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Kenya Airways


1 020 Reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya +254-20-327-4747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1 020 Reviews from our TripAdvisor Community

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1 020 reviews from our community

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Showing 779: English reviews
australia
Level 6 Contributor
441 reviews
108 helpful votes
Reviewed yesterday
NEW

Decent flight. Polite staff. Food offering pretty good for economy. Clean-just. Needs refurbishment as bit old and worn. Efficient and on time.

Africa Economy Cape Town Central - Livingstone
Helpful?
Thank manunited45
Swindon, United Kingdom
Level 6 Contributor
338 reviews
102 helpful votes
Reviewed yesterday
NEW

Kenya Airways use their newest aircraft on the long haul flight(s) from London to Nairobi and it was (almost!-) a joy to fly in economy class with them. The flight staff served drinks and food etc with efficiency and a smile which is all you can ask for really.

International Economy London - Nairobi
Helpful?
Thank Jay H
St Albans, United Kingdom
Level 5 Contributor
63 reviews
21 helpful votes
Reviewed 3 days ago
NEW

Easy to book online, code share flight with KLM via Amsterdam to Nairobi. Both flights on time, aircraft clean and (relatively) comfortable with fair legroom even on economy class. Food was fine, two meals plus drinks. Individual screen for watching entertainment though limited choice of films on outbound flight, better on direct flight home. Staff helpful and considerate. Good price...

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International Economy London - Nairobi

Helpful?
1 Thank EnglishinUS
Medan, Indonesia
Level 6 Contributor
174 reviews
179 helpful votes
Reviewed 4 days ago
NEW

I flew this airlines for my Christmas holiday to Kenya for safari trip. The flight was on time from Bangkok, but I saw some extreme delay (7 hours) a week before I took this flight. I am very concern about the on time performance as I have to drive to Masai Mara on the first day of arrival. The crews...

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International Economy Bangkok - Nairobi

Helpful?
Thank HARTONO T
Johannesburg, South Africa
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 5 days ago
NEW
via mobile

I have to say, I didn't know what to expect - when you book cheaper flights like I did, they are always a few connecting flights with layovers, and one expects the quality to be perhaps lower than the direct flight carriers that charge a lot more. Well I was quite wrong! Upon boarding the plane (Jhb -> Kenya) one...

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Africa Economy Johannesburg - Nairobi

Helpful?
Thank LLEW_V
South Africa
Level 6 Contributor
133 reviews
19 helpful votes
Reviewed 6 days ago
NEW

I flew Kenya airways from Johannesburg to Nairobi connecting on a another airline, I was quite disappointed with the aircraft, it was uncomfortable, seats were worn out and really seemed like a bus with not so great inflight entertainment(no screen so you cant watch anything). Coming back though from Niarobi to JHB in January, I have to say it was...

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Africa Economy Nairobi - Johannesburg

Helpful?
1 Thank Bongie K
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 6 days ago
NEW
via mobile

I was looking for flights when Kenya Airways popped up on the screen of my laptop. I got the best deal from Kenya Airways and don't regret one moment flying with them. We were even given the opportunity twice to upgrade to business class. We had a wonderful flight to Hanoi and back to South Africa from Ho Chi Mingh....

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International Economy Johannesburg - Hanoi

Helpful?
Thank Estelle T
Shanghai, China
Level 4 Contributor
29 reviews
5 helpful votes
Reviewed 6 days ago
NEW

I like it so much , nice attendant, good entertainment facilities , the aircraft was Boing 747 so conformable to fly for a long distance . my flight takes bout 12 hours , I really satisfied about the food and flight. toilet was clean and put lotions and soups and perfume I will fly again and recommend all to fly...

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International Economy Guangzhou - Nairobi

Helpful?
Thank Arash_Law
Pretoria, South Africa
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 1 week ago

Poor Service . the aircrafts are extremely unkempt and untidy , the tv's do not work and the staff are not very friendly. The aircraft needs a serious upgrade. Not recommended for a vacation fliught, unless it is an emergency.

Africa Economy Johannesburg - Victoria
Helpful?
1 Thank traveller110663
Dubai, United Arab Emirates
Level 5 Contributor
55 reviews
21 helpful votes
Reviewed 1 week ago

Flew from Dubai to Nairobi and supposed to fly to Johannesburg. Got an SMS to say our Kenya connection had been cancelled but we were being put on to an SAA flight only a little later so thought no problem. Arrived in Kenya to be told that the original flight had actually been downgraded so they couldn't accomodate us on...

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International Business Class Dubai - Johannesburg

Helpful?
1 Thank Lynsey C
See travel tips for airlines
“Choose an aisle or window seat rather than middle of 3 (dream liners have 3-3-3)”
EnglishinUS, 13 Jan 2018 | Read review
“Carry loads of hand sanitizer”
traveller110663, 9 Jan 2018 | Read review
“Try another Airlines”
HARI_2068, 4 Jan 2018 | Read review
“Be prepared for anything and for no feedback.”
melvinda2017, 3 Jan 2018 | Read review
“Be sure to get your luggage if you are entering another country. KA probably won't go too far to help you out if you don't.”
davidkE7497OM, 1 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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