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Avianca


14 364 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia 011 57 1 800 0953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14 364 Reviews from our TripAdvisor Community

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14 364 reviews from our community

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Showing 2 398: English reviews
Singapore, Singapore
Level 6 Contributor
175 reviews
41 helpful votes
Reviewed today
NEW

Pretty average airlines, service as alright. However, biggest issue was our connecting flight was missed due to major delays at Laz Paz. Lackadaisical customer service, and poor communications around the delays. We had to stay whole night at the airport and missed connecting flight. Seats are pretty cramped as well, and cabin crew service is average. They provided a voucher...

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International Economy La Paz - Los Angeles

Helpful?
Thank TheFilmyCouple
London, United Kingdom
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW
via mobile

I traveled to Bogota from London in avianca airlines, flight left London on time, service was great the staff were very friendly and the entertainment system was excellent too, the only thing is the food is not that great, but I highly recommend.

International Economy London - Bogota
Helpful?
Thank ciruelita_12
1 review
Reviewed yesterday
NEW
via mobile

Avianca is consientent at two things, being late and not giving a thought about it. This extends far beyond their actual flights, which are generally delayed and well known for it. The reason for this is apparently due to strikes from over worked staff, so it is good to know from the outset that they treat their staff as badly...

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International Business Class London - Bogota

Helpful?
Thank S S
Goshen, Indiana
Level 2 Contributor
9 reviews
Reviewed 2 days ago
NEW

When one of my passengers fell and broke her ankle in the Amazon region of Peru, AVIANCA personnel were wonderful in helping her with wheelchair accessibility and bordering and unloading the plane. I was very impressed with the staff's professionalism from beginning to end.

Domestic Economy Puerto Maldonado - Lima
Helpful?
Thank edeanr
Ottawa, Canada
Level 4 Contributor
30 reviews
5 helpful votes
Reviewed 2 days ago
NEW

We plan accessible destinations for handicapped travel. Excellent service and help by Avianca including making connections.

South America Economy Bogota - Guayaquil
Helpful?
Thank Tourisk1
Valencia, Spain
Level 4 Contributor
35 reviews
16 helpful votes
Reviewed 2 days ago
NEW

The company is ok but not special, in general friendly staff, a lot more friendly then Iberia!! Service for food and drinks could be a lot better!

International Economy Valencia - Bogota
Helpful?
Thank pasodoble2017
Otavalo, Ecuador
Level 3 Contributor
15 reviews
7 helpful votes
Reviewed 2 days ago
NEW

This was my first long haul flight with Avianca. I wasn't able to purchase any additional leg room on the flight but because the windows were programmed for mostly dark cruising--even thought half of the flight was in daylight (leave Bogota 2100 arrive Barcelona 1545)--I was able get my desired shut eye. Decent food and very nice staff.

International Economy Bogota - Barcelona
Helpful?
Thank Randy S
Level 4 Contributor
28 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Avianca is a world-class airline. I've used the before, usually for the short Panama-Bogota flight. This time around, I flew from Panama to San Jose, CR, which is a short 1-hour flight. Avianca's staff was very friendly, starting with the check-in counter, all the way through to the flight attendant. I was particularly impressed with the flight attendant: When they...

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Central America Economy Panama City - San Jose

Helpful?
Thank danyy_Pty
Level 3 Contributor
16 reviews
6 helpful votes
Reviewed 2 days ago
NEW

I had no idea what was happening when they brought around free food and drinks, as well as having films on the flight. Customer service was really good and plane was really clean and nice.

South America Economy Guatemala City - Bogota
Helpful?
Thank charlotte g
Quito, Ecuador
Level 5 Contributor
78 reviews
22 helpful votes
Reviewed 2 days ago
NEW

Hi, I recently traveled with Avianca from Quito to Asuncion. At the airport, I did not realize that my bag was broken. As soon as I started unpacking I saw that the bag had very clear signs of having been dropped from a very high altitud and with great force. I went straight to the Avianca office in Asuncion, but,...

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South America Business Class Quito - Asuncion

Helpful?
Thank Gracieladsaenz
See travel tips for airlines
“I would fly AVIANCA any time I have a choice of airlines. Professional all the way.”
edeanr, 15 Nov 2018 | Read review
“Bad customer service”
Gracieladsaenz, 15 Nov 2018 | Read review
“Can,t think of one”
PeteRobbo8502, 14 Nov 2018 | Read review
“Make sure you speak Spanish, especially for your airport experience. Avianca staff are helpful though”
TirsoT, 14 Nov 2018 | Read review
“Have your documents handy”
Melba925, 13 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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