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Qantas


13 092 reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia 011 61 13 13 13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13 092 Reviews from our TripAdvisor Community

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13 092 reviews from our community

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Showing 12 338: English reviews
Palm Beach, Australia
Level 4 Contributor
40 reviews
27 helpful votes
Reviewed yesterday
NEW

Very disappointed in Qantas economy which is not much better than Jetstar. Some staff on board should retire if they find being pleasant to public so difficult. I was embarrassed the way one 'hostess' spoke to international customer. Flight from Sydney to Johannesburg - screens too small. my husbands screen didn't even work and they couldn't or wouldn't fix. Food...

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International Economy Coolangatta - Johannesburg

Helpful?
Thank Caz1r
Christchurch, New Zealand
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

flight was very smooth, meals were ok, coming home from Singapore I felt some of the flight attendants were not too helpful. Others were wonderful. I hate flying and so does my friend and a couple of the attendants were very good.

International Economy Christchurch - Bangkok
Helpful?
Thank glendale2018
Sydney, Australia
Level 3 Contributor
12 reviews
Reviewed yesterday
NEW

I arrived early at the airport and went to see if there was an earlier flight available. Although my ticket didn't allow me to swap flights Qantas were able to get me onto a flight almost immediately; and hour earlier than I was supposed to. Thank you Qantas!

Domestic Economy Melbourne - Sydney
Helpful?
Thank LEFTA2011
Wellington, New Zealand
Level 4 Contributor
38 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

It was a morning flight out of Sydney and the plane was pretty busy. I was disappointed with the plane because it wasn't one of the newer ones. Definitely not an A380. I was very happy with the quality of the food though.

International Business Class Sydney - Bangkok
Helpful?
Thank nzfoodie2
Brisbane, Australia
Level 5 Contributor
74 reviews
27 helpful votes
Reviewed yesterday
NEW

Qantas generally do a good job. However on this, the last flight from CNS to BNE on a Friday evening, when you are informed of delays to the flight it always panics me. The aircraft was fine and the staff as attentive as always.

Domestic Economy Cairns - Brisbane
Helpful?
Thank Mark S
Adelaide, Australia
Level 6 Contributor
916 reviews
264 helpful votes
Reviewed yesterday
NEW

This is part of a two flight journey to NZ, so part domestic and part international. We arrive an hour early! We check in with a friendly lady and pass through the usual security. We are pleased to be allowed use of the airbridge in spite of our rear seating: a concession to those looking old and feeble! We are...

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Trans-Tasman Economy Adelaide - Christchurch

Helpful?
Thank Paul S
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

This was our first experience flying business class. The seats and the service were really beyond our expectations. This will make it very difficult to ever fly economy again. I am not a great flyer and felt very comfortable and safe with the Qantas staff. The aircraft seemed to be a much newer vehicle than any of the flights that...

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International Business Class Sydney - Dallas

Helpful?
1 Thank Andrea R
2 reviews
Reviewed yesterday
NEW

the qantas staff were exceptionally helpful to my husband. He has many health problems and we approached them with this info and they allowed us to board early. This meant he wasn't trying to get past people and struggle getting into our seats.

Domestic Economy Darwin - Perth
Helpful?
Thank lfnriley
Sydney, Australia
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed yesterday
NEW

Will be reluctant to choose Qantas again for an international flight after my recent flight to London. Domestic flights are much better. Flight was delayed for many hours due to mechanical failure. Seat at rear of plane as did not choose seat so last to receive food or attention. Staff ignored us for most of the flight. Refrigeration failed so...

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International Economy Sydney - London

Helpful?
3 Thank leonab25x
Golden Beach, Queensland, Australia
Level 6 Contributor
88 reviews
27 helpful votes
Reviewed yesterday
NEW
via mobile

Travelling on other airlines helps remind us how good QANTAS really is. Good, efficient in flight service even though the flight is just over an hour & a galf. A great effort by our pilots meant we were barely late, even though the flight was delayed when baggage had to be unloaded when passengers did not board. Highly recommended

South Pacific Economy Brisbane - Noumea
Helpful?
Thank Doc1964001
See travel tips for airlines
“The staff deal with hundreds of travellers per day, many who have "problems" so be understanding, polite and helpful.”
LEFTA2011, 21 Sep 2018 | Read review
“Avoid the last flight out”
marksU3460MH, 21 Sep 2018 | Read review
“Travel in premium economy may be worth the extra money given the poor service in economy”
leonab25x, 21 Sep 2018 | Read review
“Upgrade to Business if ever given the opportunity.”
debstar740, 21 Sep 2018 | Read review
“Be careful booking bulk head seats may not have seat in front of you but your leg room is restricted and less than of seat in front of you”
202peterb, 21 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Qantas
Founded in regional Queensland in 1920, Qantas (QF) is one of Australia’s most iconic brands and has played a central role in the development of the Australian and international aviation industry. Today, the Qantas Group is a diverse global aviation business comprising of regional, domestic and international services; Jetstar, the low-cost carrier group as well as Qantas Loyalty, Australia’s largest Frequent Flyer program with more than 12 million members. In total, the Qantas Group operates more than 7,300 flights each week and, together with its codeshare and oneworld partners, offers flights to more than 1000 destinations around the world.

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