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Asiana Airlines

Headquarters: No 47 Osae-Dong, Gangseo-gu, Seoul South Korea 157-713
Overview
4.03,717 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Asiana Airlines

Airline Alliance

Star Alliance
Headquarters: No 47 Osae-Dong, Gangseo-gu, Seoul South Korea 157-713

Airline Summary

As one of two major airlines in South Korea, Asiana Airlines (IATA: OZ; ICAO: AAR) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.
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3717Reviews
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Romeo L wrote a review Jun 2024
Los Angeles, California1 contribution
Los Angeles - Seoul
International
I was on this flight on June 17, 2024. It was scheduled to take off at midnight, but was delayed to 2:30 Am due to a flat tire. The experience was good, and the staff was friendly.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Companion791793 wrote a review Jun 2024
2 contributions
New York City - Seoul
International
My family of 3 adults had a great experience flying Asiana Airlines, round trip from JFK to Seoul. We did pay a bit extra for the extra legroom in Economy class and it was worth it. A 15 hour flight is always going to be tough, but the professionalism of the staff and attention to detail made it so much easier. The food was amazing from the variety to the coffee/tea service afterwards. On the flight back we were served two full meals, a pizza snack, and multiple opportunities for juice and water. What really impressed me as someone who works in a service position was how hard the staff worked through the whole flight with turbulence, multiple meals and clean up, as well as a poor child who became ill and threw up. All of the flight attendants jumped into action to clean up the situation quickly and with little embarrassment for the child and mother. I don't think many even realized what had happened. They were polite, kind, and hardworking. I would definitely fly Asiana again!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Z U wrote a review Jun 2024
1 contribution
Hong Kong - Seoul
North Asia
Had a wonderful experience on a ~3 hours flight from HK to Seoul. The plane was very old; no wifi, and it had one of those seat-back screens with terrible picture quality and a remote that pulls out from the armrest that I thought had been left in the 2010s. But this was not a problem for me, and aside from those things, I wouldn’t have guessed the plane’s age. The plane was in great shape, and the seats were very comfortable. The pillow and blanket provided were much nicer than any US airline, so I fell asleep almost instantly. The provided meal shocked me, and is the reason why I’m writing this review. Firstly, to get a meal on such a short flight is in itself a rarity nowadays, but this meal was delicious and plentiful! I had bibimbap, a pretty big portion, and it came with fruit, soup, and coffee. A friend got the other option, a chicken dish, which came with a whole mousse cake-type thing (also delicious). All was served in actual dishes and eaten with metal utensils (a foreign concept to me). It was far and away the best airline food I’ve ever had; felt like a very premium experience.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Compass48973811066 wrote a review Jun 2024
1 contribution
Hong Kong - Seoul
North Asia
Tight seat, old equipment, recent delay, rude service, and even I have online checked in, they changed my seat at the gate not giving any reasons. They claimed to be the best airline, but from my experience, some cheaper airlines are even better.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ben W wrote a review Jun 2024
New Zealand5 contributions
Seoul - Los Angeles
International
Flew from Seoul to Lax in business class. Customer service was mediocre for business class. What was disappointing was that the korean staff treats different nationalities differently, regardless how polite you are. The customer service are good for Koreans or white people. If you are other nationalities or have darker skin tone, the customer service will be mediocre at best. Korea no longer feels welcoming and respectful like before. If you can understand korean, you will hear racist jokes often. What a shame!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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1 Helpful vote
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Breakfast 2nd plate
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Hot Meal Nagoya NGO to Incheon ICN
1 Helpful vote
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從未搭一班航班delay四個鐘係沒有原因, 只是要你再等, 但航空公司會 擅自改動航班資料說本班機是準時起飛,勸各位千萬不要乖答這間航空公司
1 Helpful vote
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Su G wrote a tip Jun 2024
"Used Turkish airline lounges as Korean-Asiana airline lounge was not open at JFK. It can get very crowded even in the morning."
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Reed A wrote a tip May 2024
"Pro Tio: don’t fly with this airline. They are deceitful, rude, and have extremely poor customer service."
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Traveler11512547113 wrote a tip May 2024
"Theres no tips, the airline just hit us with this unexpected plan. Get all your money back. Dont waste your for nothing:)"
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F R wrote a tip Apr 2024
"You will be checking luggage. They make you pay. "
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Fresh M wrote a tip Apr 2024
"Avoid this airline as much as possible. "
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