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Ethiopian Airlines


2 763 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia +251-116656666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2 763 Reviews from our TripAdvisor Community

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2 763 reviews from our community

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Showing 1 878: English reviews
2 reviews
Reviewed yesterday
NEW

Positive experience on board, with the company kindly providing presents to celebrate the inaugural flight further to Geneva. The only problem arising before departure. Dumb personnel at the check-in counter: asked twice (in french) to be placed besides the corridor, received verbal affirmative answer twice, and was instead placed elsewhere. Immediate complaining resulted in being "resettled" near the corridor for...

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International Economy Nosy Be - Milan

Helpful?
Thank riccardo b
London, United Kingdom
1 review
Reviewed yesterday
NEW
via mobile

Second return trip from London Cape Town return. Excellent airline (I have travelled on over thirty five) On all legs both trips departure and arrival on time aircraft clean very friendly and professional aircrew food tasty and well presented On scale 1-10 I rate Ethiopian 8 American 2 British 4 Ethiad 5 Singapore 9 Lufthansa 6 Swiss 7 Luggage allowance...

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International Economy London - Cape Town Central

Helpful?
Thank greentorqu
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

This was an amazing flight for me, very comfortable and friendly staff. Was not feeling too well but never struggled with the long journey. Seemed to have much bigger sitting space than regular flights ohhhh.

International Economy Mumbai - Addis Ababa
Helpful?
Thank Phillip B
Level 5 Contributor
73 reviews
13 helpful votes
Reviewed yesterday
NEW

Although this is not the first time I have flown Ethiopian Airlines, this is the first time in Business class. The seats are comfy, the entertainment system is really good with a wide variety to choose from, the staff at check-in and on board were friendly, considerate and helpful. The food was delicious and there was a good selection of...

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International Business Class Cape Town Central - Paris

Helpful?
Thank LTWells101
Harpenden, United Kingdom
Level 5 Contributor
91 reviews
59 helpful votes
Reviewed yesterday
NEW

Flew in June from London <-> Lilongwe, via Addis. Business Class ticket was approx £1,800 - vs. £850ish Economy. Outbound: - Flies from Heathrow T2, super quick check in and no other people in the fast track queue for evening flight out on a Saturday - Access to the united lounge, with decent food and a good selection of drinks...

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International Business Class London - Lilongwe

Helpful?
Thank Chris B
Paris, France
1 review
Reviewed 2 days ago
NEW

I spent 1:15 MN over the phone to change the booking of one of my employee via their call center, It was just a nightmare and I did not receive any email notifications for either the ticket or the amount debited on my credit card. I explained to the agent that i will not be the traveler , the traveler...

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International Economy Paris - Johannesburg

Helpful?
Thank GryphonSA
Dubai, United Arab Emirates
1 review
Reviewed 2 days ago
NEW

Hi, Please dont use this airline, they have no clue in terms of air travel. Travelled with them for the first time, waited in transit for six hours and still no luggage. It was not just me but more then 50 people. I was told by the Dubai airport staff this is normal with this airline. So if you think...

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International Economy Johannesburg - Dubai

Helpful?
Thank abdulshoaib
New Delhi, India
Level 2 Contributor
6 reviews
Reviewed 2 days ago
NEW

Average airlines with pretty average food and inflight entertainment. It was one of the old aeroplanes so lots of cabin noise,seats was not much comfortable and limited choice of food and beverages

Africa Economy Addis Ababa - Lome
Helpful?
Thank fauji29
1 review
Reviewed 2 days ago
NEW
via mobile

These people in working in airport should be departed. They does not know to handle customer queries. I am now helpless and sitting in airport.

International Economy Gaborone - New Delhi
Helpful?
Thank Murugesh V
Denver, Colorado
1 review
Reviewed 2 days ago
NEW
via mobile

PLEASE stay away from this airline. I have booked my ethicket from their website, I discovered they had ATRAP to milk you $ by not giving you the shortest layover in Addis. My ET504 has over 10hrs layover. But they had refused to give me free hotel. Their customer services was so bad that all they want was you to...

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International Economy Khartoum - Denver

Helpful?
Thank ammarg382
See travel tips for airlines
“i just advise pax to not use that airline”
GryphonSA, 23 Jun 2018 | Read review
“Maybe don't book with them”
W9171FFmichellec, 22 Jun 2018 | Read review
“Ask about your reward ponts its star aliance. Upgrade is also available”
oldp90, 21 Jun 2018 | Read review
“Make sure to do the check-in online to avoid a very long queue at the airport.”
holigass, 21 Jun 2018 | Read review
“You need to make sure at check in they don't change your pre booking seat arrangements”
302frankm, 20 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).
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