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Finnair


5 453 reviews
Headquarters: Tietotie 9, Vantaa 01530 Finland 011 358 600 140140 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5 453 Reviews from our TripAdvisor Community

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5 453 reviews from our community

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Showing 2 895: English reviews
Nokia, Finland
Level 5 Contributor
59 reviews
14 helpful votes
Reviewed today
NEW
via mobile

Nice plane with new indoor look. All was white and grey. Service was good and flight time only 5.5 hours which is always good.

Date of travel: February 2019
Europe Economy Helsinki - Las Palmas de Gran Canaria
Helpful?
Thank Marjoreissaaja
Copenhagen, Denmark
Level 3 Contributor
24 reviews
1 helpful vote
Reviewed today
NEW

From Copenhagen we were told the flight would be 15 minutes late, no more info. The flight was 50 minutes late. When going back, the flight from Helsinki was again late, and we borded, and waited more than half an hour, again no info.

Date of travel: February 2019
Europe Economy Copenhagen - Kuusamo
Helpful?
Thank Dorthe_dk
2 reviews
Reviewed today
NEW
via mobile

I had booked a round-trip with Finnair from Copenhagen to Helsinki; however my flight from Calgary to Frankfurt was delayed and I could not make the departure flight. The airline I was with was not able to get me to Copenhagen in time but re-routed me to Helsinki. I contacted Finnair and described my situation and that I was unable...

Date of travel: February 2019
More 
Europe Economy Copenhagen - Helsinki

Helpful?
Thank DirtyGlass
Helsinki, Finland
Level 6 Contributor
114 reviews
43 helpful votes
Reviewed yesterday
NEW

Possible the smallest planes, oldest airhostesses and no service. Do they ever smile. If there are any other options, do Not choose Finnair.

Date of travel: January 2019
International Economy Helsinki - Dubai
Helpful?
Thank suomi333
Rome, Italy
Level 6 Contributor
652 reviews
267 helpful votes
Reviewed yesterday
NEW
via mobile

My flight from Ivalo to Halsinki was delayed due to adverse weather conditions and we missed the connection to Paris. I would have expected a ground staff representative to stand at the arrival gate with our new boarding pass on the endorsed flight but ... hell no. Instead we were redirected to the transfer desk where a huge line of...

Date of travel: February 2019
More 
Europe Economy Helsinki - Rome

Helpful?
Thank Marco S
Vantaa, Finland
Level 6 Contributor
893 reviews
245 helpful votes
Reviewed yesterday
NEW

The flight before our flight was canceled and the passengers of the two flights were put to a bigger A321. Originally our flight was to be operated with an Embraer 190. I had purchased front row seats 1AC because Embraer has a configuration 2+2 and the first row has plenty of legroom. While printing our boarding passes at the airport...

Date of travel: January 2019
More 
Domestic Economy Oulu - Helsinki

Helpful?
Thank Mikael F
More ▾
Level 3 Contributor
7 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Seats on flight is comfortable with enough legroom, food onboard and choice of entertainment were average. There wasn't any midnight snacks for those needed a munch on long flight so bring your own munchies. Slow boarding process but onboard staff service wasn't too bad.

Date of travel: February 2019
International Economy Singapore - Helsinki
Helpful?
Thank Compass574699
Singapore, Singapore
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed 2 days ago
NEW

Name of staff: Pavel Pavlov @ Customer Service Hotline I am writing to you to express my appreciation for the excellent customer service which I had received from Pavel, polite and friendly service and also the extra miles Pavel went on to advise me on the query I had as well as assisting on the possibility to upgrade my travel...

Date of travel: February 2019
More 
International Economy Singapore - Helsinki

Helpful?
Thank HippoTokki
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I used Finnair to travel to Helsinki for a long weekend. Although the flight was fully booked, it did not feel cramped. The seats were comfortable and had enough legroom, and the outbound flight even had individual TV screens. The aircraft was clean and it was a smooth flight. As I travelled during half term, the ticket price was higher...

Date of travel: February 2019
More 
Europe Economy London - Helsinki

Helpful?
Thank Sejal T
Helsinki, Finland
Level 6 Contributor
105 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Finnar has always provided good service and mainly on time. In case of few delays in pass years they have always taken care of everything.

Date of travel: February 2019
Europe Economy London - Tallinn
Helpful?
Thank PeterAFI
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About Finnair
Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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