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Cape Air


200 reviews
Headquarters: 660 Barnstable Road, Hyannis, MA 02601 +1 800-227-3247 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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200 Reviews from our TripAdvisor Community

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200 reviews from our community

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Showing 197: English reviews
Denver, Colorado
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

We fly between Islands almost monthly and couldn't be happier with the service!! Extremely nice staff and very accommodating. You can purchase advance tickets for $109 each way, Good for use on any available flight to and from Puerto Rico and St. Croix. Small planes equal quick boarding and deboarding.

Caribbean Economy St. Croix - San Juan
Helpful?
Thank mickeyg561
Level 3 Contributor
18 reviews
Reviewed 3 days ago
NEW

Last February I had to travel to Saranac Lake for business. My flights were all messed up but it was not the fault of Cape Air. The planes are tiny of course but they are very safety conscious for that reason. It was a bit scary but fun at the same time. I felt like they really care about their...

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Domestic Economy Syracuse - Saranac Lake

Helpful?
Thank Corinne C
Canton, New York
Level 4 Contributor
35 reviews
20 helpful votes
Reviewed 1 week ago

Although Cape Air uses extremely small planes with less than luxurious seating, this flight was pleasant enough. All the employees were agreeable and professional, and we were fortunate to have a smooth flight. Flying with Cape Air felt like a bit of an adventure, but clearly for the employees and frequent passengers it was just routine. I enjoyed the experience.

Domestic Economy Ogdensburg - Boston
Helpful?
Thank 177ritag
Las Vegas, Nevada
Level 6 Contributor
211 reviews
115 helpful votes
Reviewed 1 week ago

The flight from Boston to Provincetown is just over a half hour but the service of the airport counter people, the ground crew and the pilot is first rate. Yes, the airline representatives ask how much you weigh but they have to with this type of flight. Everyone with Cape Air was friendly and relaxed. The flight was on time...

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Domestic Economy Boston - Provincetown

Helpful?
Thank K2Travels
Nassau, New Providence Island
Level 4 Contributor
43 reviews
6 helpful votes
Reviewed 2 weeks ago

The crew at cape air in stl is nice to me they treat me like a boss they like me so much that i would recommend so many people

Domestic Economy Saint Louis - Marion
Helpful?
Thank colecarey
1 review
Reviewed 2 weeks ago via mobile

Plane was delayed 6 hours because of mechanical problems rebooked then plane was overloaded. So I had to get off plane and decided to drive instead of waisting anymore time just sitting there and because I booked flight through jet blue and not cape air I received no refund

Domestic Economy Rutland - Boston
Helpful?
Thank Joseph T
2 reviews
Reviewed 2 weeks ago via mobile

I scheduled my flight back in March of 2018, flight going out was fine but I knew something was funny when my ticket didn’t tell me the take off time for my flight back home. Here I am in Chicago, stuck and the woman behind the counter tells me that the next flight is two days away to go back...

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Domestic Economy Chicago - Decatur

Helpful?
Thank Ebbers86
Martha's Vineyard, Massachusetts
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Cape Air is a long-established commuter airline offering service from Boston to Cape Code and the Islands of Martha’s Vineyard and Nantucket. Their planes are 9 passenger Cessnas, very basic aircraft. (An upgraded fleet is in the offing.) As Vineyard residents we have flown Cape Air to/from Boston many times over the years. By definition these are “white knuckle” flights...

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Domestic Economy Martha's Vineyard - Boston

Helpful?
Thank DMWest
Naples, Florida
2 reviews
Reviewed 4 weeks ago

I had an expensive experience with Cape Air. In early June I booked roundtrip Boston--Martha's Vineyard flights for my wife and myself for mid-September. So, this was a 3 1/2 month advance booking. I was charged $1,195.98! The evening before the trip as I was getting things together it struck me that the fare was unreasonably out of line. So,...

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Domestic Economy Boston - Martha's Vineyard

Helpful?
Thank Adrian B
Level 3 Contributor
18 reviews
5 helpful votes
Reviewed 4 weeks ago via mobile

Small make that tiny plane and it was fantastic pilot was a pro the view incredible smooth flight to St. Louis

Domestic Economy Waynesville - Rochester
Helpful?
Thank Richard L
See travel tips for airlines
“Don't put an expensive lock on your luggage because they will most likely cut it. Don't bring a big bag if you can help it.”
corinnec628, 11 Nov 2018 | Read review
“This was a very small plane, but comfortable enough. There are no overhead compartments and not much room under the seats.”
Circe829, 27 Sep 2018 | Read review
“buyer beware, cancellations and bumping and poor communication”
378cindye, 19 Sep 2018 | Read review
“This is a small plane, twin engine plane, seating 8 passengers.”
carollm333, 18 Sep 2018 | Read review
“Avoid this size plane”
tr0tf, 25 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Cape Air
Massachusetts-based Cape Air (9K) operates regional flights in the Northeastern United States, Midwest, Montana, the Caribbean and Micronesia. The airline's hubs include Barnstable Municipal Airport (HYA), Luis Muñoz Marín International Airport (SJU), Boston Logan International Airport (BOS), Lambert-St. Louis International Airport (STL), Billings Logan International Airport (BIL) and Nantucket Memorial Airport (ACK). Flights between Nantucket and Barnstable Airports operate under the Nantucket Airlines brand. Flights in Micronesia, where the airline has a hub at Antonio B. Won Pat International Airport (GUM), operate under the United Express Brand. The airline has 89 planes and flies to a total of 36 destinations.

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