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American Airlines


34 548 Reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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34 548 Reviews from our TripAdvisor Community

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34 548 reviews from our community

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Showing 28 150: English reviews
Santa Clara, California
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

very good seats and comfort out of rome to philadelphia excellent service by staff great entertainment choices, although British Air was by far better with their equipment and software grateful for how good the service was at philadelphia as we returned into the U.S.A. Good staff philadelphia to SFO was clearly a commuter run, no amenities what so ever good...

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International Economy Rome - San Francisco

Helpful?
Thank adc95051
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I have utilized American Airlines for my last 3 business trips, the staff in Des Moines, Sacramento, Hartford and Oklahoma City were all excellent, every flight was a good experience. Thanks for the great service and safe flight. Loved the rocking chairs in North Carolina!! Robin Iowa

Domestic Economy Des Moines - Sacramento
Helpful?
Thank bmxmom2018
Level 5 Contributor
45 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

I always trust American; maybe because of the name. This trip was fine and the plane was full. I sat on the aisle seat and enjoyed the trip. The flight attendant were very helpful. Nowadays, for a soft drink and a small pack of salty mini pretzels (thank you for offering something), it seems like a lot of work for...

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Domestic Business Class Miami - Phoenix

Helpful?
Thank Luis Manuel R
Belize City, Belize
Level 4 Contributor
42 reviews
13 helpful votes
Reviewed yesterday
NEW

This airline is reliable. The flight was reliable and the connecting flights were as well. The services from the grounds crew was also good. I trust that American Airline will continue to provide a high quality service.

International Economy Belize City - Louisville
Helpful?
Thank chamor2547
Ellicott City, Maryland
Level 5 Contributor
76 reviews
32 helpful votes
Reviewed yesterday
NEW

After boarding an almost full flight, the plane backed over something leaving the gate and popped a tire. This led to a 3 hour delay; however, the CLT gate crew did a great job by getting us off of the plane quickly, keeping us informed of the progress every 15 minutes, and providing us with sandwiches, snacks, and soft drinks...

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Caribbean Economy Charlotte - Puerto Plata

Helpful?
Thank Nurps
Level 2 Contributor
7 reviews
10 helpful votes
Reviewed yesterday
NEW

I would highly recommend getting global entry as the lines going through customs are long. You really need to plan your connection well and to leave enough time to get through customs. I do not like the airplane food...usually not great selections or they tend to be over cooked since they sit in a warming bin for hours. Bring a...

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Caribbean Economy Los Angeles - Antigua

Helpful?
Thank Ken M
Greenville, Michigan
Level 3 Contributor
15 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

We flew to D.C from Orlando and was heading from D.C to GRR but our flight was canceled and was told no flights were going to Grr. Tney had a flight heading to Detroit a few hours later. Frustrated traveling with little kids and so tired I figured better take the flight available. The attendant then says sorry that flight...

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Domestic Economy Washington DC - Chicago

Helpful?
Thank raeannwireman
Level 5 Contributor
43 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I flew AA on business recently and had a wonderful experience. The flight crew working the cabin were genuinely friendly, the captain kept us updated on our flight progress (which I really like), and the staff at the check in desk were helpful. All around great experience with American!

Domestic Economy Indianapolis - Dallas
Helpful?
Thank Angel J
Wisconsin Dells, Wisconsin
Level 5 Contributor
86 reviews
35 helpful votes
Reviewed yesterday
NEW

No problems, no delays, very quick boarding. Flight crew was very helpful and friendly. We ended up having to check our carry-ons before boarding because of limited overhead space on our flight (at no extra cost). No long wait for our luggage afterward either. Will definitely fly American on our future flights.

Domestic Economy Madison - Pensacola
Helpful?
Thank snowdancer
Indianapolis, Indiana
2 reviews
Reviewed yesterday
NEW

I am not a traveler. After this, may not be one for long. Stewardess were very good and competent. The food was ok. I should have taken more than one sleeping pill.

International Economy Indianapolis - Dublin
Helpful?
Thank stanshari
See travel tips for airlines
“direct flights strongly recommended”
adc95051, 19 Apr 2018 | Read review
“precheck services very reliable”
chamor2547, 19 Apr 2018 | Read review
“only buy one priority boarding and bring along your partner....I know...sneaky”
kenmW953PM, 19 Apr 2018 | Read review
“Pay extra for leg room”
stanshari, 19 Apr 2018 | Read review
“Amputate your legs.”
mcal63, 19 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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