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Hainan Airlines


1 051 reviews
Headquarters: Guoxing Road, Haikou 570203 China 011 86 898 95339 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1 051 Reviews from our TripAdvisor Community

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1 051 reviews from our community

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Showing 731: English reviews
Scotland, United Kingdom
Level 3 Contributor
14 reviews
8 helpful votes
Reviewed today
NEW

First time with this airline, service was excellent, and the food really lovely. Comfortable seats which are made up into beds for you

Date of travel: March 2019
International Business Class Edinburgh - Beijing
Helpful?
Thank KMAC9999
Chicago, Illinois
Level 6 Contributor
198 reviews
74 helpful votes
Reviewed 3 days ago
NEW

First time with this airlines, knew them by reputation only. Service was stellar, and the cabin immaculate. I've flown up front with Cathay Pacific, Korean Air, Singapore Air, Eva Air, and this ranks right up there. Would not hesitate to fly them again. Very clean plane, terrific attendants. No cause for complaint.

Date of travel: March 2019
International Business Class Beijing - Chicago
Helpful?
Thank kingatchgook
bangkok
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 6 days ago
NEW

Staff at Check-in counter take times do a lot of paper check. They open only one counter and another staff seems only helping that one. We have to wait more than 25 minutes with only 3-4 people before us. In-flight cater is OK.

Date of travel: January 2019
Southeast Asia Economy Haikou - Bangkok
Helpful?
Thank ningBangkok
Level 1 Contributor
5 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Movies were a little sub-par so download something if you think you'll be bored. Hainan has a very high rating; but service was nowhere near what e.g. Singapore Airlines usually provides. That said the flight fare was very cheap, so I didn't expect much. Bring a neck pillow and a seat pillow if you can, so you'll be able to...

Date of travel: March 2019
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International Economy Boston - Beijing

Helpful?
Thank Frances A
Sydney, Australia
2 reviews
2 helpful votes
Reviewed 1 week ago
NEW

I had low expectations, but this flight was exceptional! The flight was the only direct flight from Berlin, took about 9 hours to Beijing. It was fully packed. I was at the very back in the middle seat. My sound wasn't working (which is fine, it happens) so they promptly moved me to another one. The flight entertainment was decent,...

Date of travel: March 2019
More 
International Economy Berlin - Beijing

Helpful?
Thank gbossy123
Rice Lake, Wisconsin
Level 4 Contributor
27 reviews
10 helpful votes
Reviewed 2 weeks ago via mobile

The seats and plane appeared more roomy. The flight attendants were pleasant. We did 3 flights total and the food was marginal, the movie selection was not varied. Our most frustrating part was being transferred to a very low quality hotel on an international flight. The room in their hotel had stained carpet, smells of cigarette smoke and a bed...

Date of travel: March 2019
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International Economy Beijing - Chicago

Helpful?
Thank currierslakeview
Seattle, Washington
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 2 weeks ago

We booked our original trip in December and due to an emergency we had to postpone our trip. When we wanted to book the trip again, there is no way to use the web using your ticket information. You have to call the customer service which takes 24 to 48 hours of them calling you back to talk and help...

Date of travel: March 2019
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International Business Class Seattle - Shanghai

Helpful?
Thank BurcuT405
Bellingham, Washington
Level 4 Contributor
45 reviews
20 helpful votes
Reviewed 2 weeks ago

Very difficult to evaluate an airline without comparing it to others. We've flown to Southeast Asia a number of times on different airlines and this was not our most memorable experience. 10 hours is a long time on a plane and the attentiveness of the flight attendants was not "over the top". It was nice to have n area in...

Date of travel: February 2019
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International Economy Seattle - Siem Reap

Helpful?
Thank Paul L
Montreal, Canada
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 2 weeks ago

Seating space felt crowded in business class. Foam in the reclining seat was quite thin and one can feel the underlying support even after cabin crew placed extra layer of duvet blanket over it. Buttons controlling seat incline did not give a smooth response. One has to press the buttons intermittently to make the seat recline or upright.

Date of travel: February 2019
International Business Class Beijing - Toronto
Helpful?
Thank Al B
Level 6 Contributor
46 reviews
12 helpful votes
Reviewed 2 weeks ago via mobile

Same route, same J class, same 1st row seated, in same price but feels exactly not the same. The most disliked in extreme poor legroom + misbehaviour passengers that kept using mobile phones for watching vdo clips with irritating noise. May the airliner banned on using devices that make noise during in-flight? As people deserve a liitle privacy and comfort...

Date of travel: March 2019
More 
Domestic Business Class Guiyang - Shenzhen

Helpful?
Thank Lo P
See travel tips for airlines
“prebook vegetarian option before flying as this is not an option when aboard”
gbossy123, 18 Mar 2019 | Read review
“HU codeshares with WS on domestic portion. Avoid WS flights. WS treats C & F class passengers as cattle class.”
D6685EBalb, 6 Mar 2019 | Read review
“great value but pay for extra leg room seats they make so much difference”
matfen3, 3 Mar 2019 | Read review
“We travelled on a special deal which we booked in October 2018. Look out for them on their website excellent value”
s_mcknight, 27 Feb 2019 | Read review
“Between January through April and October through November, Hainan Airline offers very good deals.”
Shanghaiblossom, 26 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Hainan Airlines
Haikou-based Hainan Airlines (HU) is the fourth largest airline in the People's Republic of China. With hubs at Haikou Meilan International Airport (HAK) and Beijing Capital International Airport (PEK), the airline has non-stop flights to about 90 domestic and international destinations. These include points in Asia, Europe, North America and Africa. Although not a part of any airline alliance, Hainan Airlines has codeshare agreements with about a dozen airlines. Its fleet is primarily configured with two cabins (Business Class and Economy Class).
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