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Air Serbia


1 133 reviews
Headquarters: Jurija Gagarina, 12, Belgrade 11000 Serbia 011 381 11 3112123 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1 133 Reviews from our TripAdvisor Community

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1 133 reviews from our community

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Showing 601: English reviews
Philadelphia, Pennsylvania
1 review
Reviewed today
NEW

My family flew Air Serbia to Albania from JFK, and back, and we had a horrible experience. To provide context with my experience, I have traveled to over 20 countries and for pleasure and many states for business. I do not expect perfection when flying, as I know airlines have a lot of regulations, but my experience with flying on...

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International Economy New York City - Tirana

Helpful?
Thank atrain0
Solna, Sweden
Level 6 Contributor
111 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

We had a total of four flights in five days and our first impression was not good at all. We were greeted onboard the first flight by two stewardesses dressed in hats and all, totally incapable of making us feel welcome. There was no sense of warmth or service feeling whatsoever. They didn't give us even a glimpse of a...

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Europe Economy Stockholm - Split

Helpful?
Thank Tor K
Level 3 Contributor
11 reviews
Reviewed 2 days ago
NEW
via mobile

This was my first experience with Air Serbia. I had a business round-trip to Vienna. I must say that I would've never chosen Air Serbia myself, because I was largely discouraged by the reviews. But it turned out well for me. The aircraft ATR72 is in fact old and looks kind of unsafe, but in both directions I had a...

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Europe Economy Belgrade - Vienna

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Thank MilicaD206
Belgrade, Serbia
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Following the tend of all European airlines, AirSerbia started cutting cost on all sides. First of all, the tickets for European destinations are too high and comparable to airlines of much higher quality of service. Secondly, although the complimentary water (worth about 10 cents) was included in a modest meal (half a sandwich, approx. 10 cm x 5 cm), the...

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Europe Economy Belgrade - Chania Town

Helpful?
Thank TAuser08112018
Level 5 Contributor
57 reviews
12 helpful votes
Reviewed 4 days ago
NEW
via mobile

We went with this airline company for our holiday and it was more than disappointing. First of all the airplane was in bad condition and old. My seat was broken so i couldn't seat properly...which is annoying for an almost 2h flight. Than the service is also terrible. They are not a low-cost company (according to ticket price), but they...

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Europe Economy Belgrade - Antalya

Helpful?
2 Thank Safari666977
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 5 days ago
NEW

The flight was good, the staff was polite. I had a carry on luggage and a hand bag, it all went without any problems. I flew with this company many times, and every time was equally pleasant. No delays, no lost luggage, no problems with the staff or other passengers.

Europe Economy Belgrade - Athens
Helpful?
Thank Maja G
Bratislava, Slovakia
Level 5 Contributor
72 reviews
21 helpful votes
Reviewed 1 week ago via mobile

Flying in basic economy with network carriers is usually a bit more comfy than with low-cost airlines, but I did not get the feeling this time. Very small seat pitch, no onboard service (except for a small bottle of water). But the arrival was on time.

Europe Economy Vienna - Belgrade
Helpful?
1 Thank MartinG1984
Belgrade, Serbia
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 1 week ago

Nice flight, no turbulence.Nice and polite staff. There was a 30 min delay because airplane was late to set up on the ramp.

Europe Economy Belgrade - Antalya
Helpful?
Thank Milos S
Belgrade, Serbia
2 reviews
5 helpful votes
Reviewed 2 weeks ago

Many of their airport staff are arrogant and not able to answer any questions in a polite manner. When given documents to check they will not make eye contact or say hello or thank you. When asked a question, they will reply curtly or irritably, as if it were not a part of their job to provide passengers with information...

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Europe Economy Belgrade - Split

Helpful?
3 Thank 793pb2018
Belgrade, Serbia
Level 3 Contributor
14 reviews
Reviewed 2 weeks ago

Great airline company. You can get cheaper tickets during promotions, just subscribe to their website. I bought tickets online, I checked-in on flights without any problems. Staff is great.

Europe Economy Belgrade - Larnaca
Helpful?
Thank Jelena R
See travel tips for airlines
“Bring your food, and have a coffee before the flight. Don't get your hopes up regarding quick and teller-less check in.”
TAuser08112018, 12 Oct 2018 | Read review
“Please remember this is a LOW-COST airline, meaning everything is extra yet they don't make it obvious”
294lazarv, 26 Sep 2018 | Read review
“avoid them”
nielshartgers, 20 Sep 2018 | Read review
“Do online check in. Be sure to check your baggage weight before check in.”
Amaven, 19 Sep 2018 | Read review
“If you want to get to a places in time choose a different provider.”
lilijana62, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Serbia
Air Serbia (JU) is the country's largest airline as well as its flag carrier. Etihad Airways (EY) owns 49 percent of the company and the balance is owned by the Serbian government. Travelers also earn points in Etihad's frequent flier program. Previously known as Jat Airways, the airline operates from a hub at Belgrade Nikola Tesla Airport (BEG). It flies to about 40 destinations in Europe, Asia and the Middle East. Air Serbia also has codeshare arrangements with 13 other airlines. The carrier has a fleet of 20 planes, including Airbus A319-100, Airbus A320-200, ATR 72-200, ATR 72-500 and Boeing 737-300 aircraft. Most are configured with a single Economy Class cabin, but some planes also have Business Class seating.

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