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China Southern Airlines

Headquarters: 278 Jichang Road, Guangzhou China 510405
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3.55,095 reviews
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About China Southern Airlines

Airline Alliance

SkyTeam
Headquarters: 278 Jichang Road, Guangzhou China 510405

Airline Summary

The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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Sunshine30294518614 wrote a review 18 Jul
1 contribution
Manila - Dubai
International
The delay is terrible! Both journey was delayed. Not recommended if you have connecting flights with different airlines!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Roving28917051679 wrote a review 18 Jul
1 contribution
Zhengzhou - Kuala Lumpur
Southeast Asia
Despite making my travel arrangements well in advance and ensuring all my documentation was in order, I was extremely disappointed to find that my flight was cancelled without any provided reason. The customer service was very rude and unprofessional towards us and did not provide a reasonable explanation regarding the cancellation. The China Southern Airlines hotline was also very difficult to contact, and most representatives did not speak English fluently. According to the terms, if a flight is canceled by China Southern Airlines, passengers are to be provided with meals and accommodation. Unfortunately, no such provisions were made for us.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Coastal26017677203 wrote a review 12 Jul
1 contribution
Frankfurt - Hanoi
International
So my flight was cancelled due to a change of schedules and the rebooking to the suggested "replacement flight" was cancelled due to the same reason? At this point it's just a whole joke because they've changed the flight times changed which was fine for me because it'd be still on the same day so basically it was more like a "delay", the flights stayed the same . Funny enough the flight was actually sold out and on that day i saw the information of the "replacement flight" online again and you could get tickets for that flight. Nice Move to make profit because my rebooking was not confirmed and i assume its because I booked that flight for way cheaper months eralier than they've now sold it on their website. Long Story Short, my friends have the exact same problem and requested to get another replacement flight which was denied. Don't fly with that airline if you don't want your flight to get cancelled last minute.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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0zatlarge wrote a review 03 Jul
Huddersfield, United Kingdom138 contributions
London - Melbourne
International
I was somewhat apprehensive & a little worried about our flight from Heathrow to Australia recently after reading many of the reviews on here. I've travelled extensively for both business and pleasure but this was my very first time on China Southern. Our decision to use them was based on a cheap fare & the travel dates available. We had no issues with check-in at any of the airports going out or coming back. There were some delays with security checks on arrival in Guangzhou but that was nothing to do with the airline. For the most part (turbulence excepted) all the flights were smooth & on time - in fact we were early arriving in both Melbourne & on return in to Heathrow. The food on board was acceptable - I'm not a fussy eater & was always able to find something to eat. Yes, as, people said, the drinks trolley only passed thru twice but I found if you wanted a drink at any other time, a push of the call button & the attendant was there. I'm 6 foot 1 & was very surprised to find in my economy seat I had the best part of 3" between my knee & the seat in front - i was also able to stretch out in the space under the seat in front. Not a lot perhaps, but enough to get some degree of comfort & even some sleep. In the entertainment I found some movies & TV shows I hadn't seen before as well - between that & my iPad I was ok although I did manage quite a few hours sleep. I must have just been lucky but the crews on all the flights I was on had a good grasp of English & we had no problem communicating at any time. On the return trip as we had an 8 hour lay over in Guangzhou airport - I paid a supplement for us both to use the China Southern Sky Pearl lounge (available to anyone) - well worth the money as we were able to have a shower, help ourselves to hot or cold buffet food & unlimited hot, cold & alcoholic drinks. We also had a couple of hours sleep in one of the free to use massage chairs available - our carry on bags were safe as you have access to locking baggage lockers. In all, for me personally, it turned out to be a good experience on China Southern Airlines - maybe I was just very lucky. I'm not sure but I guess I'll give them another try & see what happens. At the end of the day it was a return trip from UK to Australia for £515 - it was worth every penny.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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WorldwideWebster wrote a review 03 Jul
Brighton, United Kingdom135 contributions
London - Shanghai
International
I have been flying for decades. Gatwick check-in was the longest I have ever experienced. Stood in line for 75 minutes. The agent explained that their system is different from other airlines and they struggle to operate it. Nice surprise to be upgraded to Premium Economy on the outbound as the flight was completely full. Seat here was fine, food was average/OK. Inflight entertainment for Europeans was woeful. The 'pop' music channel had just one album - Michael Jackson's 'Thriller'! Transfer service as Guangzhou was well handled. The internal flight was much better with a quick hot meal service and a fairly new aircraft. Would not go out of my way to fly them again
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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the number of changes my flights have gone through
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Sunshine30294518614 wrote a tip 18 Jul
"Make sure to have long hour interval with your connecting flight with other airlines otherwise you'll end up running or missed the flight."
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0zatlarge wrote a tip 03 Jul
"Travelling to Brisbane go in May/June to get cheapest fare. Use the Sky Pearl lounge in Guangzhou even if it costs - its worth every penny"
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Discover20301086669 wrote a tip Jun 2024
"Just one tip!! Save your money and spend it on a better airline than China Southern. Don't fall for their cheap deals."
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Nicholas P wrote a tip Jun 2024
"If not for the extreme descent causing serious pain and illness days after flying I would give a 5 star rating, but that was dangerous"
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Discover20301086669 wrote a tip Jun 2024
"Only tip! Don't take this airline. Thank me later!!"
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