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British Airways

Headquarters: PO Box 365, Harmondsworth England UB7 0GB

Overview

3.53.5 of 5 bubbles61,199 reviews
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.0 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About British Airways
Airline Alliance
oneworld

Airline Summary

British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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61199Reviews
11531Photos
100Tips
3.5
61,199
Excellent
15,272
Very good
15,654
Average
11,343
Poor
7,189
Terrible
11,747

Popular mentions


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Maxim H
1 contribution
1.0 of 5 bubbles
Avoid at all cost
London - Las VegasInternational
AVOID AT ALL COST Their digital infrastructure is from the 80s, NOTHING WORKS ON THEIR dog—it APP Want check in? NO Want to scan you passport? NO Want to provide your details manually? NOT AN OPTION
Date of travel: January 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 14 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Hakan Mehmet
15 contributions
1.0 of 5 bubbles
Totally Negative
London - LarnacaEurope
2 of our luggages didn’t arrive including others, total of 55 suitcases not arriving. 2 days later received a call from Larnaca Airport to say luggage arrived but will not deliver to door service as I was in the North and would only deliver to border crossing. I paid £80 in taxi fares to and from border crossing. BA refused to compensate for taxi fares then ignored my claim for appx £26 spent on basics needed due to toiletries in delayed luggage. Absolutely shocking from British Airways and disgusting too
Date of travel: December 2024
Written 14 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

66secret
Luton, United Kingdom
93 contributions
1.0 of 5 bubbles
Avoid Avoid
London - BridgetownInternational
First time flying with this airline never again!Seats were absolutely disgusting not cleaned properly the staff were appalled when I went to reline my chair and took pictures for the ground crew. I took pictures myself as evidence. Even my fiance seat was dirty and the surrounding area. He asked for it to be cleaned before take-off. The food was ok if you like dried out salmon My fiance didn't like his food so the staff gave him some nuts even though there had been an announcement not to eat any! Have been first class on other companies that has been amazing Also my free WiFi wasn't working so I was told to purchase it and i will be refunded. I put a claim on both . I had a reply back firstly saying no evidence even though I sent pictures. Then I had another one saying they would offer me £50 !! An insult .now they have written again saying no evidence 🙄 Make your mind up and i have not had my refund for my WiFi Avoid at all cost
Date of travel: August 2024
4.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
2.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written 14 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

AnneFrank75
Windsor, United Kingdom
218 contributions
3.0 of 5 bubbles
Mixed
London - Cape Town CentralInternational
BA Dec24 Jan 25 British Airways Fly out to Cape Town 9th December 2024 - Cruise then - Return from Singapore 12th January 2025 Both in Club class Flights were on time, seats comfortable but a struggle to know how to work all the different features of the seat etc. Lounges fine. The stewardesses were poor/perfunctory on both flights – provided everything but without a smile and no chat or suggestions for anything – and on both flights the attendants on the other side of the plane were helpful and chatty. Service is an important part of the experience on flights especially in Business. Biggest issue though was a lost bag on the direct flight to Cape Town. We had two bags almost identical checked in at the same time, both marked priority. One arrived the other didn’t; lots of consternation as we were cruising. We received very terse emails to advise what was happening. Unable to speak to anyone despite trying. The bags would have missed our cruise departure if the cruise company hadn’t gone to the airport to collect all the bags for us and other pax in the same situation.
Date of travel: December 2024
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
2.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written 14 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Aseem T
2 contributions
1.0 of 5 bubbles
Horrendous refund policy
Buenos Aires - Rio de JaneiroSouth America
Booked a flight and then requested to cancel within 3 days of booking (and over 3 weeks before the flight was scheduled to depart) - they then said that it was outside their 48h cooldown period and I'd only get less than 10% (!!) of my money back. There were so many fees attached to the refund that it's basically pointless. There was also no option to get a refundable ticket either. Customer service was also extremely difficult to get a hold of and you're not even able to cancel gracefully through the manage booking page.
Date of travel: January 2025
Written 14 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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66secret
Luton, United Kingdom
93 contributions
1.0 of 5 bubbles
Don't fly business class
Read full review

Sightsee16912109249
1 contribution
1.0 of 5 bubbles
If you are flying BA Premium Economy and the aircraft is a Boeing 777-300, if you can't get an aisle seat, find an alternative airline.
Read full review

Janet H
Lincolnshire, United Kingdom
52 contributions
1.0 of 5 bubbles
Do not book direct with this airline, use a travel agent then you might wait less than four months should you require a refund.
Read full review

M S
2 contributions
1.0 of 5 bubbles
Do not pay for better seats as I paid for the front of economy and was sat in a seat with a giant bar where my legroom was supposed to be.
Read full review

Deano271264
Dundee, United Kingdom
29 contributions
1.0 of 5 bubbles
Do not expect any help whatsoever from BA if anything goes wrong your end but if they do it they have plenty excuses
Read full review

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