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Alitalia


12 650 reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy 011 39 892 010 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12 650 Reviews from our TripAdvisor Community

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12 650 reviews from our community

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Showing 2 984: English reviews
Valdemorillo, Spain
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed today
NEW

The flight was on time. Rome airport was easy to navigate. The cabin crew were courteous and efficient. The wasn't enough legroom (as usual), but it was economy class...

International Economy Rome - Tehran
Helpful?
Thank MikelMarshall
Level 4 Contributor
20 reviews
1 helpful vote
Reviewed today
NEW

I found every thing perfect Check in, service on board, Pilot 👨‍✈️ very professional, safety dimostration excellent

Domestic Economy Trieste - Palermo
Helpful?
Thank Ravi C
Tel Aviv, Israel
Level 6 Contributor
123 reviews
56 helpful votes
Reviewed today
NEW

after not flying with Alitalia for a while due to many bad experiences, wanted to give the, another chance. flew from Athens to Rome. had problems with the online check in, arrived the airport and discovered that my flight departure is delayed, went to the ticket office which did not have a special line for sky priority, was told that...

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Europe Economy Athens - Rome

Helpful?
Thank lapidot
Portland, Oregon
Level 3 Contributor
12 reviews
Reviewed yesterday
NEW

There are many choices for consumers in the competitive intra-Europe travel space. Make a better choice than I did and select a carrier that lives up to it's brand promise to get you and your luggage to your destination for the negotiated price, as published. Several examples of airport staff engagement (and possibly company policies) lead me to avoid Alitalia...

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Europe Economy Rome - Zurich

Helpful?
Thank pnwtravellers2018
Level 3 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I used Alitalia through Delta to Palermo, Italy and back and they we're ALWAYS late. Every....single....flight! Also, don't waste your money on premium comfort. Took me two hours and 3 times asking to get a Coke. They never picked up the trash the entire flight, so my area was cluttered with plastic. Did I mention they were late? Been traveling...

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International Business Class Palermo - Portland

Helpful?
Thank Amber K
Abu Dhabi
Level 5 Contributor
67 reviews
40 helpful votes
Reviewed yesterday
NEW
via mobile

Terrible airlines. Travelled to Rome from Cairo and back. No entertainment, no food, rude and unfriendly staff. Very small and uncomfortable seats. Never again even if flying for free.

International Business Class Rome - Cairo
Helpful?
Thank Ohassan
Pretoria, South Africa
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

We were not offered a choice of meal and what they put in front of us was terrible. No coffee or tea was served to us after supper. Then all flight attendants disappeared and were not to be seen for the rest of the night till the next morning when only a piece of dry cake was served for breakfast.Return...

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International Premium Economy Johannesburg - Venice

Helpful?
Thank giannigT4253DK
Johannesburg, South Africa
Level 4 Contributor
45 reviews
7 helpful votes
Reviewed yesterday
NEW

Had a good experience with this direct flight from Johannesburg to Genoa via Rome. The plane was new, the flights on time, friendly personnel, & the economy price was good. I will Fly Alitalia again.

International Economy Johannesburg - Genoa
Helpful?
Thank Cyril D
San Gwann, Malta
Level 6 Contributor
366 reviews
80 helpful votes
Reviewed 2 days ago
NEW

Great Service and comfortable flight. Good selection of on screen entertainment and also good food. Friendly and helpful staff

International Premium Economy Rome - New York City
Helpful?
Thank Pierre B
Tel Aviv, Israel
Level 5 Contributor
63 reviews
20 helpful votes
Reviewed 2 days ago
NEW
via mobile

A very good and short flight. Good spacious seats. No refreshments on the plane but you don’t really need it when you’re flying only 35 min’.

Domestic Economy Florence - Rome
Helpful?
Thank irwass
See travel tips for airlines
“Pay for extra legroom...”
MikelMarshall, 18 Aug 2018 | Read review
“Be on time for check in and do follow rules for hand luggage”
ravic639, 18 Aug 2018 | Read review
“RUN for your life. take any other airline, even low cost airlines are much better”
lapidot, 18 Aug 2018 | Read review
“I felt baggage allowance was misrepresented on web site, and other passengers seemed to have the same problem”
pnwtravellers2018, 17 Aug 2018 | Read review
“Use another airline”
giannigT4253DK, 17 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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