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JetBlue


7 224 Reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1-800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7 224 Reviews from our TripAdvisor Community

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7 224 reviews from our community

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Showing 6 635: English reviews
Syracuse, NY
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed yesterday
NEW

Great service from the bag drop, thru to arrival. Flight was delayed leaving to allow for de-icing. Pilot took an alternate route to avoid the northeast storm and we arrived early.

Domestic Economy Syracuse - Fort Lauderdale
Helpful?
Thank TravelBW
Pennsylvania, USA
Level 6 Contributor
105 reviews
116 helpful votes
Reviewed yesterday
NEW

We fly about 8 times a year. This was our first experience with JetBlue. Mostly because they have somewhat limited routes/destinations, and their pricing is seldom competitive. However for this trip they fit the bill both in timing of flights and price. The aircraft was an Airbus 320. The airplane was extremely old and the interior showed it. It was...

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Mexico Economy Baltimore - Cancun

Helpful?
Thank The_Traveler_From_Pa
New York City, New York
Level 4 Contributor
35 reviews
15 helpful votes
Reviewed yesterday
NEW

1. Flight cancelled day after snow storm. Their e-mail made it sound like they would be working to reschedule. Not at all. We called them immediately upon notice of cancellation and spent 55 minutes on hold. They are simply not staffed up to help in an emergency. When we got through, our Friday flight was moved to Tuesday, maybe. Only...

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Caribbean Economy New York City - Bridgetown

Helpful?
Thank Hedonicus
Lafayette, Colorado
Level 6 Contributor
172 reviews
42 helpful votes
Reviewed yesterday
NEW
via mobile

A one-hour on a budget airline and everything was top quality. Comfortable seating with plenty of leg-room, free cookies and soft drinks. Absolutely fine before, during and after the flight with a good view of Washington by night.

Domestic Economy Hartford - Washington DC
Helpful?
Thank Bob S
Coto de Caza, California
Level 6 Contributor
134 reviews
83 helpful votes
Reviewed yesterday
NEW
via mobile

Need to pay a premium for more leg room, no baggage surcharge and refundable cancellation. Nice new aircraft, comfortable seats, trouble free checkin and good crew members. I’ll use JetBlue again All airlines need to address the excessive number of animals on the passenger cabin (not talking about the two legged ones). Some flyers are allergic to them, some pets...

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Caribbean Economy Los Angeles - San Juan

Helpful?
Thank pismore
Boston, Massachusetts
Level 5 Contributor
79 reviews
39 helpful votes
Reviewed yesterday
NEW

I find Mint so good that it feels like I'm getting away with something. It is superior to other airlines' First Class, yet costs less. JB has figured out that FC travelers are not in it for the steamed steak or tortured chicken. They serve a choice of small plates that are flavorful, and seem fresh. The seats recline fully,...

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Domestic First Class Los Angeles - Boston

Helpful?
Thank charles r
Queensland, Australia
Level 3 Contributor
10 reviews
Reviewed 2 days ago
NEW

Absolutely fantastic flight. Wish this airline offered international flights to Australia. Easily my favorite airline....so far! Hot towel, meals, entertainment and smooth flight :)

Domestic Economy New York City - Los Angeles
Helpful?
Thank Emily R
Level 3 Contributor
16 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

Jet Blue is a reliable airline. The staff is decent and most are kind and helpful. The pilots are experienced and skillful. They made a bumpy flight easier to take.

Caribbean First Class Fort Lauderdale - Montego Bay
Helpful?
Thank Zanwells
London, Ontario
Level 5 Contributor
58 reviews
32 helpful votes
Reviewed 2 days ago
NEW

JetBlue is our airline of choice. We will always choose it over other airlines if the price is good and the flight times match what we are looking for. Clean plane. Comfortable seats. Great free TV/Movies/internet/games. Good snacks and beverages for free. Great service. Our flight was delayed for 2 hours which was annoying but it happens sometimes. The got...

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Domestic Economy Fort Lauderdale - Detroit

Helpful?
Thank Luv2TravelLots69
Omaha, Nebraska
Level 5 Contributor
65 reviews
2 helpful votes
Reviewed 2 days ago
NEW

We enjoyed the food at the terminal, but it was small so no place to wander if you have to wait. The movie selections were nice, but they start at a specific time so if you connect late, you miss the beginning which is weird.

International Economy New York City - Quito
Helpful?
Thank raqueldowd
See travel tips for airlines
“Don't pay up for legroom. Try not to fly in winter.”
Hedonicus, 20 Jan 2018 | Read review
“Get the upgrades, they are worth it.”
S7222PRemilyr, 19 Jan 2018 | Read review
“If you have long legs, pay extra for the leg room.”
mikel68, 19 Jan 2018 | Read review
“Only book if you somehow know you will have perfect weather to and from your destination”
johnmW5312OV, 19 Jan 2018 | Read review
“Fly Delta it is better”
Darangers2004, 19 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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