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Kenya Airways


1 385 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1 385 Reviews from our TripAdvisor Community

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1 385 reviews from our community

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Showing 1 076: English reviews
West Palm Beach, Florida
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Kenya Airways have amongst the worst service of any airline in the world. After being bumped from our direct flight from Victoria Falls to Cape Town because it was over-booked, my daughter and I were re-routed to Cape Town via Johannesburg and were separated from our party. Attempts to redeem the subsequent vouchers they provided us were obviously fruitless. Multiple...

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Africa Economy Victoria Falls - Cape Town Central

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Thank Jimbowaan
Pretoria, South Africa
2 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

After have our flight canceled without any notification and eventually arriving at our destination 9 hours later @22:00 in a small African town with no public transport, I enquired at the Kenya Airways Ticketing desk at OR Tambo Airport, I was told by Hloni Khosi and his supervisor Aouma Obisi that I quote "Kenya Airways doesn't compensate or refund any...

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Africa Economy Johannesburg - Entebbe

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1 Thank ZandoSchmidt
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

In an attempt to restore my faith in the airlines and pursuant to a previous complaint, I reluctantly booked Kenya airways for myself, husband and three little kids. Horrible delays and pathetic attempts at conflict resolution left us frustrated, exhausted and arriving at our destination 26 hours later. Kenya staff at DXB blatantly lied to all 38 South African passengers...

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International Economy Dubai - Johannesburg

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1 Thank Bibi K
2 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Save for a tinge of patriotism, traveling KQ lately is a complicated, complex and somewhat painful decision and endeavor - for several reasons: 1. Getting through their SA offices is a near impossibility. I had to try their Embakasi helpline to get the assistance I needed. 2. Their revised baggage policy which allows a passenger one (1) checked in luggage...

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Africa Economy Johannesburg - Nairobi

Helpful?
1 Thank munenemwaniki
Reykjavik, Iceland
2 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Booked a flight months in advance from Mombasa to Nairobi at 5 pm. Was leaving the country with another airline at 10:20 pm the same day. The evening before the flight I checked in on-line and showe up at the airport two hours before take-off. At that point I was asked if I was flying at 9 pm. When I...

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Domestic Economy Mombasa - Nairobi

Helpful?
1 Thank reynirhardarson
Johannesburg, South Africa
Level 5 Contributor
75 reviews
52 helpful votes
Reviewed 5 days ago
NEW

One of the things that I really like about this airline is their facility which allows passengers to bid for an upgrade to Business Class. My bid was successful and I flew Economy between Johannesburg and Nairobi (this was a relatively short flight anyway) and then Business on the long-haul sectors between Nairobi and Bangkok. The aircraft was the Dream...

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International Business Class Johannesburg - Bangkok

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Thank Bryan A
Mount Vernon, Missouri
Level 4 Contributor
44 reviews
16 helpful votes
Reviewed 6 days ago
NEW

We flew from Lusaka, Zambia, to Zanzibar, Tanzania. At the Lusaka airport my traveling group of six divided into two groups to go through the airport desk/check-in. One group was asked for yellow fever vaccination documentation, and one group was not. Once we arrived in Zanzibar there was no yellow fever immunization document required. Not sure what was going on...

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Africa Economy Lusaka - Zanzibar Island

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Thank Linda G
Western Cape, South Africa
1 review
1 helpful vote
Reviewed 1 week ago
NEW
via mobile

A seriously horrendous time with Kenya airways. When we got there early to check in they wouldn’t give us boarding passes and the supervisor was extremely unhelpful, rude and literally ran away from the desk without answering our questions. She lied to her supervisors and to us several time. We are disgusted with their customer service and extremely upset to...

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Africa Economy Cape Town Central - Victoria Falls

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1 Thank jillianskowronski
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 1 week ago

Kenya Airways flight to Mombasa on a Saturday morning- one of my best flights. No much hustle and drama in the airport; although JKIA could do with a carpet at the entrance so when people remove their shoes they don't have to walk bare foot on a cold dirty floor; Mombasa airport as well! The return flight was ok as...

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Domestic Economy Nairobi - Mombasa

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Thank Ursula N W
Denver, Colorado
1 review
2 helpful votes
Reviewed 1 week ago

KLM cancelled the flight to Nairobi and rebooked us on Kenyan Airways. We finally. After multiple phone calls, got sat reservations. The travel agent stated we could not get seats in the front portion of the plane. Kenyan Air said they could not change our seats because the ticket was issued by Delta. Delta said they couldn’t do anything because...

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International Economy Amsterdam - Nairobi

Helpful?
2 Thank dobie268
See travel tips for airlines
“If they try to bump you because they are overbooked know your rights. Demand cash right there or do not give up your seat.”
Jimbowaan, 19 Jul 2018 | Read review
“Have cash at hand to pay for baggage. They seem obsessed with turning the fortunes of the airline around through a punitive baggage policy.”
munenemwaniki, 18 Jul 2018 | Read review
“Expect cancellation at the last minute without being notified beforehand.”
reynirhardarson, 16 Jul 2018 | Read review
“Make use of the "Bid to Upgrade" facility. You have nothing to lose.”
639bryana, 16 Jul 2018 | Read review
“Check In online!”
ursulanw2015, 14 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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