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South African Airways


2 101 Reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa +27-0861-359-722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2 101 Reviews from our TripAdvisor Community

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2 101 reviews from our community

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Showing 1 605: English reviews
Johannesburg, Gauteng, South Africa
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

The service was acceptable yet the attitude of the airline staff inconsistent. Some were very friendly. Some were utter miseries looking like they were doing me a favour by being there. The food was ok. Nothing exceptional. The seats recline to full 180 but they are still lumpy and so uncomfortable to sleep. The in-flight entertainment choices are poor, the...

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International Business Class Johannesburg - Perth

Helpful?
Thank Bryan S
Woodbridge, Virginia
Level 2 Contributor
8 reviews
Reviewed 3 days ago
NEW

I have travelled with this airline 3 times. Twice in 2016 and in August 2017 with my daughter and her infant. It is so far the best for me. The flight was smooth and comfortable and the flight attendants were exceptional. (Courteous and very polite). For the three times that I flew with them, there were no delays whatsoever. (Departed...

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International Economy Washington DC - Accra

Helpful?
Thank 601bigirl
Level 6 Contributor
132 reviews
21 helpful votes
Reviewed 3 days ago
NEW

My partner surprised me with business class tickets on our first trip to Africa together. Whilst the check-in & lounge at Perth airport was seamless & nice, once you step onto the plain that's where it all ends. The seats are outdated & cabin crew lack the warmth & general customer service attitude that you would normally find on equivalent...

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International Business Class Perth - Johannesburg

Helpful?
Thank Noelle C
NEW YORK
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 4 days ago
NEW

The SAA business class cabin is quite outdated. Seats were not very comfortable especially when converted to the "flat bed". The bed was a bit on the short side and it was difficult to sleep for me. Service was fine but a bit rushed. The food was okay, but not what I'm used from Lufthansa. The TV screens are outdated...

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International Business Class New York City - Johannesburg

Helpful?
Thank Bernd E
Stockholm, Sweden
Level 6 Contributor
693 reviews
252 helpful votes
Reviewed 6 days ago
NEW

Old but well-kept and clean Airbus Industrie A340-600 aircraft. South African Airlines is a member of Star Alliance and the Star Alliance policy since quite some years is that cell phones and tablets may be used in flight mode during take off and landing, but SA wants all electronics to be switched off. In business class old and hard chairs....

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International Business Class Johannesburg - Munich

Helpful?
Thank Olle O
Durban, South Africa
Level 6 Contributor
453 reviews
127 helpful votes
Reviewed 1 week ago
NEW

We make this flight annually and sadly the standards have been dropping - what a turnaround - the cabin staff looked after us with friendly and efficient service - the food was again edible and we were on time - great - we look forward to the return journey

International Business Class Johannesburg - Hong Kong
Helpful?
Thank GDay1044
Stockholm, Sweden
Level 6 Contributor
693 reviews
252 helpful votes
Reviewed 1 week ago

Operated by South African Airlink. Efficient check-in and boarding. Really old Avroliner RJ85 aircraft. Old pretty uncomfortable chairs. Acceptable legroom. Reasonably clean aircraft and restroom. Nice staff. Really bad small lunch was served. Extremely bad loudspeakers. Impossible to hear what the captain or the cabin crew tried to say. No in-flight entertainment, no wifi. No power outlets. Shallow overhead lockers...

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Africa Economy Maun - Johannesburg

Helpful?
Thank Olle O
Johannesburg, South Africa
Level 3 Contributor
7 reviews
1 helpful vote
Reviewed 1 week ago

Special Dietary requirements for halaal were served first. I really enjoyed the halaal food. Good service by the cabin crew

Africa Economy Johannesburg - Mahebourg
Helpful?
Thank Alcazaba V
Guatemala City, Guatemala
Level 4 Contributor
33 reviews
15 helpful votes
Reviewed 1 week ago via mobile

We had planned our vacation to South Africa 10 months ahead and were very excited about the trip. We booked business class tickets with United miles, since it was a 15 hour flight from JFK to JNB. We arrived at JFK and at the counter they told us our tickets could not be accepted because our names did not match...

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International Business Class New York City - Johannesburg

Helpful?
Thank Tishcadena
ontario
Level 6 Contributor
986 reviews
300 helpful votes
Reviewed 1 week ago

I think that the airline tries but just not hard enough. Our flight was delayed by two hours and our luggage arrived badly damaged. This is luggage that had survived many trips but this short one did it in. On the positive side they did serve a sandwich even on this one hour or so flight and they even served...

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Africa Economy Johannesburg - Gaborone

Helpful?
Thank ericon991
See travel tips for airlines
“Just don't fly with them”
434noellec, 21 Nov 2017 | Read review
“Avoid flying South African Airways if you can”
wardogs2017, 14 Nov 2017 | Read review
“johannesburg to NYC is a long non stop flight, if your travelling on your own, get an aisle seat. good for convenience”
D7876AYmiken, 10 Nov 2017 | Read review
“Do not fly with SA Express~!!!!!!”
699johanb, 8 Nov 2017 | Read review
“Pay minimal upcharge for seat assignment towards front of airplane for access to multiple restrooms and quick deplaning.”
Lisa_Chi_town, 7 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

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