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South African Airways


3 517 reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa 011 27 86 135 9722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3 517 Reviews from our TripAdvisor Community

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3 517 reviews from our community

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Showing 2 770: English reviews
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed today
NEW
via mobile

Flight was comfortable... Food was excellent.. Drinks throughout the flight ... toilets were clean inflight.. Their service is by far the best in south Africa ... They played comedy movies ... The take off and landing smooth.. Airhostesss were friendly and helpful throughout

Africa Economy Durban - Zanzibar Island
Helpful?
Thank ImraanR4
Barwon Heads, Australia
Level 3 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW

Food and service very good. In Economy you pay for what you get, more leg room is also the factor but we were happy with the room. Quick boarding and on time

International Economy Perth - Johannesburg
Helpful?
Thank kmatthews2018
Solwezi, Zambia
2 reviews
Reviewed yesterday
NEW

Relatively good service. No delays at the airport. Checking in was prompt and service on flight was great.

Africa Economy Lusaka - Johannesburg
Helpful?
Thank Chabu M
Charlotte, North Carolina
Level 6 Contributor
122 reviews
28 helpful votes
Reviewed yesterday
NEW

My wife and I flew from our home in Johannesburg to Perth for a holiday. Check-in was good and prompt. We asked the ticket counter lady if our pre-booked seats were the exit rows that we bought prior to our flight & she assured us that they were exit seats. However, upon getting onto the plane we found out that...

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International Economy Johannesburg - Perth

Helpful?
Thank antman57
Johannesburg, South Africa
Level 3 Contributor
16 reviews
Reviewed 2 days ago
NEW

We were scheduled for the flight back home at 11h25 with SA Express. Then at 11h40 they announce the flight has been delayed to 14h00. They did not provide us with meal vouchers and did no announcements about the way to proceed. We discovered 30min before the flight that we had to go back to the check-in counter for our...

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Africa Economy Gaborone - Johannesburg

Helpful?
Thank catharinesim
Johannesburg, South Africa
Level 3 Contributor
16 reviews
Reviewed 2 days ago
NEW

It is a fairly short flight to Dar Es Salaam. No issues with the check-in and no issues with he service on the flight.

Africa Economy Johannesburg - Dar es Salaam
Helpful?
Thank catharinesim
Pretoria, South Africa
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW

Flights delayed going to Vilanculos so puts unnecessary stress getting luggage and checking in. Air hostess was very efficient.

Africa Economy Johannesburg - Vilanculos
Helpful?
Thank Trip180634
Pretoria, South Africa
Level 6 Contributor
134 reviews
40 helpful votes
Reviewed 3 days ago
NEW

The airline has been bankrupt three times in seven years and it reflects in their service, luggage handling (theft is rife at OR Thambo and other airports in South Africa). Staff is not that friendly and do not try and engage in any conversation to get a better seat.

Africa Economy Johannesburg - Windhoek
Helpful?
Thank AHidler
Level 5 Contributor
50 reviews
10 helpful votes
Reviewed 3 days ago
NEW

I have flown with many airlines and currently hold gold membership with three large popular ones; just to give you an idea of how much time I spend in the air. For interest sake SAA isn't one of these. I have flown internationally with SAA business and economy class about 20 times now, and its fair to say if you...

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International Economy Johannesburg - Perth

Helpful?
Thank Mike L
Johannesburg, South Africa
Level 6 Contributor
143 reviews
36 helpful votes
Reviewed 4 days ago
NEW

We experienced a 45 minute delay because our plane had a fault which could not be rectified quickly and they changed the plane. Service on board was excellent and I liked the interim snack provided half way through the 15 1/2 hour flight. Seats are a bit cramped and mine did not recline properly.

International Economy Johannesburg - New York City
Helpful?
Thank Nigel B
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See travel tips for airlines
“Fly Qatar, Air Namibia or SAFAIR if you can”
AHidler, 18 Oct 2018 | Read review
“Be nice to the stewards. They have a tough job and you'll be surprised how pleased they are to be of service to you.”
mikelD6842BG, 18 Oct 2018 | Read review
“Book early and pick and pay for your seats so you can get leg room”
766nigelb, 17 Oct 2018 | Read review
“Feel free to call or go to SAA offices if you need clarifications or help, they are very professional and helpful.”
jlintsa, 16 Oct 2018 | Read review
“Lots of room at the last economy cabin.”
Tourist761708, 16 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

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