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Iberia


7 625 Reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7 625 Reviews from our TripAdvisor Community

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7 625 reviews from our community

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Showing 1 517: English reviews
Rayleigh, United Kingdom
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Booked with British Airways and ended up on Iberia. 20 mins to check in and then they booked my husband on the wrong flight. Food and drink was rubbish as always and the seat is just a normal seat with the middle seat empty. Been caught out a few times now with BA flights but will not fly Iberia again.

Europe Business Class Madrid - London
Helpful?
1 Thank jmc6868
Singapore, Singapore
Level 6 Contributor
164 reviews
81 helpful votes
Reviewed yesterday
NEW

Everything about the flight was good. The check in process was smooth and so was the luggage drop off. The announcements were also made in English apart from Spanish. The seats are comfortable with good entertainment system and the food wasn't bad either. Overhead luggage space was good too. The thing that ticked me off was that i asked for...

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International Economy Lima - Madrid

Helpful?
Thank RaktimRay
New York City
Level 6 Contributor
313 reviews
96 helpful votes
Reviewed 3 days ago
NEW
via mobile

Only Airline in One Word Alliance does not allow to check in or seat selection online. Airline does not recognize sapphire or emerald etc. travelers. Flight service was terrible. If you ask for something, Staff becomes irritated like it is not their job. I have never travelled on such an airline. I would not traveled on such Airline even if...

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International Economy Madrid - New York City

Helpful?
2 Thank SSDNY
Level 5 Contributor
32 reviews
5 helpful votes
Reviewed 3 days ago
NEW

I had some challenges to fit in my seat in Airbus A319 I was travelling with - mainly because of small legroom (I am 1,9 m tall). The personnel were really nice and smiley. What I would welcome is to have some food included during the 3 hour flight, or at least coffee and water. To buy even a water...

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Europe Economy Vienna - Madrid

Helpful?
Thank Tomas H
London Islington, United Kingdom
Level 4 Contributor
38 reviews
10 helpful votes
Reviewed 5 days ago
NEW

This review concerns two flights (a connection) Starting at Tangier airport which, when not in peak season has very little traffic. So why on Earth our flight was 20 mins late taking off I have no idea. The first flight itself was fine, very standard for the short haul flight that it was. I had a very tight connection on...

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International Economy Tangier - London

Helpful?
1 Thank OnlyTheHurf
Swansea
Level 5 Contributor
68 reviews
22 helpful votes
Reviewed 5 days ago
NEW

We took the hour flight from Madrid to Heathrow. The onboard entertainment is superb with either video, tv programmes, and music available. Wifi is available though there is a nominal charge for this. I had a cup of coffee only, though I could see that other passengers were happy with their purchases. The leg room could have been a bit...

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Europe Economy Madrid - London

Helpful?
Thank Robert J
Ljubljana, Slovenia
Level 3 Contributor
11 reviews
8 helpful votes
Reviewed 5 days ago
NEW

Extremely rude sexist head of customer support, Fernando Moscardo Martorell We booked a return flight from Barcelona to Punta cana for 3 people with Iberia. While making a booking, Iberia was shown as the carrier all the time. Since I have flown Iberia multiple times I am confident booking their flights as I know 1pcs hold baggage is always included...

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International Economy Barcelona - Punta Cana

Helpful?
3 Thank Žiga K
Miami, Florida
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 6 days ago
NEW

So far Iberia has proven to be the most on time carrier I ever used over the Atlantic with one round trip per month on average. Madrid airport is big but connections are easy, great Business lounge, great ground staff, and friendly flight attendants.

International Business Class Nice - Miami
Helpful?
Thank geldbargain
Denver, Co
2 reviews
4 helpful votes
Reviewed 6 days ago
NEW

It would take me all day to explain my situation. At the end of the day, if you have the choice of two airlines and the one that is not Iberia is a little more expensive, chose the other airline. The actual flight and the staff on the Iberia flight were fine. It's customer service that is the problem. If...

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International Economy Boston - Madrid

Helpful?
4 Thank msajov
Anadia, Aveiro, Portugal
Level 6 Contributor
142 reviews
100 helpful votes
Reviewed 1 week ago

Through the years I’ve made hundreds and hundreds of flights, I’ve flown to and from dozens of countries on over a dozen airlines and you know what? The rudest, most unfriendly flight attendant I have ever encountered was on an Iberia flight I took on the 4th of November, 2017 from Chicago to Madrid (IB6274). Airplanes can sometimes leave you...

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International Economy Chicago - Madrid

Helpful?
2 Thank Paulo G
See travel tips for airlines
“Should be a pleasant flight other than stray incidents”
RaktimRay, 19 Nov 2017 | Read review
“Be sure to do automated check-in online as the check-in process is slow & antiquated.”
652lindsays, 10 Nov 2017 | Read review
“Do not fly with Iberia”
609sihams, 8 Nov 2017 | Read review
“Pay extra for exit row or preferred seating.”
newblueroo, 2 Nov 2017 | Read review
“Always check seat on SeatGuru, pick out what you want and if you can't seem to get it, ask at every location you. Smiles are quite helpful”
stephenkE3076XB, 31 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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