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Alitalia


14 253 reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy 011 39 892 010 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14 253 Reviews from our TripAdvisor Community

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14 253 reviews from our community

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Showing 3 471: English reviews
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW
via mobile

I had a flight on Alitalia for a short 2 and a half hour flight from Rome to Paris. The plane and seating was so cramped. The seats look large and comfortable when you look at them but in reality there is NO room between each row of seats. I am short, I am 5 ft 3in and my knees...

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Europe Economy Rome - Paris

Helpful?
Thank Hannah S
Level 5 Contributor
97 reviews
45 helpful votes
Reviewed yesterday
NEW

Really cramped seats. After I got home foot cramped so bad every 60 seconds it would curl up and shake. Ouch. Sitting in the small seat, really pinched a nerve. It was the worst reaction I've had in the last 50 flights. Not going Alitalia again. Employees were very nice but it doesn't make up for it. Old plane.

International Economy Naples - Los Angeles
Helpful?
Thank frankwyman
Florida
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Wow I very seldom write a bad review but I should have heeded the bad reviews that was posted on Trip Advisors. Our flight from Rome to Miami was our worst flight ever. Where do I begin? Seating is extremely cramped. Our seats were broken could not adjust. Window seat had some kind of metal at my wife's feet. She...

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International Economy Rome - Miami

Helpful?
Thank northwind795
Livadia, Greece
Level 3 Contributor
15 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

The worst plane i ever travel 14 hours flight in a very old plain the seats they was like a rock very few space i was paining in all my body ryanair is 10 times better the food was burn staff was good but is so long flight staff is not enouph its rediculous one nice country like italy to...

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International Economy Rome - Buenos Aires

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Thank nasosstas
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

After missing our connection from Florence to Tel Aviv , due to strong winds in Florence, my daughter and I found ouselves at 11 o'clock at night at Fiumicino, 3 hours after we missed our connection flight to Tel Aviv. Alitalia took good care of us sending us by bus to a very nice hotel in Rome (Roma Lifestyle) and,...

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International Economy Rome - Tel Aviv

Helpful?
Thank NorthStar19575844094
Saint-Lambert, Canada
Level 4 Contributor
27 reviews
30 helpful votes
Reviewed 2 days ago
NEW

The flight itself was correct but amaze at the exorbitant baggage fee at the counter and possibility to buy online doesn't work and nobody speak english when you phone. Very inefficient

Domestic Economy Rome - Palermo
Helpful?
Thank CescoMontreal_Canada
Level 3 Contributor
17 reviews
6 helpful votes
Reviewed 2 days ago
NEW
via mobile

We catched the first flight ever Alitalia Roma to Mauritius, at the gate in Rome it was lovely ceremony and in Mauritius we were welcome with water cannons, it was very nice unforgettable

International Economy Rome - Mahebourg
Helpful?
Thank T9127MYsimones
Kempton Park, South Africa
Level 5 Contributor
26 reviews
7 helpful votes
Reviewed 3 days ago
NEW
via mobile

Lovely flight Seat next to me vacant 🙌🏼 Relatively empty flight Most rows had empty seats Some in the middle aisle were all empty Dinner Meals were ok. I can’t say the crew were fantastic. They barely managed a reluctant smile as they passed you refreshments. Breakfast was a measly chocolate pastry. I wasn’t expecting a smile; when I requested...

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International Economy Johannesburg - Rome

Helpful?
Thank sharmla16
Cheltenham, United Kingdom
Level 3 Contributor
15 reviews
Reviewed 3 days ago
NEW

Good flight, on time both outward and return. Aircraft new and clean, seats more confortable than those on BA. Cabin staff efficient and polite.

Europe Economy London - Rome
Helpful?
Thank tbcjhq
Paris, France
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 3 days ago
NEW

On Alitalia website, it says Premium economy has wifi access, and amenity kit. None of them were offered. It's already incredible that the official website is telling a lie. Then my chair was broken, footrest was not working. One of the flight attendant was being rude by shouting at me to hand me some snack when I was sleeping. Everything...

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International Premium Economy Tokyo - Rome

Helpful?
Thank Kei C
See travel tips for airlines
“Book an empty plane and sleep there. If its full you will suffer.”
frankwyman, 13 Nov 2018 | Read review
“be patient....”
NorthStar19575844094, 13 Nov 2018 | Read review
“If possible take another”
CescoMontreal_Canada, 12 Nov 2018 | Read review
“Uses terminal 4 at Heathrow, if you take the RailAir bus get off a terminal 5 and there is a free bus to terminal 4, about every 15 mins,”
tbcjhq, 11 Nov 2018 | Read review
“Arrive early and if you have a layover make sure to allow enough time between flights.”
767doug, 11 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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