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Kenya Airways


837 Reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya +254-20-327-4747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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837 Reviews from our TripAdvisor Community

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837 reviews from our community

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Showing 639: English reviews
London, United Kingdom
Level 4 Contributor
34 reviews
2 helpful votes
Reviewed today
NEW

Kenya Airways is one of Africa's best Airlines. The booking is easy and the on-board service is great. I have flown Kenya Airways and its Sky Team partners for several years now and have had no problems at all. The planes are modern (The last three times I used this airline, I flew in a Dream Liner which is one...

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International Economy London - Harare

Helpful?
Thank Alex D
Dar es Salaam, Tanzania
Level 3 Contributor
13 reviews
Reviewed yesterday
NEW

Very disappointed about Kenya Airways and Sky Team. The flight to Nairobi was almost an hour delayed and we got only informed 5min before the original boarding time - no communication at all. We made it on time to the connection flight, they were still boarding but the staff refused us - saying we were too late (they were still...

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Africa Economy Dar es Salaam - Entebbe

Helpful?
Thank DrChevin
Braga, Portugal
Level 6 Contributor
99 reviews
66 helpful votes
Reviewed yesterday
NEW
via mobile

Ehen we expect the worst you get surprise with this refreshing company. New airplanes (our flight was a 787 dreamliner), friendly staff, good food, good entertainment... MUCH BETTER THEN LUFTHANSA, BRITISH, AIR FRANCE, KLM.... This Old companys are now battling eith the low cost ab the service is terrible. WE LOVED KENYA AIRWAYS!

International Economy Porto - Nairobi
Helpful?
Thank Paulo M
Maidstone, United Kingdom
Level 6 Contributor
138 reviews
28 helpful votes
Reviewed 2 days ago
NEW

New business class seats on the 787 are very comfortable for sleeping and a significant improvement on the previous offering. Good Breakfast. Take off too late at night to bother with the dinner. Crew very pleasant and attentive. Flying them again to Luanda in 2 days time.

International Business Class Nairobi - Paris
Helpful?
Thank Berty V
Stockton on Tees
Level 6 Contributor
509 reviews
284 helpful votes
Reviewed 2 days ago
NEW
via mobile

At $249 for the 75 minute flight leaving Nairobi at 23.59 using this service is not cheap. However the experience is on a par with full service European airlines with comfy seats, in flight snacks and a complimentary bar ( I would have preferred the shut eye). Friendly crew and ground staff.

Africa Economy Nairobi - Zanzibar Island
Helpful?
Thank theflyingdoctor
Dar es Salaam, Tanzania
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

I had two options to choose between Kenya Airways and Rwandair. I decided to give another and probably the last try to KQ. Fortunately, I noted slightly improvement on punctuality, on board meal/entertainment. However they are selling duty free products at the sky rocketing price compared to Airport Duty Free shops ( ref. Big 5 Shop at OR Tambo Intl...

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Africa Economy Dar es Salaam - Johannesburg

Helpful?
Thank kapangala
Swindon, United Kingdom
Level 4 Contributor
43 reviews
15 helpful votes
Reviewed 5 days ago
NEW

This was a short (1hr 20 min) flight. I was hoping the see the Mount Kilimanjaro but it was cloudy all the way. The plan was clean and well maintained. The service was good and the food was also good. The flight was also very good

Africa Economy Nairobi - Dar es Salaam
Helpful?
Thank tiklam2015
Reading, England, United Kingdom
Level 5 Contributor
75 reviews
21 helpful votes
Reviewed 1 week ago

I have recently travelled up from JNB to JRO having had a 9hr lay over in Nairobi. The first flight out was half full and I got to sleep across 3 seats which was a bonus however the only issue with the flight was, as I was near the back of the plane was that I didn't get a choice...

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Africa Economy Johannesburg - Kilimanjaro National Park

Helpful?
Thank Bernadette M
Level 3 Contributor
19 reviews
2 helpful votes
Reviewed 1 week ago

Good service. On time and convenient schedule. Good service on ground at the airports as well. Baggage handling too was efficient. Food in flight was good quality, tasty and veg non-veg option. Seats are comfortable. Overall a pleasant experience.

International Economy Mumbai (Bombay) - Nairobi
Helpful?
Thank Shashank D
Sao Paulo, SP
Level 6 Contributor
431 reviews
116 helpful votes
Reviewed 1 week ago via mobile

Great Embraer airplane and amazing flight attendants: very friendly and helpful. The plane was a bit late but it might have been because of the weather. Price was fair and we had a safe flight!

Africa Economy Kigali - Nairobi
Helpful?
Thank Beatriz O
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See travel tips for airlines
“Avoid row 11, the board makes leg room an issue if you are a tall person.”
719trevors, 10 Sep 2017 | Read review
“Find an alternative airline”
Lokamitra, 6 Sep 2017 | Read review
“Choose economy if you have to fly this airline as business class is pathetic”
Vanc0uver_traveller, 3 Sep 2017 | Read review
“Choose the night flight”
geyMBUHG, 2 Sep 2017 | Read review
“Book your meals in advance”
Anjum05, 1 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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