Very good value for money. I found their site very user friendly and easy to pre select a good seat for a very cheap price. The plane was clean and staff were extremely courteous and flights were on time.

Although the flight was completely full, everybody was in the aircraft 10 minutes before schedule. An indication for smoothness and efficiency. The flight was likewise. No fuss, good service and everything within schedule.

A long distance flight scheduled just right. A 10 hour flight leaving at noon and arriving just befor sunset. Good inflight services and friendly personnel

In my opinion the best airliner ever. Safe and clean planes. Very friendly and helpfull staff and always on time. Never had a delay or bad experience with this company! Also a great 24h helpdesk via phone, Whats app or email. Perfect for a flight of +10 hours.

Customer service will lie to you. Rebooked on an impossible to achieve connection, told I would reach destination on time. Reached destination over a day late. On request for reimbursement, first told I would receive payment, then reneged shortly before payout. This despite fellow passengers receiving reimbursement. Always have far to few counters open at check-in and baggage drop off....

This is the second time we have done this trip in the past year or so, I love the direct flight. While a long flight, the flight team did an excellent job keeping us fed and hydrated. Food quality was very good. My only "complaint" is the seat comfort. I am fairly tall and I had no place to stretch...

Staff were lovey. We made our connection, but our baggage didn't. Had to wait 24 hours for our bags.

KLM is OK. Food is really average. Service is getting less and less. Seats smaller and smaller. I do need now economy comfort in order to sit normally. When you fly 6-7 hours that is quite important. Anyway that is not only fault KLM I suppose. It is what is happening. Service is good. When you ask a drink, you...

Both legs of the journey from Stuttgart to AMS and on to Newcastle left on time and arrived a little early. We had time for lunch in Schipol between flight (planned). On-time and eventless!