Helpful?
Thank dianthus2000
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 3 days ago
NEW

We fly with my wife from São Paulo to Johannesburg. Good fly, punctuality, good service with an standard food menu. Nice fly attendants in business class.

International Business Class Sao Paulo - Johannesburg
Helpful?
Thank Gustavo C
Knoxville, Tennessee
Level 5 Contributor
50 reviews
13 helpful votes
Reviewed 3 days ago
NEW

It was a long flight! But the crew on the plane were very nice and helpful. We left on time and arrived on time. The plane was comfortable for an airplane. The food, service, and movies were great! I enjoyed the flight, it was just long!

International Economy Washington DC - Johannesburg
Helpful?
Thank DeltaZ930
Gaborone, Botswana
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 3 days ago
NEW

The third time experiencing delay out of JHB on South African Express whenever the passenger number is small. The airline wont even bother informing the passengers of the delay or its cause until you ask. They will give you bogus excuses ranging from flight technical problem to late arrival of flight scheduled to leave on hat route. Interesting is that...

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Africa Economy Johannesburg - Gaborone

Helpful?
Thank Xasee
Cape Town Central, South Africa
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 5 days ago
NEW

SA Express which is suppose to be a decent service is just terrible, our flight was delayed with 4 hours and communication was poor, no explanation as if this is regular thing. Unreliable and unprofessional I will try to avoid them at all cost.

Domestic Economy Cape Town Central - Sun City
Helpful?
Thank gerrits611
Johannesburg, South Africa
Level 6 Contributor
124 reviews
35 helpful votes
Reviewed 5 days ago
NEW

Not much space but service was reasonable for the size of the plane. Fllight is only two hours and these planes are o.k. for this period. One attendant only so if he's busy you're out of luck.

Africa Economy Johannesburg - Lusaka
Helpful?
Thank Nigel B
Bellville, South Africa
Level 4 Contributor
28 reviews
15 helpful votes
Reviewed 5 days ago
NEW

We booked return flights to Pilanesberg as it would cut out a lot of bypasses on SA Epress. which turned out to be a disaster. We were destined to leave 2 May and when I tried to do an online check in on 1 May I found the flight details changed. We got to the airport only to find out...

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Domestic Economy Cape Town Central - Sun City

Helpful?
Thank Thys W
Gloucester, United Kingdom
Level 3 Contributor
24 reviews
5 helpful votes
Reviewed 5 days ago
NEW

Have flown twice to Johannesburg firstly with Virgin on the wrongly named dream-liner - extremely cramped particularly width wise. SAA were so much better more room, better food and better service.

International Economy London - Johannesburg
Helpful?
Thank DAsquared
See travel tips for airlines
“Sit back and enjoy it.”
dianthus2000, 19 May 2018 | Read review
“It's a long flight, make sure that your attitude is good!”
DeltaZ930, 18 May 2018 | Read review
“Fly very early in morning or very late evening.”
Xasee, 18 May 2018 | Read review
“don't, book an reliable airline”
gerrits611, 16 May 2018 | Read review
“Check options for type of aircraft with other service providers”
766nigelb, 16 May 2018 | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).
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