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Hawaiian Airlines


5 537 reviews
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819 +1 800-367-5320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5 537 Reviews from our TripAdvisor Community

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5 537 reviews from our community

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Showing 4 901: English reviews
2 reviews
Reviewed today
NEW

We live on Oahu and have husbands family in San Diego...Hawaiian Airline always flys direct ...we signed up years ago to be Premier members...two free bags early boarding,....access to their lounge...complimentary soft drinks, water coffee tea etc...love the early boarding just to get ourselves settled in our seats...always on time and Crew and staff flight attendants always very courteous! (then...

Date of travel: January 2018
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Domestic Economy Honolulu - San Diego

Helpful?
Thank kathymichikomyers
Phoenix, Arizona
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Travel on December 1st for my very first time to Hawaii. To my surprise I was given a hot sandwich, muffin and cookies (not your now now typical pretzels). Towards the end of the fly we were treated to a Mai Tai. Hawaiian airlines would be top notch except for having to pay for the movies you watch. So, get...

Date of travel: December 2018
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Domestic Economy Phoenix - Honolulu

Helpful?
Thank TravelingPhx
Santa Clarita, California
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed today
NEW
via mobile

My husband and I upgraded at the airport to first class. Hawaiian airlines has the most pleasant people working for them. From checking in, all the way through the 6 hour flight from LAX to HNL, the entire staff/crew were amazing. We flew home on another airline and wish we would’ve stayed with Hawaiian Airlines! We’re headed back for Christmas...

Date of travel: January 2018
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Domestic First Class Los Angeles - Honolulu

Helpful?
Thank pstaylor73
Los Angeles, California
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed today
NEW

This airplane was beautiful inside! Our flight from Kauai to LA was half full and I was very pleasantly surprised to see how clean, modern, and nice-smelling the bathroom was. The walls of the plane had mood lighting and the air coming into the cabin misted in through openings on the side which was different and very jungle-y (almost like...

Date of travel: December 2018
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Domestic Economy Lihue - Los Angeles

Helpful?
Thank christybarr
1 review
Reviewed today
NEW

Hawaiian sold us tickets from Maui to NYC, with a connection in San Jose. Upon landing in San Jose, we were told THERE WAS NO FLIGHT - it had been cancelled MONTHS ago. Yes - months. Yet we were still able to confirm our flight, check in, get through the airport, flight to San Jose, and walk through security. Only...

Date of travel: October 2018
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Domestic Economy Maui - New York City

Helpful?
Thank HawaiianIsTerrible
vacaville
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed today
NEW
via mobile

Our recent flight to Maui was comfortable and no problem with online service. Employees were polite and accommodating

Date of travel: December 2018
Domestic Economy San Francisco - Maui
Helpful?
Thank wilmasf007
Vancouver
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed today
NEW

I have always loved the "Aloha" spirit of Hawaiian Airlines and it's crews, but this was the first time I had flown First Class. I am pretty sure that I will opt for First Class from here on out. The seats were extremely comfortable and adjustable. You had the ability to stretch out completely and with the "privacy" screen up,...

Date of travel: November 2018
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Domestic First Class Portland - Honolulu

Helpful?
Thank Lizabeth S
Level 3 Contributor
12 reviews
Reviewed today
NEW

My friend and I were on a very tight schedule on our vacation and thought we had allowed plenty of time to get back to our hotel, drop our car off and get to our flight. Unfortunately, we didn't allow for an accident on the only road back from our horseback riding adventure and we got to check in just...

Date of travel: May 2018
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Domestic Economy Honolulu - Maui

Helpful?
Thank ecyoj53
Ipswich, Australia
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed today
NEW
via mobile

I recently travelled to Honolulu with my husband, 4 adult children/in-laws & 2 year old granddaughter for our son’s wedding. The time of the flight was perfect, leaving Sydney at 10:30 at night which allowed us to sleep and arrive in the morning- no jetlag!!! The staff were friendly, flight as comfortable as can be and, I loved the attention-grabbing...

Date of travel: October 2018
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International Economy Sydney - Honolulu

Helpful?
Thank Leanne J
Baildon
Level 6 Contributor
184 reviews
69 helpful votes
Reviewed today
NEW

Plenty of support checking in. Air crew friendly and food provided was good. Flight was on time. We also flew with them to 3 other Hawaiian Islands and all flights were excellent, on time and despite very short flight times we were still offered a soft drink

Date of travel: October 2018
Domestic Economy San Francisco - Maui
Helpful?
Thank briangBaildon
See travel tips for airlines
“Fly a different airline.”
HawaiianIsTerrible, 18 Dec 2018 | Read review
“research flight times as there are a lot of inter island flights”
briangBaildon, 18 Dec 2018 | Read review
“book for the extra leg room .”
865rogerw, 17 Dec 2018 | Read review
“use an agent to find cheaper fares.”
litleleec, 17 Dec 2018 | Read review
“All seats are preassigned.”
235cherylj, 17 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Hawaiian Airlines
As the largest carrier based in Hawaii, Hawaiian Airlines (HA) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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