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American Airlines

78,812 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.078,812 reviews
Travellers' Choice 2019 Winner
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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Julie wrote a review Today
1 contribution
Seattle - Charlotte
Domestic
We had arrived in charlotte only to find out our flight had been cancelled due to weather. We waited in the usual long line for our new flight info. We came upon a wonderful angel named Sharon G. She had a shaved head and just a great disposition. I approached somewhat agitated and right away Sharon went to helping us out. We were originally told we couldn’t get to key west till Sunday. We already had friends waiting on us down there with no accommodations. She was able to route us to Orlando the. Miami where we had to rent a car for the rest of the way. All added expenses we did plan on. This woman is kind and understanding of our plight. She deserves the world because people like her are rare. If you ever get stuck in charlotte and you are lucky enough to get Sharon you are in good hands! She saved our trip! Thank you for hiring her!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jean G wrote a review Today
St. Augustine, Florida20 contributions10 helpful votes
Miami - Punta Cana
Caribbean
Late 2 hours departing Miami because put fuel in wrong tank. Very poor communication from Captain. Now the return flight late 1:15 minutes so far. Very poorly managed. I will not fly with AA anymore
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dan L wrote a review Yesterday
1 contribution
Pittsburgh - Jackson
Domestic
My flight was delayed a day and a half late to my destination due to flight crew running out of hours during the flight and we had to land in a city not planned/scheduled for a layover for a whole night. And the next morning had to wait six hours to take off due to maintenance. When I arrived at my destination my luggage was missing! I had to wait three days till I received it. On my return flight 7 days later my return flight was again delayed 1 day due to maintenance. When I went to baggage claim on my return flight my suit case was completely destroyed and had a foot wide hole ripped in my suit case due to the loading crew mis-handling my luggage. I wrote a complaint to American Airlines and couldn’t receive a refund or any type of apology or compensation. This company and airline is a dumpster fire. Worst experience I ever had flying! ***DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY!***
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mark E wrote a review Yesterday
1 contribution
Dallas - Eugene
Domestic
12 hr delay , 16 flight changes , lost day of work for wife and I due to no flight crew or plane. AA reimbursment $25. No more.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrea C wrote a review Yesterday
1 contribution
New York City - Los Angeles
Domestic
this was the worst travel expirience of all time. dirty plane. rude staff. long flight delays. you name it. litterally.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dan L wrote a tip Yesterday
"Nothing was positive about my experience with American Airlines. Worst experience I’ve had flying."
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Mark E wrote a tip Yesterday
"Choose another"
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Ray H wrote a tip Yesterday
"Fly with another airline."
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Mayamin Hamid R wrote a tip Yesterday
"Neverl travel with this airlines. United is much better."
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Damian D wrote a tip Yesterday
"Never choose this airline "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: R 559
2th checked bag: R 746
3th checked bag: R 2,797
4th checked bag: R 3,729
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: R 559
2th checked bag: R 746
3th checked bag: R 2,797
4th checked bag: R 3,729
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: R 559
2th checked bag: R 746
3th checked bag: R 2,797
4th checked bag: R 3,729
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Depart
Sun, 04/28
Return
Sun, 05/05
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1, Economy