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KLM Royal Dutch Airlines


22 075 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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22 075 Reviews from our TripAdvisor Community

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22 075 reviews from our community

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Showing 10 550: English reviews
Civita Castellana, Italy
2 reviews
Reviewed yesterday
NEW

I love KLM. The food and drinks on the plane are always good, seats are comfortable, I have enough legroom, check-in in very easy, flight attendants are always kind & smiling. Great service.

Date of travel: June 2018
Europe Economy Alesund - Rome
Helpful?
Thank SafiaZawjaHesham
Salford, United Kingdom
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

Very good value for money. I found their site very user friendly and easy to pre select a good seat for a very cheap price. The plane was clean and staff were extremely courteous and flights were on time.

Date of travel: November 2018
Europe Economy Manchester - Amsterdam
Helpful?
Thank wallace248
Groningen, The Netherlands
Level 6 Contributor
436 reviews
418 helpful votes
Reviewed yesterday
NEW

Although the flight was completely full, everybody was in the aircraft 10 minutes before schedule. An indication for smoothness and efficiency. The flight was likewise. No fuss, good service and everything within schedule.

Date of travel: December 2018
Europe Economy Vienna - Amsterdam
Helpful?
Thank GeorgeMulder
Haaksbergen, The Netherlands
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed yesterday
NEW

A long distance flight scheduled just right. A 10 hour flight leaving at noon and arriving just befor sunset. Good inflight services and friendly personnel

Date of travel: November 2018
International Economy Amsterdam - Havana
Helpful?
Thank odysseyr
Phnom Penh, Cambodia
Level 4 Contributor
41 reviews
54 helpful votes
Reviewed yesterday
NEW
via mobile

In my opinion the best airliner ever. Safe and clean planes. Very friendly and helpfull staff and always on time. Never had a delay or bad experience with this company! Also a great 24h helpdesk via phone, Whats app or email. Perfect for a flight of +10 hours.

Date of travel: December 2018
International Economy Amsterdam - Bangkok
Helpful?
Thank Maurice1981
1 review
Reviewed 2 days ago
NEW
via mobile

Customer service will lie to you. Rebooked on an impossible to achieve connection, told I would reach destination on time. Reached destination over a day late. On request for reimbursement, first told I would receive payment, then reneged shortly before payout. This despite fellow passengers receiving reimbursement. Always have far to few counters open at check-in and baggage drop off....

Date of travel: October 2018
More 
International Economy Munich - Boston

Helpful?
Thank Alex G
Level 4 Contributor
31 reviews
1 helpful vote
Reviewed 2 days ago
NEW

This is the second time we have done this trip in the past year or so, I love the direct flight. While a long flight, the flight team did an excellent job keeping us fed and hydrated. Food quality was very good. My only "complaint" is the seat comfort. I am fairly tall and I had no place to stretch...

Date of travel: November 2018
More 
International Economy Portland - Amsterdam

Helpful?
Thank Barney L
Lisbon, Portugal
Level 4 Contributor
31 reviews
6 helpful votes
Reviewed 2 days ago
NEW

Staff were lovey. We made our connection, but our baggage didn't. Had to wait 24 hours for our bags.

Date of travel: December 2018
Europe Economy East Midlands - Berlin
Helpful?
Thank RMD53
Amsterdam, The Netherlands
Level 6 Contributor
274 reviews
57 helpful votes
Reviewed 2 days ago
NEW

KLM is OK. Food is really average. Service is getting less and less. Seats smaller and smaller. I do need now economy comfort in order to sit normally. When you fly 6-7 hours that is quite important. Anyway that is not only fault KLM I suppose. It is what is happening. Service is good. When you ask a drink, you...

Date of travel: December 2018
More 
International Economy Amsterdam - New York City

Helpful?
Thank Theo V
Donzdorf, Germany
Level 2 Contributor
6 reviews
Reviewed 2 days ago
NEW

Both legs of the journey from Stuttgart to AMS and on to Newcastle left on time and arrived a little early. We had time for lunch in Schipol between flight (planned). On-time and eventless!

Date of travel: December 2018
Europe Economy Stuttgart - Newcastle upon Tyne
Helpful?
Thank ukgreytop
See travel tips for airlines
“KLM's great, always my #1 choice, should be yours too.”
SafiaZawjaHesham, 15 Dec 2018 | Read review
“For regional UK airports Amsterdam is the ideal hub.”
ukgreytop, 14 Dec 2018 | Read review
“Truly international. The staff, including pilot are multilingual. I was impressed to hear a pilot speak fluent English, Dutch and Hungarian.”
Fungipreneur, 14 Dec 2018 | Read review
“If you have a seat preference, make sure you know whether you have to pay for that preference”
alisonpterry, 12 Dec 2018 | Read review
“Take your own sandwich !”
6Michael213, 12 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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