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Iberia


8 674 Reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8 674 Reviews from our TripAdvisor Community

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8 674 reviews from our community

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Showing 1 781: English reviews
Barcelona, Spain
Level 6 Contributor
253 reviews
45 helpful votes
Reviewed 2 days ago
NEW

Ibeia is almost allways on time. This is the best. Seart in economy class are not very confortable bust there are better in the two motors Airbus 330 (the short one) The worst are meals above all breakfast, insane and cold, very cold

International Economy Madrid - Montevideo
Helpful?
Thank csanz27
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Forgot our luggage and had to wait 2 days for it to resurface. Not impressed at the £60 compensation which was only told to us after we had the bags returned as you needed to spend it to get it.

International Economy London - Santiago
Helpful?
Thank sparks105
Fourways, South Africa
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Terrible service from the start...trouble checking in online both ways. Travelled with my daughter and our 1 year old granchild...asked for an extra blanket for the baby and was told they don't have extra...they never asked if we needed anything for the baby... On our return the check in attendant LIED ...she told us we had the seats where you...

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International Economy Johannesburg - Porto

Helpful?
Thank 0409liz
Spencer NY
Level 3 Contributor
20 reviews
7 helpful votes
Reviewed 3 days ago
NEW

We experienced wonderful service, good food and wine, plenty of leg room and very comfortable seats. Check in at gate was fairly quick and most painless--the agents were melding two line in to one and did not do a great job of that.

International Economy Chicago - Madrid
Helpful?
Thank Darius C
Fowey, England, United Kingdom
Level 6 Contributor
189 reviews
75 helpful votes
Reviewed 3 days ago
NEW

An overnight flight back from Panama - we had a reasonable evening meal - but no breakfast ... not really Iberia's fault as for the last 3 hours of the flight the seat belt signs had to stay on - so no meal service , nor drinks and very limited access to the toilets !! There were hurricanes wandering around...

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International Economy Panama City - Madrid

Helpful?
Thank Neil H
Roeselare, Belgium
Level 6 Contributor
672 reviews
208 helpful votes
Reviewed 4 days ago
NEW

When planning this trip to Colombia I'm searching a flight online which has a directly flights between Europe and Colombia I don't like stopover in the USA as it is so much trouble with Estas and re-check in luggage By using skyscanner as one of my favourite website for finding flights Iberia airlines showed up on top as the cheapest...

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International Economy Madrid - Bogota

Helpful?
Thank ShavyB
Hampshire, United Kingdom
Level 6 Contributor
75 reviews
16 helpful votes
Reviewed 4 days ago
NEW
via mobile

Not what you expect from Business Class. With a delay of 80 minutes at Madrid - most of which was on the stand - we weren’t served a single drink or snack. Add to that, we’d already missed the original connecting flight because we left Quito so late due to an Iberia ‘Plane system issue’ which involved us going from...

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Europe Business Class Madrid - London

Helpful?
Thank Anna B
Bracknell, England, United Kingdom
Level 6 Contributor
144 reviews
51 helpful votes
Reviewed 4 days ago
NEW

Operated by Air Nostrum and the smallest jet in the fleet, an ATR 472 (i think!), about 50 seats in a two by two configuration. Small jet so epwatch your head if in window seat. Little room for bags on board most cases collected at steps and manually loaded .. this is in addition to normal hold baggage. Seats comfortable...

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Domestic Economy Almeria - Madrid

Helpful?
Thank Alan P
Greater London, United Kingdom
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed 5 days ago
NEW

I choose Iberia because of the price and seating distribution 2-4-2. Customer service at check in desk was horrendous. I payed for an extra bag and although had copy of email confirmation it took them 20 minutes to confirm. Flight was not bad although food could improve. Overall for the money paid not bad but there is room for improvement

International Economy London - Santiago
Helpful?
Thank irfen2512
1 review
Reviewed 5 days ago
NEW

Airline with horrendous service quality. It takes FOREVER to speak to a representative and what's more, I am the one who's paying the phone bill despite waiting for at least 30 minutes waiting. BTW, I still haven't managed to talk to one representative yet!! Will never consider this awful airline ever again!!

Europe Economy Nice - Barcelona
Helpful?
Thank Martin S
See travel tips for airlines
“Better in small Airbus 330”
csanz27, 16 Jan 2018 | Read review
“Don't travel with a full bladder”
NeilH526, 15 Jan 2018 | Read review
“A direct flight to Colombia via Madrid”
ShavyB, 14 Jan 2018 | Read review
“Pay a Business Ticket”
814esperanzad, 10 Jan 2018 | Read review
“I think perhaps you need to demand service when none is forthcoming but unfortunately I am a typical British person and not good at this!”
thekarenorr, 8 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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