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Copa Airlines


9 354 reviews
Headquarters: PO Box 0816-06819, Panama City 06819 Panama 011 507 217-2672 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9 354 Reviews from our TripAdvisor Community

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9 354 reviews from our community

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Showing 2 313: English reviews
Atlanta, Georgia
Level 3 Contributor
18 reviews
1 helpful vote
Reviewed yesterday
NEW

Airline and staff were both good. Flight was on time and boarding process was smooth as well. It was a short flight.

Date of travel: December 2018
Central America Economy San Jose - Panama City
Helpful?
Thank Sheetal626
new york
Level 5 Contributor
70 reviews
69 helpful votes
Reviewed 2 days ago
NEW

This airline is incompetent and not worthy of being considered an international carrier of any distinction. They cancelled our flight and rescheduled it from 11:52 am to 3 am the next morning. No announcements, much less one in English. No leadership at the gates and uninformed employees incapapable of dealing with the rebooking of passengers. Instead, people were taken across...

Date of travel: February 2019
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Central America Business Class Santiago - Panama City

Helpful?
Thank theboneNewYork
1 review
Reviewed 2 days ago
NEW

I purchased a ticket with Copa through my credit card miles. I then decided to change my flight (still with Copa) so I could stay longer. I paid $300 for the change fee (fine)....I then get an email about 2 weeks later saying that Copa has changed my flight from the day that I requested to 5 days EARLIER. I...

Date of travel: February 2019
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International Economy Denver - Lima

Helpful?
1 Thank madelineanonymous
Level 6 Contributor
197 reviews
30 helpful votes
Reviewed 3 days ago
NEW

Good service, but the seats reclined not that much and for a 6 hrs flight you want to be able to sleep. The entertainment is so and so. Food was alright

Date of travel: February 2019
South America Business Class Guatemala City - Santiago
Helpful?
Thank Olga B
Toronto, Canada
Level 2 Contributor
8 reviews
6 helpful votes
Reviewed 3 days ago
NEW

It was nice to travel with a airline that appreciates your business. Friends was great. They did not penny pinch you. Not alot of leg room but what plane has a lot of leg room. Would fly with them again. Will tell all my friends about Copa

Date of travel: February 2019
International Economy Toronto - Panama City
Helpful?
1 Thank bobbie642
Washington
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

I was told on the phone, if I canceled my flight, I would be able to Reinstate my same ticket for not penalty, only a change in fare price. I called a few days later, and they stated that this was not the case, and were going to charge me $300. This airline is atrocious, and impossible to deal with.

Date of travel: February 2019
International Economy Washington DC - Cartagena
Helpful?
Thank Eah07
Santo Domingo, Dominican Republic
Level 6 Contributor
165 reviews
25 helpful votes
Reviewed 3 days ago
NEW

This was a quiet flight, with one of the better attention on a plane. All in time, clean areas, spaces available for suitcases or something you need to put on it. the personal is very kind and very good trained.

Date of travel: February 2019
International Economy Santo Domingo - Bogota
Helpful?
Thank JOSEODALISORTIZ
Level 6 Contributor
792 reviews
198 helpful votes
Reviewed 5 days ago
NEW

Never having flown with them I was a bit apprehensive, but with no need . A long flight on a 737 was made better by two free meals and reasonable legroom and free wine. Check in was prompt and efficient. Boarding was a nightmare, but remember they don't queue in Sth America, they form a scrum. Not the fault of...

Date of travel: February 2019
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Central America Economy Rio de Janeiro - Panama City

Helpful?
1 Thank rama1
London, United Kingdom
Level 6 Contributor
953 reviews
352 helpful votes
Reviewed 1 week ago
NEW
via mobile

Frankly I wasn’t so sure of what to expect but, a part for a very cold cabin and not blankets available it wasn’t too bad. Airline staff were smiley and friendly the food however (nevertheless the flight was less than 90 minutes) was rather...erm...not good to say the least. They do not offer champagne but Cava. It was ok for...

Date of travel: February 2019
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Central America Business Class San Jose - Panama City

Helpful?
Thank Travelaround59
Daytona Beach, FL
Level 6 Contributor
188 reviews
60 helpful votes
Reviewed 1 week ago

As an American who travels I have become use to our airlines charging you extra for everything. Copa is a budget priced airline which gives you meals and wine for Free. They treat you like a human, not cattle, yet there flights are full. Their planes are mostly 737's with TV screens in every seat allowing you to watch a...

Date of travel: February 2019
More 
International Economy St Martin / St Maarten - Orlando

Helpful?
3 Thank PackRatiam
See travel tips for airlines
“Don't fly them unless you have to.”
theboneNewYork, 19 Feb 2019 | Read review
“Don't purchase with this airline”
madelineanonymous, 19 Feb 2019 | Read review
“The headrest pillow can be folded around your head.”
PackRatiam, 14 Feb 2019 | Read review
“Spend extra and get a movie”
FellowTraveler286339, 6 Feb 2019 | Read review
“Bring your own food. Theirs is really awful.”
traveler95014, 5 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Copa Airlines
Panama flag carrier Copa Airlines (CM) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).

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