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Iberia

Headquarters: Martínez Villergas 49, Madrid Spain 28027
Overview
3.023,169 reviews
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About Iberia

Airline Alliance

oneworld
Headquarters: Martínez Villergas 49, Madrid Spain 28027

Airline Summary

The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.
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23169Reviews
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Benjamin S wrote a review 17 Jul
1 contribution
Madrid - Melilla
Domestic
Iberia is genuinely one of the worst companies and IS the worst experience I’ve ever had in my life. My family and I have been kicked off two flights in a row after we refused to pay for our bags twice on one flight. After expressing our anger for this the customer service sent us to line after line after they didn’t feel like dealing with our issue. They have no sympathy or care for customers and are simply to lazy To run a proper company I despise Iberia and do not recommend every flying it. If flying to Spain requires flying Iberia, don’t even bother coming.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BalkrishnaShroff wrote a review 17 Jul
Mumbai, India23976 contributions1365 helpful votes
+1
Almeria - Madrid
Domestic
It was a very nice experience flying with Iberia. The check-in and boarding was very smooth. The cabin crew service was excellent. The departure and landing was on time.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katrina C wrote a review 16 Jul
1 contribution
London - Bogota
International
Once I arrived to Bogotá my luggage had not arrived. (I understand that happens and it takes time to find). It is coming up to 3 weeks and I’ve had no single compensation despite being very prompt with sending receipts. I’ve now just been told that I am going to have to pay for the stuff that I’ve been forced to buy to bring back to the uk. With the amount of times I’ve had to call and the time I’ve spent trying to get this sorted this has not only ruined my holiday but has left me little sleep at night, feeling overwhelmed and stressed. Not only would I not recommend Iberia to anyone, I would pay for my family and friends to go elsewhere to avoid ever having to have any kind of interaction I have had. I have been lied to , hung up on and never been able to have a decent conversation with anyone.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ana Luiza C wrote a review 16 Jul
2 contributions1 helpful vote
Madrid - Porto
Europe
THE WORST COMPANY!!! Don’t book anything from them!!!! Canceled flight, late flights, no information!!! Trash!!!!!
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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itsnorma wrote a review 16 Jul
Folsom, California6 contributions
San Francisco - Lisbon
International
Never again. This is first time flying with Iberia. I actually started booking with British Airlines and some how ended up with a flight with Iberia. So I thought it would be fine. Their boarding process is poor, the customer service line took 3+ hours of waiting… never again.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katrina C wrote a tip 16 Jul
"Just Don’t"
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Sofia M wrote a tip 14 Jul
"My tip: choose another company please and have a nice trip! "
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Rick G wrote a tip 08 Jul
"Only take carry-on bags and do not expect any level of responsiveness from Iberia should you have an issue of any kind."
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Suzanne7512 wrote a tip 08 Jul
"Do not use this airline. As they are not telling you the right details."
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Riley P wrote a tip 07 Jul
"Don’t use Iberia."
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