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British Airways


19 958 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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19 958 Reviews from our TripAdvisor Community

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19 958 reviews from our community

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Showing 16 322: English reviews
New Hampshire
Level 2 Contributor
9 reviews
5 helpful votes
Reviewed yesterday
NEW

We usually fly BA on this route 1-2 times a year and in First. Very nice. In December 2016 we felt like a get a way and I found great fares in Premium Economy and it looks great online so we tried it. We were on the 9:30pm flight. The seats are roomy enough and the configuration is 2-4-2 with...

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International Premium Economy Boston - London

Helpful?
Thank twobrits
Stafford, United Kingdom
Level 4 Contributor
30 reviews
19 helpful votes
Reviewed yesterday
NEW

Having never flown BA ever before I have to say I was very excited to finally use them on a long haul flight, I'd always imagined that being our national carrier and being so universally well known the journey would carry a romantic sense to it. How wrong was I. We flew to Tobago with a one hour stop off...

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International Economy London - Tobago

Helpful?
Thank joey l
Maroussi, Greece
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed yesterday
NEW

Business class seats were very old, the foot rest was broken and next to me was a heavy person and each time he moved I was shaken also (top deck on a 747). If the flight was not 10 hours then I would prefer not to eat at all. The staff. were trying but the quality of every thing else...

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International Business Class London - Johannesburg

Helpful?
Thank Kostas K
Lisbon, Portugal
Level 6 Contributor
465 reviews
131 helpful votes
Reviewed yesterday
NEW

Boarding was quick, cabin crew was nice, the seats confortable and a bit spacious, the announcements and the new safety video were nice. The only down side is that BA is trying to compete with easyjet and ryanair, and for this reason they are now charging money for the food during the flight. When one pays more than 300GBP for...

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Europe Economy Lisbon - London

Helpful?
Thank rmcc83
Greater London, United Kingdom
Level 1 Contributor
2 reviews
Reviewed yesterday
NEW

Overall it was a pretty good flight & the one thing about travelling with BA is that you feel safe in so much as you have confidence in the pilots, the plane & the maintainance of it. Since BA moved on a lot of their old cabin crew & recruited younger staff they have vastly improved the attitude & friendliness...

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International First Class Sydney - London

Helpful?
Thank alanacarter
Madrid Spain
Level 6 Contributor
338 reviews
66 helpful votes
Reviewed yesterday
NEW

We used the lounge at LHR and found it dirty with tables full of used crockery and glasses. Eventually the staff cleared the table but never wiped it down. The plane was also dirty I had to ask the flight attendant for some wet cloths to clean the arms of the seat and TV control. They were black when i...

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International Business Class London - Montreal

Helpful?
Thank Kenshare
Liphook, United Kingdom
Level 6 Contributor
187 reviews
61 helpful votes
Reviewed yesterday
NEW
via mobile

After enjoying a break in Malaysia, we came home on the BA12. We checked in on line, so only needed to drop our bags off. This was done swiftly at one of the dedicated desks at Changi Airport. Staff were friendly and knowledgeable. The equipment used was an Airbus A380, and we were seated on the upper deck. Boarding was...

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International Business Class Singapore - London

Helpful?
Thank Paleflier
Kuwait City, Kuwait
Level 6 Contributor
405 reviews
133 helpful votes
Reviewed yesterday
NEW

The best flight to go direct to London and coming back to Kuwait. Always my choice to go to UK. Early morning flight & evening flight to back home, Always on time no delays and it's available all the days of the week!

International Premium Economy London - Kuwait City
Helpful?
Thank JenanJamal
Bristol, New Hampshire
Level 5 Contributor
55 reviews
7 helpful votes
Reviewed yesterday
NEW

I wanted to upgrade my economy ticket to Business Class, and the process was literally PAINFUL. The person on the phone was quoting me outrageous prices that weren't even listed online or on the app, and telling me I NEEDED to book NOW. After many deep breaths, I simply told the agent no thank you and hung up on them....

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International Business Class Boston - London

Helpful?
1 Thank Erica W
Guayaquil, Ecuador
Level 3 Contributor
22 reviews
2 helpful votes
Reviewed yesterday
NEW

To fly twelve ours right after another long flight can be a bit overwhelming and I felt already tired when boarding my flight to London, but then I was wrong. The seats were quite comfortable (in the Economy class), and the attendants were friendly and eager to help. There were several movies and shows to choose from and watch during...

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International Economy Miami - London

Helpful?
Thank LuisBermudes
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See travel tips for airlines
“Read my review. It says it all.”
twobrits, 22 Oct 2017 | Read review
“Try not to pay for a premium cabin if you can avoid it”
NickDaviesYork, 22 Oct 2017 | Read review
“Only use BA for Club or First!”
Tony01UK, 22 Oct 2017 | Read review
“Try First Class or Premium Economy, but don't expect much”
billmV8522IC, 21 Oct 2017 | Read review
“Not interested in flying on a bus-avoid British Airlines at all costs!”
ParallelParkerr, 20 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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