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KLM Royal Dutch Airlines


16 305 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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16 305 Reviews from our TripAdvisor Community

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16 305 reviews from our community

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Showing 7 630: English reviews
Norwich, United Kingdom
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed today
NEW

As usual, service on this airline has been just right. We had a little problem in the onward flight to Bologna, as the airport had to be closed for longer than expected and we did accumulate a delay of 2 hours, but it was not related to the airline. However some form of compensation, in the shape of miles for...

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Europe Economy Norwich - Bologna

Helpful?
Thank stefafra2016
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

Flying to Amsterdam for a short trip with my friend! Very polite and friendly staff!! Half way through the flight after having a conversation with the cabin crew about the reason for this trip (my 20th bday) they then came back with a little bag full of treats/presents and a hand made bday card for me!! So so thoughtful of...

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Europe Economy Bristol - Amsterdam

Helpful?
Thank Jessie B
Montreal, Canada
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed today
NEW

The flight left Lisbon at 5:00 AM very early flight because you need to be at the airport by 3:00 AM. This flight is always full because of international connections in Ams. The breakfast was poor, a very small sandwich, so before you board please eat.

Europe Economy Lisbon - Amsterdam
Helpful?
Thank caducastro
Whitley Bay
Level 6 Contributor
272 reviews
157 helpful votes
Reviewed today
NEW

Most things great again, the cabin crew, timekeeping, food, wine (okish but the Dutch white wine is recommended)), flat bed etc. However, the movie choice is very sombre and not what I want on a flight and the TV show options, as always, assume you like American programmes. The big disappointment is that the USB input does not recognise movies,...

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International Business Class Amsterdam - Bangkok

Helpful?
Thank ash666
Lyon, France
Level 4 Contributor
37 reviews
24 helpful votes
Reviewed yesterday
NEW

It was very cold a good part of the flight (I do not know why, on many flights the temperature is lowered as much): but there it was totally abnormal, and despite my repeated requests to the crew, nobody at first, deigned to really deal with this problem, while everyone was curled up on the blankets and the hostesses had...

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International Economy Amsterdam - Singapore

Helpful?
Thank Eric A
Lincoln, United Kingdom
Level 6 Contributor
1 030 reviews
433 helpful votes
Reviewed yesterday
NEW

The flight boarded quickly and left fifteen minutes late. However we arrived on time so late departures must be fitted into schedules. We were served a cake and a drink by friendly and professional cabin crew. Leg room in row 6 was especially good.

Europe Economy Birmingham - Amsterdam
Helpful?
Thank Kevin F
Pasadena, California
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

Excellent staff, food okay (for airplane food), aircraft okay (777 going, 747 return) (they need better cabin maintenance). Flew economy going and economy comfort coming back. Coming and going reading light didn't work. 747 needs to be retired. Seats okay (coming back, not going). Economy Comfort upgrade worth it only for the legroom and wider seats and aisles, but no...

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International Economy Los Angeles - Amsterdam

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Thank TabacchiRoadster
Level 3 Contributor
7 reviews
Reviewed yesterday
NEW
via mobile

Overnight to Amsterdam- possibly the nicest airport I’ve ever seen (amazing bathrooms) and then a long one to Entebbe. The KLM staff is wonderful, several levels above Delta and United. The food is quite good and lots of it. Strong recommend for KLM.

International Economy New York City - Entebbe
Helpful?
Thank Eric A
Basingstoke, United Kingdom
Level 6 Contributor
180 reviews
107 helpful votes
Reviewed yesterday
NEW

We experience one of the best flights we have ever had. Southampton is a brilliant airport, so easy to navigate. KLM was a brilliant airline to use. One of our friends was celebrating her birthday and was presented with a 1/4 bottle of Cava, such a wonderful surprise. Most of the people around us really cheered up and made for...

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Europe Economy Southampton - Amsterdam

Helpful?
Thank horwood_20
Cornucopia, Wisconsin
Level 3 Contributor
22 reviews
6 helpful votes
Reviewed yesterday
NEW

Another scam by airlines to milk as much from flyers as possible while giving not an inch, literally. I paid for Economy Comfort on this flight, only to be told at the gate (when I didn't see the designation on my boarding pass): "There is no Economy Comfort on this flight." I tried to get a refund, only to be...

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Europe Economy Venice - Amsterdam

Helpful?
Thank emakins
See travel tips for airlines
“be vigilant to see the companies that actually operate the flights when you choose a ticket”
687erica, 25 Apr 2018 | Read review
“You may have a critical look at the partner airline which actually operates your flight.”
gfun69, 25 Apr 2018 | Read review
“Sorry, no tip here...”
495nityap, 24 Apr 2018 | Read review
“Use the customer service via twitter, they always answer very quickly and are able to solve and handle anything”
TirsoT, 24 Apr 2018 | Read review
“comfortable seats, friendly stewardesses/will use them again”
sheilabeedie, 24 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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