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Lufthansa


24 243 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany 011 49 69 86799799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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24 243 Reviews from our TripAdvisor Community

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24 243 reviews from our community

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Showing 11 216: English reviews
Level 4 Contributor
29 reviews
15 helpful votes
Reviewed today
NEW
via mobile

The experience given by Lufthansa was absolut average. Not a tiny bit above or below of what you would expect. The space was tiny but I‘ve seen worse, the food was not bad at all. Sure it is airplane food but many airlines show that this doesn’t have to mean a lousy pasta. Lufthansa is one of them. Was there...

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International Economy Frankfurt - Las Vegas

Helpful?
Thank Colin K
Level 1 Contributor
3 reviews
Reviewed today
NEW

It's nice to see there is still old-fashioned service in the air. We have become so accustomed to bargain flights equalling a grand reduction in service, that it was nice to be served two hot meals on this flight: one fuller luncheon, and one snack (calzone). Staff were unfailingly kind, polite, and appropriately humorous, and engaged with passengers willingly. Our...

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International Economy Frankfurt - Toronto

Helpful?
Thank basicmusic
Bengaluru, India
Level 6 Contributor
164 reviews
57 helpful votes
Reviewed today
NEW

Right from check-in to Boarding very good experience. Highly professional approach and care for the customer. After boarding the in flight treatment is excellent. You are really looked after well, attending to your needs quickly. Very friendly and caring hostesses. The whole experience is one of high satisfaction, making you to look forward to the next travel.

International Business Class Bengaluru - Frankfurt
Helpful?
Thank santhosh59
Level 1 Contributor
4 reviews
Reviewed today
NEW
via mobile

I would recommend to fly with Lufthansa again there’s delays in my flights so I’m not satisfied with the service

Europe Economy London - Rome
Helpful?
Thank Edwin P
Bolton, United Kingdom
Level 6 Contributor
344 reviews
86 helpful votes
Reviewed yesterday
NEW

Never flown with this airline before very impressed cabin crew very polite and friendly service was good comfortable seats we had seats at the back and they were fine although I didn't like the snack they provided on the flight.Flight was good arrived on time would use again

Europe Economy Munich - Manchester
Helpful?
Thank Sue W
Nottingham, United Kingdom
Level 3 Contributor
18 reviews
13 helpful votes
Reviewed yesterday
NEW

This is disgusting! I had my family visiting me in Algarve ( Portugal). On Saturday, October 13, they had their return flight from Faro to St.Petersburg (Russia) via Frankfurt. I brought them ( 2 people over 60 and 2 kids aged 4 and 5) to the Airport and left them in the line to the check I. Desks. After several...

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Russia Economy Faro - St. Petersburg

Helpful?
Thank MarshaHalls
Twin Lakes, Wisconsin
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

We upgraded to business on an Airbus 330. Very much worth it. The flight attendants went out of there way to make us comfortable. Nice recliner seats. Good food. Bose noise canceling head phones. Would definitely travel with them again.

International Business Class Athens - Chicago
Helpful?
Thank pdublya2018
Laconia, New Hampshire
Level 4 Contributor
27 reviews
4 helpful votes
Reviewed yesterday
NEW

I have flown them twice so far both times in economy seats are comfortable and I am not a small man :) This flight was full and it seamed that there were a lot of infants on the flight one poor little one was not happy and the stewerdesses did all they could to make it as comfortable as they...

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International Economy Boston - Naples

Helpful?
Thank tjfitts1
Morristown, New Jersey
Level 4 Contributor
44 reviews
13 helpful votes
Reviewed yesterday
NEW

Premium economy was very nice. Much bigger seating space and better food. Thought there would be priority boarding but that was not the case. Premium economy was only available on the transoceanic portion of the trip.

International Premium Economy Newark - Budapest
Helpful?
Thank geor64
Mackay, Australia
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

We paid as much money for this 9 hour flight, as what we normally pay with other airlines to get from Australia to Germany (which is a 21 hour flight). The flight was fully booked up to the very last seat and we were allocated a seat in the last row of the 380 aircraft. On take off the tail...

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International Economy Beijing - Munich

Helpful?
Thank _anne_f_kley
See travel tips for airlines
“Be kind to others!”
basicmusic, 15 Oct 2018 | Read review
“Go for an aisle seat to minimize getting disturbed or disturbing others”
santhosh59, 15 Oct 2018 | Read review
“Don't get a seat in the rear of the 380”
_anne_f_kley, 14 Oct 2018 | Read review
“There better companies for longhaul flights”
AymenF_12, 13 Oct 2018 | Read review
“Premium economy is A+ Row 57 is great!!”
arturoi288, 13 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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