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JetBlue


13 097 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1 800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13 097 Reviews from our TripAdvisor Community

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13 097 reviews from our community

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Showing 12 190: English reviews
New York City, New York
Level 6 Contributor
108 reviews
30 helpful votes
Reviewed yesterday
NEW
via mobile

Jetblue outshines all other airlines I've recently experienced. Here are some highlights: 1) CHECK-IN IS SUPER EFFICIENT - Best idea ever by Jetblue - Luggage weighing machines on the check in islands SEPARATE from the receiving areas so we can weigh and readjust if needed BEFORE handing in baggage. This saves everyone a ton of time - there was no...

Date of travel: January 2019
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Mexico Economy New York City - Cancun

Helpful?
Thank nyc2mom
Bolton, Massachusetts
Level 4 Contributor
47 reviews
11 helpful votes
Reviewed yesterday
NEW

We flew home non-stop from Liberia Airport in Costa Rica. Everything went well. We had purchased more legroom seats so we were comfortable. The only thing with flying budget airlines is that there are no meals served but we did get snacks. Would be nice to have a free alcoholic beverage with upgraded seats. Otherwise staff was very nice and...

Date of travel: February 2019
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International Economy Liberia - Boston

Helpful?
Thank CallieBanana
Boston, Massachusetts
Level 2 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

They changed all 4 seat assignments on my booking and did not let me know in advance. All they can say is, there is nothing we can do. Not even a sorry. Online chat personnel is rude.

Date of travel: February 2019
Domestic Business Class Boston - Los Angeles
Helpful?
Thank juliebos2n
Pembroke Pines, Florida
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

We were traveling with an 8 year old and 1.5 year old and the tv at each seat was very helpful to keep them entertained. Staff was friendly and quick with snacks and drinks...THANK YOU

Date of travel: February 2019
Domestic Economy Fort Lauderdale - Nashville
Helpful?
Thank Adiv238
1 review
Reviewed 2 days ago
NEW
via mobile

Jetblue absolutely bites. I made a reservation to go to a wedding on Feb 16 in Dominican Republic in October. In December they tell me my flight no longer exists, I have to choose another day. They give me the option on the 12th or 14th. I choose the 12th, even though it costs me another day of work, to...

Date of travel: February 2019
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Caribbean Economy Pittsburgh - Santo Domingo

Helpful?
Thank Daniel M
Level 3 Contributor
7 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

I’m really sorry to have to write this. The flight attendants leaving out of New York were horrible. The one flight attendant was more worried about getting back to her needle point then actually working. Another was too busy on her phone. I know it was an early long flight but her attitude was really disappointing. I was seated in...

Date of travel: February 2019
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Caribbean Economy New York City - Aruba

Helpful?
Thank Nbkb92
2 reviews
Reviewed 2 days ago
NEW

They announced "arrival was early", however, the flight was delayed for 30 minutes due to "mechanical service". The plane was fully booked; my wife and I had to sit in different aisles.

Date of travel: January 2019
Domestic Economy Las Vegas - New York City
Helpful?
Thank George E
Mancos, Colorado
Level 6 Contributor
218 reviews
62 helpful votes
Reviewed 2 days ago
NEW

I'm a True Blue member of JetBlue's frequent flyer program since 2014 and have always enjoyed my travel with JetBlue until flight #882 that my wife and I were scheduled to take on 02/07/2019 from St Lucia to JFK. The flight was delayed (over 5hrs) and eventually cancelled due to mechanical reasons. The communication from the JetBlue personal at the...

Date of travel: February 2019
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International Economy St. Lucia - New York City

Helpful?
Thank Ranger145
Level 5 Contributor
70 reviews
17 helpful votes
Reviewed 2 days ago
NEW
via mobile

This was my first time flying on JetBlue and now I’m wondering why I’ve waited so long. The first thing I look for is safety, and JetBlue has made the list of the top ten safest low-cost carriers. So yay. But the best thing about this airline is the rookie ness of economy class - it’s like flying in the...

Date of travel: February 2019
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Caribbean Economy Washington DC - San Juan

Helpful?
Thank 350madelync
1 review
Reviewed 2 days ago
NEW
via mobile

The funny thing is I have yet to fly JetBlue. This is my 3rd and last attempt. In the past year I have had 2 flights canceled. That’s 2 vacations canceled. I booked a third time to go to NYC to have a Valentines dinner with my wife and friends. Booked an early flight so I would have plenty of...

Date of travel: February 2019
More 
Domestic Economy Long Beach - New York City

Helpful?
Thank Daren C
See travel tips for airlines
“Check hotel reviews before accepting a voucher for one.”
Ranger145, 14 Feb 2019 | Read review
“Simply make sure to inform the passangers through a clear announcement about the boarding especially when the flught is delayed”
khouloudg2019, 13 Feb 2019 | Read review
“Sign up for the JetBlue Mastercard and become a Mosaic member.”
longdistancevoyager1, 13 Feb 2019 | Read review
“Be polite to everyone and leave your animals at home.”
BonVivant39, 13 Feb 2019 | Read review
“Always be on time at the airport.”
CindyWorld, 13 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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