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JetBlue

20,760 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,760 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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20760Reviews
2039Photos
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Arli C wrote a review Yesterday
5 contributions1 helpful vote
San Francisco - Los Angeles
Domestic
Our flight was delayed twice and then fully cancelled for mechanical reasons. They only had two staffers rebooking and refunding and people waited for hours. There were no JetBlue flights to rebook on for two days, and they don't work with other airlines so most people just had to pay for a new flight on their own. Their reimbursement for cancellation policy is pennies (they will reimburse 3 meals but only $12 a meal, and up to $70 for ground transportation). I submit receipts for meals and ground transport but they only approved one. When I contacted the help line to ask about it they said sorry can't help and hung up. Such a rotten way to treat customers who you let down and cost lots of time and money.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joseph D wrote a review Yesterday
Lindenhurst, New York4 contributions
New York City - Port of Spain
International
Jet blue has greatly deteriorated. They used to be a very punctual and pleasant airline to fly with. Not anymore!!! My last 4 out of 5 flights have been delay and not slightly delayed. I was delayed over 7 hours on one occasion. Missed an entire day of my vacation. Another time delayed 5 hours, again missed an entire day of vacation. Also the time and money I paid for a a hotel and rental car is wasted because I paid for day that I was never at my destination. Going forward I am going to make an effort to never fly with jet blue ever again and I suggest if you want get to your destination on time you do the same. Absolutely horrible airline.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dayana S wrote a review Yesterday
1 contribution
Fort Lauderdale - Lima
International
Don’t travel with this airline, it is the worst and most expensive ticket I ever bought to Latin America. $800 and I am not allowed for a carry on item!!!! Extremely expensive, hidden fees! Don’t recommend at all!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vacation31943723354 wrote a review Yesterday
2 contributions
New York City - Tampa
Domestic
Excessive delays always. Multiple gate changes. No apologies. No lunch vouchers or compensation as their own Bill of Rights state. Flight departed at 6:45 pm instead of 2:30 pm and they falsely stated in their records that it was less than 4 to not abide by their Bill of a rights. I offered to show video of their flight, my watch and window showing LaGuardia airport as we were still on the plane past 6:30 pm and they stated can’t accept videos. Additionally my tray and tv were broken and I paid for $100 for comfort. This airline was my favorite. I even have the credit card. I’m switching to Delta.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anh-Thu T wrote a review Yesterday
1 contribution
Los Cabos - Los Angeles
USA
I will never fly with JetBlue again and recommend no one else does either. Check in crew wouldn’t let me board the plane in Mexico as they said I didn’t have a US visa - this is despite me traveling with JetBlue to Mexico from LAX only a week earlier with an ESTA (NZ passport holder here = 2 year period, unlimited multiple entries to US). Missed my flight to LAX as well as the next one from LAX back home to Hong Kong as a result of their mistake. Had to re-book my LAX-HKG flight and a night at the airport hotel which cost me over $1,000!!! When dealing with customer service, they were completely dismissive and kept saying “according to their records” and “delegation from executive leadership”. When I asked them to show their records, they couldn’t and didn’t!!! The rep (an absolute piece of work, Ashley) was unbelievably bad. NEVER, EVER SPEND YOUR HARD EARNED MONEY WITH THESE IDIOTS!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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She cost more than us yet wasn’t allowed in her travel bag on lap ! She should have gotten her own seat
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Flight crew wrote a note for me!
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123456
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Michelle R wrote a tip 22 May
"Always long baggage claim wait…today over 40 minutes"
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manny f wrote a tip 21 May
"Do not buy a vacation package, buy everything separately, flight, hotel and so on."
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Shannon wrote a tip 21 May
"The website & customer service (over the phone) needs major improvement. I'm so tired of customer service hanging up on me!!!!!!!"
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mary F wrote a tip 21 May
"Better attitude and notified any changes"
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John H wrote a tip 20 May
"Don't fly JetBlue if you can avoid it."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: R 544
2th checked bag: R 725
3th checked bag: R 2,720
4th checked bag: R 2,720
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: R 544
2th checked bag: R 725
3th checked bag: R 2,720
4th checked bag: R 2,720
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Sun, 06/09
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