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British Airways


28 364 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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28 364 Reviews from our TripAdvisor Community

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28 364 reviews from our community

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Showing 23 560: English reviews
The Hague, The Netherlands
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed today
NEW

On international flights, the entertainment screens are very important to kill time. Especially when you travel with children. On this fligh they hardly worked. As expected the flight crew did everything trying to fix it but this was not possible for all the screens. This caused stress with the personnel and the passengers. One of the stewardesses said: don’t you...

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International Economy Miami - London

Helpful?
Thank Marruk09
London, United Kingdom
Level 6 Contributor
589 reviews
278 helpful votes
Reviewed yesterday
NEW

Their relatively new idea of boarding by group reference works well. The aircraft was an Airbus 320 newly refurbished and my seat in row 13 (emergency exit) was very comfortable and with extra leg room. The aircraft was full but all passengers soon boarded such that the Captain was permitted to take-off ahead of schedule. Cabin crew were friendly and...

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Domestic Economy Edinburgh - London

Helpful?
Thank Brian M
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Basingstoke, United Kingdom
Level 4 Contributor
28 reviews
7 helpful votes
Reviewed yesterday
NEW

Dreadful, I fly long haul a lot, I flew out to Johannesburg BA premium, the plane was fairly new, sparkling wine on arrival, food edible, staff attentive but on return it was the worst plane ever, old, dirty, my seat back had previous plastic cups in it someone’s flight socks and toothbrush, no sparkling wine on arrival just orange juice,...

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International Premium Economy Johannesburg - London

Helpful?
Thank debbie1502015
Weymouth
Level 6 Contributor
356 reviews
137 helpful votes
Reviewed yesterday
NEW

This flight was absolutely fine, it was as comfortable as could possibly be expected. The aircrew were very helpful- and the choice of entertainment quite big. Although I have to say the screen with very small compared to most international airlines. I had ordered vegetarian food and was very pleased with the quality

International Economy London - Bengaluru
Helpful?
Thank Gerard O
Zurich, Switzerland
Level 6 Contributor
265 reviews
44 helpful votes
Reviewed yesterday
NEW
via mobile

Flight from Zurich to London was cancelled at the last moment- so I had to go via Oslo to Reykjavik.

Europe Economy Zurich - London
Helpful?
Thank Denis L
Level 2 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Was my first time flying with British Airways and have to say I was not very impressed with the aeroplane or the service. The 777-200 was falling to bits, Cheap old nasty video screens my headphone jack was temperamental having to wiggle it's about to get the correct sound, my headrest would not stay up, bathrooms were old and dirty,...

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International Economy London - Bangkok

Helpful?
Thank P M
San Francisco, California
2 reviews
1 helpful vote
Reviewed yesterday
NEW

Confusion as to what gate to go to, long wait to board when we did at last find the gate. ALL REFRESHMENTS had to be paid for, even plain water. In the old days they served a hot sandwich on that flight.

Domestic Economy London - Manchester
Helpful?
Thank like2bikeSFO
Vancouver, Canada
Level 5 Contributor
53 reviews
148 helpful votes
Reviewed yesterday
NEW
via mobile

The flight was ok but we were basically screwed before we took off. We purchased months in advance and paid a significant premium to book exit row seats. Less than two weeks ahead we received an email that they had cancelled our seat assignments due to a change of plane - from an A320 to an A320! The seat pitch...

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Europe Economy Las Palmas de Gran Canaria - London

Helpful?
Thank ChrisVancouver
Isle of Man, United Kingdom
Level 6 Contributor
106 reviews
96 helpful votes
Reviewed yesterday
NEW

The main reason we flew in Club Europe was the smaller cabin with personal service. The crew were excellent providing constant attention for drinks etc. However where BA falls down is the legroom, it is exactly the same as economy although the centre seat is blocked off meaning you can swivel sideways for more comfort. We used to adore BA...

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International Business Class Herat - Budapest

Helpful?
Thank gollane
Level 6 Contributor
152 reviews
59 helpful votes
Reviewed yesterday
NEW
via mobile

To me, BA is deemed as acfull service carrier, used mainly for international routes. I've used BA only once intra-Europe because it was from an international connection to Lisbon via Heathrow (2010). Instead of using the other budget carriers, this trip to Crete on BA was made because the pricing was right, and we had generous luggage allowance. Unfortunately a...

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Europe Economy London - Heraklion

Helpful?
Thank Dalip C
See travel tips for airlines
“Gone downhill”
debbie1502015, 20 May 2018 | Read review
“Go club for better service and included food, but book well ahead”
gollane, 20 May 2018 | Read review
“DO NOT pay for World traveller plus its just not worth the money”
Irishdivil1960, 20 May 2018 | Read review
“With business class on the A380, try to find a window seat. At least it has a personal storage bin right under the window.”
MY_IZZY, 20 May 2018 | Read review
“Ask for a working headphone jack.”
Northern_Ibis, 20 May 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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