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Air New Zealand


10 415 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10 415 Reviews from our TripAdvisor Community

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10 415 reviews from our community

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Showing 9 528: English reviews
Cambridge, United Kingdom
Level 6 Contributor
221 reviews
53 helpful votes
Reviewed today
NEW

I have recently taken three internal flights with Air NZ. Auckland-Napier, Napier - Christchurch, Christchurch - Auckland. Flights booked from UK and all very reasonably priced. Good baggage allowance, all left on time, good service.

Date of travel: February 2019
Domestic Economy Auckland - Napier
Helpful?
Thank Stephen L
Whangarei, New Zealand
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed yesterday
NEW

Beware when buying preferred seating off Air NZ. For the last 3 years I have bought preferred seating for our flight . When I purchased the ticket, it was for a 777-200 plane, so I bought the 2 seats at the back for more room. And now they have done the usual plane swap to a 787-9. This plane doesn't...

Date of travel: August 2018
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South Pacific Economy Auckland - Rarotonga

Helpful?
Thank GARYANDSUE_12
Louth, United Kingdom
Level 6 Contributor
156 reviews
78 helpful votes
Reviewed yesterday
NEW

Bid for the upgrade from PE to Business and was accepted 5 days before the flight. Excellent service and food but the layout of the Business Premier cabin has everyone seated with their backs to the windows and feet pointing towards the aisle. You see a lot of your fellow passengers feet and the tops of heads when sitting in...

Date of travel: January 2019
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International Business Class London - Los Angeles

Helpful?
Thank djcj
Hamilton & Waikato Region, New Zealand
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed yesterday
NEW

Because Air NZ had not upgraded their fumigation certificate the flight was delayed for two and a half hours while this was sorted. Then there was another long wait in the plane. I was pretty hungry by the time we took to the air and looked forward to my meal. That too was a disappointment....uninteresting and bland. Although the crew...

Date of travel: February 2019
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Trans-Tasman Economy Auckland - Melbourne

Helpful?
Thank LynIsMe
Level 4 Contributor
38 reviews
10 helpful votes
Reviewed yesterday
NEW

Gd flight n time plenty of leg room and food was coffe tea drinks and choice of cookie or chips. Bit bumpy but just usual when flying in NZ.

Date of travel: February 2019
Domestic Economy Wellington - Queenstown
Helpful?
Thank shazzao2018
Swindon
Level 6 Contributor
578 reviews
198 helpful votes
Reviewed yesterday
NEW
via mobile

Having travelled economy with Air Singapore recently in their Boeing 777 the Air NZ 787 was noticeably more spacious in the same class. A fantastic experience from end to end with great movies, quality food selection, complimentary drinks of all kinds and a pleasant 👩‍✈️ crew. Heartily recommended.

Date of travel: February 2019
Trans-Tasman Economy Auckland - Sydney
Helpful?
Thank ScotinEngland
Germany
Level 5 Contributor
57 reviews
4 helpful votes
Reviewed yesterday
NEW

Have been flying with Air NZ numerous times on short haul in NZ and to AUS and it was always a nice flight. Very attentive stuff and clean and comfy planes. The long haul flight from Asia or to the USA are also great with very good seating as well as service and entertainment. Definitely on of my favorite airlines.

Date of travel: March 2018
International Business Class Auckland - Los Angeles
Helpful?
Thank Marian M
Auckland, New Zealand
Level 3 Contributor
21 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

Booked in PE and applied for a “one up” for 4 of us to Business class. Offer was accepted 9 hours before flight. Checking in was great went Air NZ staff did ait all for us. Lounge is always great, not too full and heaps of room to sit. Food always delicious. Boarding, we boarded first and was warmly greeted...

Date of travel: January 2019
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International Business Class Auckland - San Francisco

Helpful?
Thank Tshelll2016
Arundel, United Kingdom
Level 4 Contributor
30 reviews
14 helpful votes
Reviewed 2 days ago
NEW

The service was excellent. Food was good, cabin was very comfortable.nmy first flight in a Dreamliner. I liked it!

Date of travel: February 2019
International Premium Economy Singapore - Auckland
Helpful?
Thank Ronald W
2 reviews
Reviewed 2 days ago
NEW

We had pre-booked specific seats (for an extra cost) and received an email 3 days prior to the flight confirming this. However at check in we were allocated different seats and were told that couldn't be changed as the aircraft was full. This was the second time this had happened in the last 4 flights we have taken with Air...

Date of travel: February 2019
More 
Trans-Tasman Premium Economy Sydney - Auckland

Helpful?
Thank OldTrout-74
See travel tips for airlines
“Go East not West”
625jeffb, 15 Feb 2019 | Read review
“Honestly, for the price of business..go Singapore or Cathy..”
Honestcity, 14 Feb 2019 | Read review
“Stick with Qantas”
JamesBelias, 13 Feb 2019 | Read review
“Don't fall into the trap of purchasing in-flight Wi-Fi.”
_makayla1618, 13 Feb 2019 | Read review
“Be courteous to the Ground and Cabin staff and they will be courteous to you.”
FreddDagg, 12 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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