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Japan Airlines (JAL)


5 410 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture 011 81 570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5 410 Reviews from our TripAdvisor Community

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5 410 reviews from our community

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Showing 1 653: English reviews
London, United Kingdom
Level 3 Contributor
9 reviews
5 helpful votes
Reviewed yesterday
NEW

Following a thoroughly enjoyable visit to Fukuoka, I had to get to Tokyo. I contemplated the Shinkansen, but opted instead for a ride on a Japan Airlines Boeing 777 from Fukuoka to Tokyo Haneda. For the flight I opted (JL314), they were operating a tri-class configured aircraft, with economy, J Seat and First products on board. First Class check-in at...

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Domestic First Class Fukuoka - Tokyo

Helpful?
Thank LondonBizTraveller64
Kailua-Kona, Hawaii
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Very accommodating with seat selection. No extra charges. Started from Kona, Hawaii requested exit row seating. They told me I needed to talk to someone at JAL in Honolulu International Airport. When I got there. They expected me and provided me exit row seat with no charge. JAL staff was really hospitable and friendly. Food was good. Seat was comfortable...

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International Economy Honolulu - Manila

Helpful?
Thank henryhQ1018MV
Greater London, United Kingdom
Level 6 Contributor
169 reviews
144 helpful votes
Reviewed 2 days ago
NEW

JAL used to have the best Premium Economy when flying to Tokyo (compared to Air France, Alitalia and BA, all tried out), considering seats, service and pricing. In that regard this flight (return) has been clearly disappointing, in particular considering that the price for one of us was 2,400€ which is clearly not a bargain for a Premium Economy seat...

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International Premium Economy Tokyo - London

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1 Thank MCMember
Manila, Philippines
Level 5 Contributor
52 reviews
44 helpful votes
Reviewed 2 days ago
NEW
via mobile

I used to Fly Domestic in the Philppines with our local airlines and since I had a chance to go Japan I like to try different Airlines and not to book with local airlines in Ph but Japan Airline instead. The price is reasonable , from the Airport the staff are kind. I requested them to give me a window...

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North Asia Economy Manila - Tokyo

Helpful?
Thank lopezalvin1387
Los Angeles, California
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Flew both to and from LAX/Narita on JAL. Paid for Premium Economy since it is such a long flight (even though we were a family of 4 so it was pricey to upgrade). I also booked through American Airlines so I could earn mileage (AA and JAL have a partnership arrangement). Premium Economy is a very small section of the...

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International Premium Economy Los Angeles - Tokyo

Helpful?
Thank JB1291
Swindon, United Kingdom
Level 4 Contributor
30 reviews
7 helpful votes
Reviewed 2 days ago
NEW

Great flight, service was as usual excellent. The staff were attentive, but not intrusive as is sometimes the case with other airlines. I chose the Japanese meal (I’m western but love the food) and have always believed the best Japanese meals are served when leaving japan, but on this flight from LHR the food was excellent and easily as good...

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International Business Class London - Tokyo

Helpful?
Thank Steve_Wilson700
Jakarta, Indonesia
Level 4 Contributor
42 reviews
10 helpful votes
Reviewed 2 days ago
NEW
via mobile

This was my first time using Japan Airlines. Am a frequent traveler and have used Singapore Air, Cathay Pacific, Emirates, Qatar etc. JAL was a very pleasant experience for me and family. Leg room is much better than Airlines mentioned above. Inflight Service is par if not better. All flights were on time. Plane for Jakarta to Tokyo (B787) better...

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International Economy Jakarta - Los Angeles

Helpful?
Thank Salman A
Sydney, Australia
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

A typhoon was nearby which effected the scheduling of the flight out of Narita. Check-in was initially effected but once a plane was ready it was all efficient service with respect and a smile. Check-in was excellent. With a Premium Economy ticket, access to the business lounge is included which is a definite plus when considering flying with JAL (also...

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International Premium Economy Tokyo - Sydney

Helpful?
Thank Allen G
A TripAdvisor Member
Reviewed 4 days ago
NEW
via mobile

Return flight to Hong Kong. Again, nothing to complain about - great aircraft and superb service. My only gripe was my child’s meal was great and had lots of child friendly things - the carrot was in a shape of an airplane, for example, and they had a very small Hello-Kitty type fork and the dessert had a teddy-bear shaped...

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Asia Economy Tokyo - Hong Kong

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Thank A TripAdvisor Member
A TripAdvisor Member
Reviewed 4 days ago
NEW
via mobile

We sat near the front of economy from Hong Kong to Narita. Not a long flight, but we really couldn’t find anything to complain about! The service was excellent, the plane was clean, and the food was good (for an economy class flight!). We ordered a kid’s meal which came very quickly following take off and the lunch service was...

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North Asia Economy Hong Kong - Tokyo

Helpful?
Thank A TripAdvisor Member
See travel tips for airlines
“Enjoy the end-to-end experience, it is wonderful!”
LondonBizTraveller64, 13 Aug 2018 | Read review
“Like any flight. Be there early.”
henryhQ1018MV, 12 Aug 2018 | Read review
“If you are travelling with kids, there is a family check in counter at narita”
General_koh, 6 Aug 2018 | Read review
“If youare booking yourself do it 4 months in advance, best deals ever”
suecF2932FE, 6 Aug 2018 | Read review
“Literally you can blindly book with JAL, they are amazing service providers.”
nitink208, 5 Aug 2018 | Read review
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About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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