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Allegiant Air

Headquarters: 8360 South Durango Drive, Las Vegas, NV 89113

Overview

3.03.0 of 5 bubbles11,892 reviews
Legroom3.0 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)1.5 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.5 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage2.5 of 5 bubbles
About Allegiant Air

Airline Summary

Nevada-based Allegiant (G4) is a low-cost carrier that flies all Economy Class aircraft to about 100 destinations in 40 US states. On many routes, it only operates a couple times a week, and it typically flies to smaller, regional airports. However, Allegiant's focus cities include a mix of smaller and larger airports, including Bellingham International Airport (BLI), Fort Lauderdale–Hollywood International Airport (FLL), Los Angeles International Airport (LAX), Las Vegas's McCarran International Airport (LAS) and Phoenix–Mesa Gateway Airport (AZA).
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11,892Reviews
755Photos
100Tips
3.0
11,892
Excellent
3,160
Very good
2,803
Average
1,546
Poor
873
Terrible
3,511

Popular mentions


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Sydney E
1 contribution
1.0 of 5 bubbles
Horrible experience
Grand Rapids - SarasotaDomestic
The person at check in was incredibly rude and unhelpful. Not only did they not help us solve our problem but the entire time we were trying to figure out what to do they just kept making snide comments. I will absolutely go out of my way to never fly Allegiant again.
Date of travel: February 2025
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kathy G
1 contribution
1.0 of 5 bubbles
Horrible customer service. Let anybody bring a large trunk on the plane. To put in the overhead cabins, and the people a
Punta Gorda - PortsmouthDomestic
I was going to a funeral since my sister. In-law had just passed away. Allegiant, messed up my ticket. Removed my select seating that I paid for and when I went back in to fix it. The they said their computers were down. They weren't going to be up for at least 24 hours and I had 7 hours to catch my flight. So to fix the problem, I had to go book another ticket and they refused to refund the money from the first ticket. Since the computer screw up was their problem, not mine? They are not a reliable airline. I will never fly them again nor recommend them. They change the password on a friend's allegian account to add their Sun club or whatever ridiculous resort that is, that's conveniently losing money and they refuse to give her the password, so now she cannot access her money that they owe her on credits for the flights she books. This is not an honest company, and they shouldn't be allowed to be in business. Yeah I got it
Date of travel: May 2024
Written 11 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

2mandad
Louisville, Kentucky
23 contributions
1.0 of 5 bubbles
Rude customer service
Orlando - Fort LauderdaleDomestic
Most (but not all) of Allegiant's customer service representatives are rude and will hang up on you if you don't like their explanation. I purchased a trip for my wife with Tripflex, which is supposed to give you a full refund if you have to cancel, but I was charged a $44 processing fee and did not receive a full refund. When I called to ask why the CSR said Allegiant was not a "refundable" airline, even though I had received a full refund in the past. When I told her that was not an acceptable explanation based on past experience she hung up on me! Very poor treatment of someone who has spent a lot of money flying this sorry airline.
Date of travel: February 2025
Written 10 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cole S
1 contribution
1.0 of 5 bubbles
Terrible UI
Sioux Falls - MesaDomestic
Allegiant Air’s user interface is frustratingly inefficient, making booking and managing flights unnecessarily difficult. The website lacks intuitive navigation, clear instructions, and user-friendly design. Attempts to resolve issues through customer service were even more disappointing. After encountering errors online, I called their support line only to be placed on hold for two hours — an inexcusable wait time. This experience reflects a need for urgent improvements in both their digital platform and customer service operations. A modern airline should prioritize user experience and responsive support to maintain customer satisfaction and loyalty. Allegiant Air unfortunately falls short on both fronts.
Date of travel: February 2025
Written 8 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Rob H
Virginia
12 contributions
1.0 of 5 bubbles
Unreliable
Roanoke - OrlandoDomestic
Never again will I try to fly with allegiant. Flight was 8 hrs delayed not due to weather After waiting 4 hours I asked for refund. Don't rely on this airline.
Date of travel: February 2025
Written 8 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 11,823
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With the info sitting in front of Kristen, she still couldn’t help but told me to call Bank of America - about my Allegiant points???? And then ended the chat - the equivalent of hanging up lol. VERY professional job, Kristen!!!!
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I attached a screenshot with my personal info blacked out. You can see that I had initiated the trip change and I had a credit ($146) to use for my seat selection ($60 for the flight there). However, the spinning circle in the grey box just kept spinning and spinning and spinning.....
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1 Helpful vote
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2 Helpful votes
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View before Landing: Florida West Coast & the Gulf
1 Helpful vote
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Showing results 1-5 of 755
Tiffany R
7 contributions
1.0 of 5 bubbles
*DO NOT* FLY ALLEGIANT. FIND ANOTHER AIRLINE AND PAY THE EXTRA. AWFUL DOESN’T COME CLOSE TO DESCRIBING THEM.
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hahaterri
34 contributions
1.0 of 5 bubbles
Do not fly with this airline, you may never leave the gate.
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Ginger H
22 contributions
1.0 of 5 bubbles
Go w/ a company that values you at least a little bit as a customer. The billionaire attitude is thriving like cancer at Allegiant.
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Nicole A
1 contribution
1.0 of 5 bubbles
Don't use allegiant.
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Ton
2 contributions
1.0 of 5 bubbles
Please do not fly with Allegiant!
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Showing results 1-5 of 100
Baggage fees

Domestic United States
Carry-on bag:R 337 - R 937
1st checked bag: R 469 - R 937
2th checked bag: R 469 - R 937
3th checked bag: R 469 - R 937
4th checked bag: R 469 - R 937
Each checked bag maximum 40lb/18kg
*Please confirm baggage fees on airline website.
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