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Japan Airlines (JAL)


5 975 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture 011 81 570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5 975 Reviews from our TripAdvisor Community

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5 975 reviews from our community

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Showing 1 825: English reviews
Charlotte, North Carolina
Level 5 Contributor
57 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

I ended up on the flight as part of a trip to Hong Kong, Korea and Japan. This was the last long haul leg and I usually use this leg to adjust back my body clock so good sleep is essential. To be fair I make multiple long haul flights a year in either business or first class and with...

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International Business Class Osaka - Los Angeles

Helpful?
Thank Mark D
Level 6 Contributor
106 reviews
69 helpful votes
Reviewed yesterday
NEW

Excellent service, clean, comfort, On Time, and Wider passenger seat. The stewardess offered us to take our picture, it was very nice. I love this 5 stars excellent airline, for sure I will put in the top priority for flight to Japan.

North Asia Economy Jakarta - Tokyo
Helpful?
Thank Nuryono Herry W
Sydney
Level 6 Contributor
203 reviews
123 helpful votes
Reviewed yesterday
NEW
via mobile

We asked about an upgrade from economy to premium economy at check in. The cost was $350 each Sydney to Tokyo which we gladly accepted. Access to the lounge was not included. The JAL service was impeccable from check in to exiting the plan. The seat was very comfy with lots of leg room. The configuration was 8 seats across...

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International Premium Economy Sydney - Tokyo

Helpful?
Thank Wolin
La Mesa, California
Level 6 Contributor
183 reviews
229 helpful votes
Reviewed 2 days ago
NEW

As is typical with JAL it was a good comfortable flight. Leaving from San Diego, only one flight a day, is easy for us as we live in the area. Further it avoids the indignity, hassle, maltreatment and general nastiness of going through LAX. I regard LAX as to nations worst airport as regards service and the connection between domestic...

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International Business Class San Diego - Tokyo

Helpful?
Thank Ted C
Tokyo Prefecture, Japan
Level 5 Contributor
53 reviews
3 helpful votes
Reviewed 3 days ago
NEW

I have always used Japan Airlines for Japan-China trip. I have nothing but faith for the airline. Great service, good meal, in-flight entertainment, and almost always on schedule! What more can you ask for the airline? If you are travelling to Japan, try them once!

North Asia First Class Tokyo - Dalian
Helpful?
Thank Dive_Traveller1974
Shanghai, China
2 reviews
Reviewed 4 days ago
NEW

When I took flight from Tokyo to Kona , That day was my birthday! So clue gave me miniature airplane and some gift with their message !! It was great memory.

International Economy Tokyo - Kailua-Kona
Helpful?
Thank buuyan22
Denver, Colorado
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Totally love JAL for having flight attendants so polite, lots of leg room in the plane, everyone have entertainment if front of them and headset is provided. The foods are served warm and healthy. They sure take good care of their passenger from babies to seniors. Excellent! :-)

International Economy Chicago - Tokyo
Helpful?
Thank sprice318
2 reviews
Reviewed 4 days ago
NEW
via mobile

The food was great and service was good too for a fair price. would definitely take again and recommend for others

North Asia Economy Taipei - Tokyo
Helpful?
Thank Peiying C
Boston, Massachusetts
Level 5 Contributor
65 reviews
12 helpful votes
Reviewed 5 days ago
NEW

For our first trip to Japan, we flew with JAL and had a really great experience. Both flights between Boston and Tokyo (going there and coming home) were smooth and efficient. The crew is very polite and friendly. It was one of my most pleasant flying experiences.

International Economy Boston - Tokyo
Helpful?
Thank Lauren P
Province of Pontevedra, Spain
Level 6 Contributor
266 reviews
175 helpful votes
Reviewed 6 days ago
NEW

It’s not exactly business class more like premium economy, not very comfortable seats just soft drinks in paper cups ,

Domestic Business Class Tokyo - Okinawa City
Helpful?
Thank love2travelGalicia
See travel tips for airlines
“We will choose a different airline”
Rex06, 14 Oct 2018 | Read review
“Relax. This airline does an excellent job.”
C7061VMpaulb, 13 Oct 2018 | Read review
“It might be better to get a daytime flight.”
548christopherb, 11 Oct 2018 | Read review
“Reserve your seats early”
sylvial465, 10 Oct 2018 | Read review
“Sit back and be pampered”
619jeffryb, 8 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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