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South African Airways


2 518 Reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa +27-0861-359-722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2 518 Reviews from our TripAdvisor Community

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2 518 reviews from our community

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Showing 1 936: English reviews
Saint Simons Island, Georgia
Level 6 Contributor
180 reviews
99 helpful votes
Reviewed yesterday
NEW

We had a terrific flight eastbound-newer plane, very comfortable business class seats, great meals, nice flight attendants but the flight back was less than satisfactory and we should not have upgraded-plenty of empty seats in coach where we could have stretched out and had whole roles to ourselves. My advice is check the aircraft age and find out how fully...

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International Business Class Johannesburg - New York City

Helpful?
Thank RedMonkey25
London, United Kingdom
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

I went with South African to Jonesburg from Heathrow ready for a safari last Easter for 3 weeks. We decided to go with South African, because it was the one that fitted our time window the best. A pretty good flight it was overnight so we got dinner pretty early on so people could sleep which was good, but it...

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International Economy London - Johannesburg

Helpful?
Thank 120578
Durban
Level 6 Contributor
256 reviews
35 helpful votes
Reviewed 3 days ago
NEW

Flew South African Airways from Namibia to Jhb. Wonderful service.The flight was full.I ordered a Asian Veg meal and was pleasantly surprised with a good curry. Soft landing at ORT.

Africa Economy Windhoek - Johannesburg
Helpful?
1 Thank Sewpersads
Llanelli, United Kingdom
Level 4 Contributor
43 reviews
20 helpful votes
Reviewed 5 days ago
NEW

Plenty of legroom, flight took off and landed on time and cabin crew were attentive during the flight. In addition the meals were more than acceptable. When travelling long haul, apart from arriving safely and on time, all I want is a comfy seat and an attentive cabin crew and both of these were provided by SAA. The other reason...

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International Economy London - Johannesburg

Helpful?
Thank John E
Level 5 Contributor
59 reviews
11 helpful votes
Reviewed 5 days ago
NEW
via mobile

A trip to South Africa and the obvious choice of carriers is the local one. That way we can link all the flights together and it will all be plane sailing (pun intended). Sadly not. Let’s start with the flight out... it was on a Airbus 330, which is a bit small for a 9 hour flight, but it still...

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International Economy London - Johannesburg

Helpful?
Thank Rogers-Rambles
Helsinge, Denmark
Level 4 Contributor
49 reviews
21 helpful votes
Reviewed 5 days ago
NEW

After flying on a very bad SAA flight from Frankfurt, I was not too happy continuing with SAA, even on a short flight to Durban, but what a difference in attitude, smile, helpfullness and even cleanness of the cabin. Here we were wlecomed with a big smile, from a guy (I think) called Michael, who had been with SAA for...

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Domestic Business Class Johannesburg - Durban

Helpful?
Thank flebet
Helsinge, Denmark
Level 4 Contributor
49 reviews
21 helpful votes
Reviewed 5 days ago
NEW

I travel around the world monthly, and it had been a while since I used SAA, due to a poor experiance before, but in all fairness, everyone deserves a 2nd chance. That was a mistake, and there is not going to be a 3rd. The seats in this Airbus 340-600 was old worn, and very very dirty. The food was...

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International Business Class Frankfurt - Johannesburg

Helpful?
Thank flebet
Level 6 Contributor
166 reviews
79 helpful votes
Reviewed 6 days ago
NEW

Just a warning ... I was recently on a flight from Maputo to Johannesburg. At check-in, I specifically asked about my carry-on which is my camera case with my professional equipment. I have always been allowed to take it onboard. The case is smaller than the cases most people bring on-board. As I was getting on the plane, the flight...

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Africa Economy Maputo - Johannesburg

Helpful?
1 Thank Hobbesey
Pietermaritzburg, South Africa
Level 5 Contributor
48 reviews
16 helpful votes
Reviewed 1 week ago
NEW

All went well and on schedule. Staff were friendly and helpful. I love the inflight magazine. Great articles! Refreshments are not really great. Flight was comfortable. I love that I can check-in and select a seat online!

Domestic Economy Durban - Port Elizabeth
Helpful?
Thank Tembeka
New Jersey
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 1 week ago

I shrink wrapped all my bags at JFK. TSA opened 3 of them and re-wrapped it. A jewelry bag was missing. The service on this flight was great bathrooms were clean (the whole flight). The food was horrible - all meals had curry in them. It is the only direct flight from JFK to JHB. My tv plug did not...

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International Economy New York City - Johannesburg

Helpful?
Thank kieta2015
See travel tips for airlines
“Use them for domestic flight inside SA”
flebet, 16 Feb 2018 | Read review
“Use someone else”
flebet, 16 Feb 2018 | Read review
“Check in online and select a seat”
Tembeka, 14 Feb 2018 | Read review
“Be prepared for some eventualities.”
831bcm, 12 Feb 2018 | Read review
“The flight is too long, please wear loose cloths and open tows shoes or flip flops.”
831bcm, 12 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

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