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British Airways


38 140 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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38 140 Reviews from our TripAdvisor Community

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38 140 reviews from our community

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Showing 32 151: English reviews
London, United Kingdom
Level 3 Contributor
19 reviews
17 helpful votes
Reviewed today
NEW

Our flight was delayed just over an hour which meant we missed our connecting flight from Johannesburg to Port Elizabeth (there was no direct flight). By the time we arrived for our connecting flight we didn’t have to do anything as British Airways had already booked us on the next available flight. Their service was great and stress free. The...

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International Economy London - Port Elizabeth

Helpful?
Thank jacqui b
State of Bremen, Germany
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed today
NEW
via mobile

I was flying for the first time to the states and I really got a nice first impression. The food was decent and we got a lot along the journey (around 9 hours), as well as drinks. Nevertheless I think that the film and series archive is a bit restricted and there are not many nor very recent to watch...

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International Economy London - Denver

Helpful?
Thank Moarilin
london
Level 5 Contributor
76 reviews
40 helpful votes
Reviewed today
NEW

This was the worst flight ever! The cabin crew looked very dishevelled and their behaviour was very unprofessional at times. Not what you would expect from BA at all. We decided to buy snacks on board knowing that they would be supplied by M&S and of good quality. We were not seated too far fromthe front of the aircraft yet...

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Europe Economy Larnaca - London

Helpful?
Thank laydeelainelondon
London
Level 6 Contributor
148 reviews
87 helpful votes
Reviewed today
NEW

The flight home was very comfortable , long but smooth with no turbulence . The crew were excellent , the food passable and the film entertainment very good. However when we reached English airspace we were faced with over half hour circling Heathrow which , after an 11 hour flight , was unacceptable and very annoying.

International Economy Cape Town Central - London
Helpful?
Thank JES1London
Hythe, United Kingdom
Level 2 Contributor
7 reviews
Reviewed today
NEW

Club class includes lounge access? Well, yes, its supposed to but, with NO WARNING,BA doesn't pay for their business class passengers to access the Lanzarote T1 lounge. Is this fraudulent? I expect there's a loophole some where in the small print. If you allow BA to allocate your seat in 'Club' without paying extra then they put you in the...

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Europe Business Class Lanzarote - London

Helpful?
Thank Peter S
Maroochydore, Australia
Level 4 Contributor
29 reviews
7 helpful votes
Reviewed today
NEW
via mobile

Freezing. Haven't flown with BA for years and until now have flown annually to UK with Cathay pacific, Singapore airlines and Qatar airways. Every one of those airlines was streets ahead of BA. I am one of those few people who enjoy airline food, I was very disappointed. For my breakfast, full English, it wasn't until I'd almost finished eating...

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International Economy Brisbane - Singapore

Helpful?
Thank 233sheilad
Level 5 Contributor
59 reviews
12 helpful votes
Reviewed today
NEW

Boarding was efficient and flight left and arrived on time. Comfortable and adequate leg room. Fond memories of food and drink but now use to none being provided! Staff were polite and overall a good experience.

Europe Economy London - Seville
Helpful?
Thank Nigel L
Europe
Level 4 Contributor
39 reviews
33 helpful votes
Reviewed today
NEW

I travelled in premium economy on the flight to Miami and business on the return. The service in flight was excellent and the food was good. I was somewhat disappointed with the choice of in-flight entertainment in premium economy but in business it was superior. The 747 flight to Miami was rather an old aircraft but the return in the...

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International Premium Economy Canton of Geneva - Miami

Helpful?
Thank Full house L
Level 2 Contributor
5 reviews
Reviewed today
NEW

I was happy with the flight for the fact that it took off, and landed on time. Food and drinks were ok, and inflight entertainment was available. However, the seating on this flight made for the most uncomfortable flight experience I have ever had internationally. I am not tall - 5'4'', and my knees were almost touching the seat in...

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International Economy Nashville - London

Helpful?
Thank Jessica M
Toronto, Canada
Level 5 Contributor
57 reviews
26 helpful votes
Reviewed today
NEW

I've been flying BA since one of my very first overseas trips from Johannesburg via Nairobi to London nearly 40 years ago and it's been a little up and down over the years but this may be the final break-up BA, and I can't say I will be sorry. In the last year I've flown Lufthansa, Air Canada, SAA, KLM...

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International Business Class London - Toronto

Helpful?
Thank WorldtravelerZAR
See travel tips for airlines
“Buy food at the airport for a better choice.”
laydeelainelondon, 20 Nov 2018 | Read review
“Choose your seat don’t have it picked for you . It will cost you but it is worth it.”
JES1London, 20 Nov 2018 | Read review
“On a long haul flight I would recommend and not much extra cost for an older person premium economy.”
FullhouseL, 20 Nov 2018 | Read review
“Upgrade to extra leg room if taller”
jmill31322018, 20 Nov 2018 | Read review
“Avoid BA if you have a choice of airline!”
WorldtravelerZAR, 20 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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