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Alaska Airlines


11 607 reviews
Headquarters: PO Box 68900, Seattle, WA 98168 +1 800-252-7522 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11 607 Reviews from our TripAdvisor Community

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11 607 reviews from our community

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Showing 11 305: English reviews
2 reviews
Reviewed yesterday
NEW

Just a really great airline. Reasonable price. Nice people. Comfortable seats. Reminds you of why flying doesn't need to be pulling teeth. A pleasant experience overall. My only regret is that we just booked the one-way ticket: one way out on Alaska and back with Spirit – and Spirit was literally the worst airline I've been on in years. And given...

Date of travel: December 2018
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International Economy Los Angeles - San Jose

Helpful?
Thank Scott F
Kuwait City, Kuwait
Level 6 Contributor
124 reviews
45 helpful votes
Reviewed yesterday
NEW
via mobile

Alaska Airlines improves all the services but when we change the aircraft in LAX to OGG the airplane is ald and no entertainment onboard but overall cabin attendant was friendly and helpful

Date of travel: January 2019
Domestic Economy New York City - Maui
Helpful?
1 Thank kwibey
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Took them two days to get me from Baja to Portland Oregon.... no weather delays. Best they could say is sorry. I had surgery the next day and was unable to make it back for unknow reasons. Airlines are terrible this day and age...I don't know why they bother making a schedule, you may not be able to make it...

Date of travel: January 2019
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USA Economy Loreto - Portland

Helpful?
1 Thank Jordan G
Seattle, Washington
Level 6 Contributor
293 reviews
97 helpful votes
Reviewed yesterday
NEW

Alaska has been my perennial favorite airline for a number of reasons going back many years, traveling for work and fun. My husband and I both had Gold status for several years, but that all went away when we both retired. On a limited budget we tried to go Alaska as often as we can for any trips, but as...

Date of travel: January 2019
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Domestic Economy Los Angeles - Seattle

Helpful?
Thank Vickie W
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

The flight from Tucson to Seattle went very smoothly. The flight was on time, loaded easily. The pilots voice could have been louder The flight crew kept us hydrated. If you order food it looked fresh. I didn’t but the seat next to me had the cheese and fruit. They really enjoyed it The landing was perfect. So was the...

Date of travel: January 2019
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Domestic Economy Tucson - Seattle

Helpful?
Thank 4Foursocks
Jersey City, New Jersey
Level 6 Contributor
166 reviews
48 helpful votes
Reviewed yesterday
NEW

Air Alaska does an exceptionally good job of keeping its passengers informed. It was a foggy, rainy day all along the California coast. Conditions mandated greater than normal times between takeoffs and landings, so by mid-morning the whole region was running late. Our crew arrived on a late flight from San Diego. Frequent announcements at the gate by a pleasant...

Date of travel: January 2019
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Domestic Economy San Francisco - Newark

Helpful?
Thank NikaJunie
Palmer, Pennsylvania
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Absolutely the most comfortable economy class flight I have ever flown. 7am departure on time, no waiting in line to take off. Professional, courteous crew. Pilot had seat belt sign lit ONLY when necessary. Flight attendants readily available for service. Plane less than 50% full. Once in air, passengers spread out. I had 3 seats to myself, and these had...

Date of travel: January 2019
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Domestic Economy San Francisco - Newark

Helpful?
1 Thank denisecY6021YM
Taipei, Taiwan
Level 4 Contributor
23 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Unfortunately, though I haven't flown with Alaska Airlines for the first time, it has already disappointed me a lot. First, it rescheduled my flight that I bought half year ago without notifying me any word, so I didn't know this change until I tried to manage the reservation. Second, cannot believe that the reservation team doesn't offer its contact in...

Date of travel: January 2019
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USA Economy Mexico City - Los Angeles

Helpful?
Thank PeiyingHung
La Center, Washington
Level 4 Contributor
36 reviews
9 helpful votes
Reviewed 2 days ago
NEW

I flew AS to Puerto Vallarta and back (PDX) and had a good experience. Airplanes looked cleaned, plenty of leg room, friendly staff. On my way down we had in flight entertainment which was really appreciated. Not so lucky on my way back home. If AS goes to Quebec, you are my airline.

Date of travel: December 2018
Mexico Economy Portland - Puerto Vallarta
Helpful?
Thank CdladelMaestro
Lima, Peru
Level 4 Contributor
36 reviews
13 helpful votes
Reviewed 2 days ago
NEW

booked a flight from SFO to LAX without any expectation, and let me tell you now I won't miss at all the double letter airline, the plane was clean and comfortable, service was great, had an individual screen which my son loved, the flight arrived on time, preety sure I´m booking a flight with them in the future, keep up...

Date of travel: January 2019
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Domestic Economy San Francisco - Los Angeles

Helpful?
Thank lima2012
See travel tips for airlines
“Don't fly Alaska unless you're willing to pay full fare or upgrade for extra legroom, etc.”
VickieW302, 19 Jan 2019 | Read review
“Order your food when you check in online.”
LavenderSeattle, 16 Jan 2019 | Read review
“I always sat next to my husband in the middle seat. Now we sit across from each other in aisle seats. Works great for us!”
D2wilson, 16 Jan 2019 | Read review
“If you are over 6' tall, spring for the premium economy. Regular seats are fine, but this is a good value.”
522markd, 16 Jan 2019 | Read review
“Take the recommendation to purchase food online in advance of your flight seriously. You may go hungry otherwise.”
jamier489, 16 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Alaska Airlines
The fifth-largest airline in the United States, Seattle-based Alaska Airlines (AS) flies to more than 100 destinations in the United States, Mexico, Costa Rica, and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. However, the airline has a major presence serving destination on the West Coast of the United States of America. The airline has five hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), San Francisco International Airport (SFO), Seattle–Tacoma International Airport (SEA), and Ted Stevens Anchorage International Airport (ANC). Aircraft operate with two classes of service: First Class and Main Cabin (Economy Class). Premium Class in the Main Cabin, offering additional legroom and priority boarding, is being added to aircraft. Passengers flying in First Class have access to the airline's Alaska Lounge with locations 7 airports. On 25 April 2018, Alaska Airlines and Virgin America merged. The combined airline is known as Alaska Airlines. The combined fleet consists of Airbus, Boeing, Bombardier, and Embraer aircraft.
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