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Oman Air

Headquarters: PO Box 58, Muscat Oman 00111
Overview
3.55,086 reviews
Travellers' Choice 2018 Winner
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About Oman Air
Headquarters: PO Box 58, Muscat Oman 00111

Airline Summary

Based in Muscat, Oman Air (WY) is the national airline of Oman. It flies non-stop to more than 40 destinations in 23 countries in the Middle East, Asia, Africa and Europe. Oman Air's fleet of aircraft consists primarily of two-cabin (Business Class and Economy Class) airplanes and three-cabin (First Class, Business Class and Economy Class) configurations. Although not part of an airline alliance, Oman Air does have codeshare agreements with five other carriers. The airline's primary hub is located at Muscat International Airport (MCT).
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Michael G wrote a review 20 Jul
10 contributions
Kuala Lumpur - Frankfurt
International
Fantastic airline Fantastic flights and staff Food was great We were delayed for 1 hour but they held our connecting flight in Muscat
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kayf903 wrote a review 13 Jul
10 contributions1 helpful vote
Bangkok - Hamburg
International
Checkin at bkk efficient . 8/10 Oman lounge: smallish, comfortable, variety of food disappointing, no hot options. Food there basic. Alcohol and non alcohol drinks plentiful. Coffee machine. Compared to other Lounges 6/10 Boarding easy, seats comfortable, lay flat bed. Blanket good. This was first leg from BKK to Muscat, daytime flight. Flight entertainment ok not a great lot to choose from. Service average in business class, they seemed to avoid any contact with the customers seated. No Champayne when seated only offered fruit juice. Drink order taken for lunch and never appeared. In fact no one got a drink with their lunch only water. Not sure if airline stewardess didn’t understand or if just couldn't be bothered but I did feel this might be the case as she was not very friendly. Once lunch was done lights out and no coffee offered no further service and no sight of staff. No amentity bag given 4/10 so far for this flight. Actually had to ring the bell to get a drink, Luke warm lemonade. I understand budget cuts but if you have a business product then, you need to be competitive, and would not recommend Oman business again. I will be flying with a different airline next time to Europe.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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MWCC R wrote a review 08 Jul
1 contribution
Milan - Muscat Governorate
International
Do not use Oman Air if you are flying with your bicycle. The website says it can be included in your weight allowance but the fine print requires the bag dimensions to be less than 160cm rather than most airlines 210cm. They then sting you with an extra charge which was usd250. I would never recommend them to people travelling with sporting items.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kevin B wrote a review 02 Jul
London, United Kingdom2 contributions
Zanzibar Island - London
International
Oman Air cancelled my flight and booked my family and I on the next available flight, which was 24 hours later. This was not appropriate, so I have asked to cancel the booking and get a full refund. Oman Air insisted I need to go through the online agent I booked with to process the refund. This was over a month ago and I still haven't heard anything back. The agent insists they need an approval from Oman Air to process it. It is completely unacceptable for it to take this long. I have travelled with many airlines and every time I have had a cancellation, a refund has been processed within a couple of days.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Iwona S wrote a review Jun 2024
7 contributions3 helpful votes
London - Phuket
International
I was traveling with a family of 6 people, including 3 children, from London to Phuket on May. I chose this airline because of the departure and arrival times at the destination, I really wanted to land there in the evening and only these airlines had such a flight on that day. I wanted us to be able to skip the jet lag. Unfortunately, for reasons unknown to us, our flight was canceled and the next one was 14 hours later. We lost our prepaid airport transfer, overnight hotel stay, and landed in Thailand at 8 am. instead of the one day before- evening. I filed a feedback on the Oman air website, but unfortunately no one has responded to it yet. I've made 5 calls to customer service this week and each time I get the answer that someone will respond to my comment tomorrow. Additionally, one of the consultants shouted at me on the phone and when I asked for his name and to talk to someone above him, he put me on hold and ended my call after 20 minutes. So far, I have used Qatar Airways for such distances and I have never encountered anything like this.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MWCC R wrote a tip 08 Jul
"Ok airline but unsatisfactory luggage conditions for bicycles "
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Iwona S wrote a tip Jun 2024
"Don't make my mistake, don't choose this airline"
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Tristan wrote a tip Apr 2024
"Ask crew to stop overriding AC & electronic window shades on their 787. Hopefully they listen to you. "
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Harry A wrote a tip Apr 2024
"Dont Travel on Oman Airlines. As They will ruin your vacation."
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Frequent traveller wrote a tip Apr 2024
"Just hope your flight isn't cancelled or delayed or you will have the worst airline experience ever"
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