Alitalia
Overview
3.020,455 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Alitalia
Airline Alliance
SkyTeamAirline Summary
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).
Read more
20455Reviews
4073Photos
100Tips
Reviews
3.0
20,455
Excellent
4,055
Very good
5,740
Average
4,001
Poor
2,544
Terrible
4,115
Popular mentions
Filter by
Olivia F
1 contribution
terrible I fit never fly with this company ever again
Luxembourg - RomeEurope
we were supposed to arrive to Argentina on Saturday making it a 52 hour light when it should have been 16 hours and a half and also my mother was traveling with me and she was pregnant and we had gone a business ticket for her and it got cancelled also when we had our flight to Rome it got dilcid by tail winds and for some reason the person driving the plane went to pescatarian landed there and then people wanted to get f there but we were supposed to refuel but she still let them get of so we had to wait for the luggage to get checked out and in again and then refuel and wen we arrived the plane had gone to Argentina 4 min before .
Date of travel: December 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 6 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ricardo B
2 contributions
Cheap, but you get what you paid for
Sao Paulo - AmsterdamInternational
I travelled from São Paulo to Amsterdam via Rome on AZ 675 and AZ 108 on December 2nd, and then back on AZ 109 and AZ 674 on December 10th.
The Good 😀: the cabin overall was clean and the space on the widebodies was decent (for economy class). The quantity of food was sufficient. Passengers were free to walk to the galley to get water whenever we wanted, meaning we did not have to go thirsty during the flight. The onboard entertainment system screens were large. The airline did not feel the need to measure the weight of my carry-on luggage at any point.
The Meh 😐: The food was ok. Internet is available but it is slow and expensive. Checked luggage comes with additional charges even in international 12-hour-flights.
The Bad ☹️: the narrowbody planes felt cramped. AZ 109 experienced noticeable delays at Schiphol. Worst of all, my onboard entertainment system was badly malfunctioning on my 12-hour-flight back on AZ 674. The crew did attempt a couple of fixes but made no effort to check-up on me to see if the problem was solved. After about 4 hours and complaining multiple times, the crew did change me to another seat (also economy, naturally). Still, rather than trying to be helpful, they looked rather annoyed by my insistance; as if changing me to another seat was not so much a sympathetic way of solving my predicament, but rather an attempt to just stop me from bothering them.
The Infuriating 😡: The airline charges you up to USD100 for the magnanimous privilege of "choosing your seat" after you've already paid up to USD1'000 for the ticket itself! If you choose not to pay, they place you in the middle seat and then charge you an even larger amount to change to an aisle or window seat, even if plenty are available. This is such a sly and deceitful practice, if it is indeed true as it looks, that it alone is enough for me to recommend paying 10-20% more to fly with another company that handles seating more transparently.
Date of travel: December 2024
Written 5 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mohammed f
1 contribution
Looks can be deceiving
Los Angeles - RomeInternational
Never buy premium economy class tickets on this airline. They overbook the cabin and down grade you to economy class with an excuse that you didn't pre-reserve seats. They charge fee to pre reserve seats which is quite high. Another money making technique to increase their revenue. Very bad experience and worst customer service attitude
Date of travel: December 2024
Written 22 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Szabo A
1 contribution
Canceled flight, no compensation, no re-routing
Catania - TunisInternational
Terrible service. Canceled my flight less than 48 hours before departure. 4 days before christmas. Offered no option to rebook, costing me my connecting flight aswell. They refunded the ticket (80eur) but made me lose all connecting flights. They offered no help, no extra conpensation and the call service agents were useless, didnt have right informations, they were giving missleading information.
Overall terrible service, terrible customer service - I don't recommend anyone booking with them.
Date of travel: December 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 19 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sarah P
1 contribution
An Amazing Experience
Cairo - BostonInternational
"I recently traveled with my family from Cairo to the US on ITA Airways on August 15th, and I had an amazing experience thanks to the outstanding service provided by Salwa and her colleague (a blonde woman with blue eyes whose name I didn’t catch). Salwa went above and beyond to ensure everything went smoothly for us, showing incredible professionalism and kindness. She was patient, attentive, and made sure we were comfortable throughout the journey. Her colleague was equally helpful and kind, always ready to assist with a smile. They truly made our travel experience stress-free and enjoyable. Thank you for having such exceptional staff on your team!"
Date of travel: August 2024
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Check-in and boarding
Food and Beverage
Written 5 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
…
Showing results 1-5 of 5,379
Album Categories
All photosAll Traveller Photos
Llevaba vitaminas de regalo y los paquetes todos arruinados debido a que las maletas estaban mojadas por fuera y por dentro. Como no quise arruinar mis vacaciones, escribí el reclamo pasado los 21 días y no me reconocieron nada! Pagué 2.200 euros por pasaje y fue la peor experiencia!!
Helpful
Vuelo Roma- Munich. Asientos sin espacio y sucios por todos lados!
Helpful
Ropa dentro de las valijas, muy mojada!!
Helpful
Interior de las maletas mojado!
Helpful
Regalitos desteñidos por qué las maletas estaban mojadas!
Helpful
…
Showing results 1-5 of 4,073
Olivia F
1 contribution
get there early and when something goes wrong go talk to them and don't let them win
Read full review
Pranvera C
1 contribution
After buying a economic ticket look for a upgrade in business
Read full review
Frederick E
Detroit, Michigan
20 contributions
Upgrades are just expensive and dont amount to anything but headaches. Do yourself a favor and fly Delta, Continental or Lufthansa.
Read full review…
Showing results 1-5 of 100