We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

GOL Airlines


13 577 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil 011 55 300 115 2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

13 577 Reviews from our TripAdvisor Community

Write a Review

13 577 reviews from our community

Filter reviews by popular destinations:
All reviews Sao Paulo Rio de Janeiro Porto Alegre Buenos Aires Brasilia Recife Salvador Belo Horizonte Fortaleza Curitiba Natal Florianopolis Foz do Iguacu
Traveller rating
Cabin
  • (316)
  • (56)
  • (0)
  • (0)
Route
  • (277)
  • (79)
  • (14)
  • (2)
  • (0)
  • More
Language
  • More
Showing 372: English reviews
Barcelona, Spain
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Horrible baggage dropoff process (1 window only, no one pays attention on a big queu, while “preferencial by law” line has 2 windows. Show totally disorganized boarding, postponed by 1 hour. We have a coonection flight, and this one is already postponed.

Domestic Economy Foz do Iguacu - Sao Paulo
Helpful?
Thank marie_fridman
1 review
Reviewed 6 days ago
NEW
via mobile

Being 2,03m tall can be challenging while traveling. Most airlines take this in consideration and will be more than willing to provide you with a decent seat once everyone has board the plane. Not in my case unfortunately. One entire row at the emergency seat was free but the steward refused to give me a seat. His comments was that...

More 
South America Economy Buenos Aires - Rio de Janeiro

Helpful?
Thank VincentB1747
Buenos Aires, Argentina
Level 5 Contributor
65 reviews
24 helpful votes
Reviewed 1 week ago

Space between chairs is really poor. We aboard late the first flight allthough we leave on time. Some years ago catering on board for local flights was paid, this flight I didn´t know that the service was included. At the moment of doing the check in only two chairs separeted were available. The most of the couples in the flight...

More 
South America Economy Fortaleza - Buenos Aires

Helpful?
Thank Mercedes G
Brasilia, DF
Level 5 Contributor
83 reviews
31 helpful votes
Reviewed 2 weeks ago

Gol is always better than TAM.. There is Wifi onboard, they serve some drinks, seats have more leg room ... I don't see a single item of comparison that Gol looses to TAM..

Domestic Economy Brasilia - Sao Paulo
Helpful?
Thank djalmabritto
Cambridge, United Kingdom
Level 6 Contributor
245 reviews
56 helpful votes
Reviewed 2 weeks ago

The check in service was efficient, the flight left on time and landed on time. In flight service was adequate. Luggage delivery was fast.

Domestic Economy Sao Paulo - Cuiaba
Helpful?
Thank Alan R
Harrogate, United Kingdom
Level 6 Contributor
1 218 reviews
376 helpful votes
Reviewed 4 weeks ago

The flight was OK and in house snacks served in relatively short journey. But there was absolutely no safety briefing at the commencement of the flight. This is bad. Staff surly. Flight late departing and very speedy turn round which wad good as it was late in the day. But plane not well cleaned between journeys..

Domestic Economy Rio de Janeiro - Brasilia
Helpful?
Thank Nastame
Maceio, AL
Level 5 Contributor
40 reviews
10 helpful votes
Reviewed 4 weeks ago

Low-cost service, although there is no low-cost company in Brazil. However, Gol generally offers the best prices.

South America Economy Recife - Buenos Aires
Helpful?
Thank Rogério F
Auckland Central, New Zealand
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed 4 weeks ago via mobile

First they stuff up the ticket and then force me to pay extra at the check in. My 31st flight this year and the worst experience. A pack of thieves

Domestic Economy Rio de Janeiro - Salvador
Helpful?
Thank Andre H
Auckland Central, New Zealand
Level 5 Contributor
76 reviews
16 helpful votes
Reviewed 6 October 2018

Wasn't expecting much but a surprisingly efficient and organised flight with good check in and in flight service.

Domestic Economy Foz do Iguacu - Rio de Janeiro
Helpful?
Thank TravelFun500
2 reviews
Reviewed 5 October 2018

My luggage was delayed by 6 days. The costumer service at the airport claimed that it would arrive with the next flight, which led us to stay in the city one day longer. However, this was untrue and wasted us a valuable day and the money for the hotel. The personnel responsible for the luggage promised to keep us up...

More 
International Economy Zurich - Asuncion

Helpful?
Thank derBaus
See travel tips for airlines
“Shady and unprofessional - stay away.”
derBaus, 5 Oct 2018 | Read review
“Pay the extra to get more space and priority is very little. Suggested.”
PhStrad, 26 Sep 2018 | Read review
“come early”
390ia, 24 Sep 2018 | Read review
“They are a budget airline, and charge extra for hold baggage!”
robertn518, 18 Sep 2018 | Read review
“This company that offers the poorest snack you have, so be prepared to spend more”
luizaq2015, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

1 880 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1880)
Viewed
Seat (198)
Viewed
Food and Drink (77)
Viewed
View from Window (595)
Viewed
Airport (348)
Viewed
Our fleet (16)
Viewed
Cabin (86)
Viewed
Airline Lounge (50)
Viewed
Onboard Feature (18)
Viewed
Other (492)