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Air Mauritius

Headquarters: Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius
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3.52,883 reviews
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About Air Mauritius
Headquarters: Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius

Airline Summary

Air Mauritius (MK) is the flag carrier of the country of Mauritius and the fourth-largest airline in sub-Saharan Africa. Its primary hub is located at Sir Seewoosagur Ramgoolam International Airport (MRU), just outside the capital city of Port Louis. The airline offers non-stop flights to Australia, China, France, Hong Kong, India, Kenya, Madagascar, Malaysia, Réunion, Singapore, South Africa and the United Kingdom. The airline also has codeshare agreements with Air France, Emirates, Malaysia Airlines, South African Airways and Virgin Australia Airlines. Its fleet includes aircraft with a variety of one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations.
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Gaurav Gavankar wrote a review 14 Jul
Pune, India1 contribution
Mumbai - Mahebourg
International
Flight MK749 got cancelled on 24-02-2024 and rescheduled for 25th. Also return flight MK748 was preponed by 1 day. Sent an email for refund multiple times to AirMauritius for those lost 2 days compensation but no reply for last 4 months. Very pathetic service. Unprofessional management. If possible try to avoid this airline.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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O.M. wrote a review 03 Jul
2 contributions
Mahebourg - Hannover
International
4 Hours delay, we just was shortly informed about. We lost our connection on CDG to HAM and arrived our end destination only 12H after. No chance to claim a refund EG 261. No answer since months
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Julija S wrote a review 02 Jul
2 contributions
Mahebourg - London
International
Unbelievably unprofessional service from Air Mauritius check-in staff. As a European citizen, who already checked in online, and went there just to drop off the luggage, I was almost DENIED BOARDING UNLESS I CAN PROVE my residency status in UK. Any arguments that EU citizens do not need to provide any proof for entering UK didn't work. The early 20-something check in staff knew better than me (who travels frequently) and she made sure to tell me of her authority. After a prolonged confrontation with the check in lady and her manager, I managed to log in to gov.uk and get my code proving residence because it was a long day and I couldn't be bothered fighting. Which was completely unnecessary- EU citizens CAN travel there as tourists and don't need to prove anything. if I didn't have a residency- they wouldn't let me board the flight-it certainly felt that way. Funnily, on arrival to UK, we just go through automatic gates and no one cares- apart from AIR MAURITIUS check in staff. The lady refused to give her name as we are going to complain and removed her name badge when we tried to get details. She and her manager seemed unaware of international agreements and laws and felt powerful just because. After we finally dropped the luggage a man was walking behind and taking photos and videos of us in the airport- mind it we weren't loud or abusing in any way, we just wanted to go home, or to Europe- because we have a right. On the flight from London to Mauritius and back- there was no "on demand" service. the "call" button was disabled one way, on the way back they just cancel it whenever anyone rings. Fellow passengers made note of "miserable" flight attendants. No one comes to your seat. If you wake up and need some water and there is an elderly person sitting next to you, you must wake them up and make your way to the back of the plane- then they will give you a drink. Also- they charge for seats like some ryanair or other cheap airlines. we had different reservations but paid around £50 for both to sit together each way. On a positive note, there were no delays, we left and arrived a bit earlier. The food flying from London was rather nice, but from Mauritius was bland boring and most of it left uneaten. Good job we went to Aimedee Lounge in Mauritius Airport- highly recommended.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Guide04844322433 wrote a review Jun 2024
1 contribution
London - Mahebourg
International
Terrible experience, never again. We changed the date of our flight by one day (within a few hours of booking) after being reassured that we'd be refunded for the original booking. Air Mauritius have since ignored every effort to honour their word. No refund received, all of our money lost. Do Not Use This Company !
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sherpa706208 wrote a review Jun 2024
Wiltshire, United Kingdom25 contributions10 helpful votes
Mahebourg - London
International
Travelling back home with my partner. Because the flight did not take off until 10pm we ended with no refreshments until 11.30 pm by then we were hungry and thirsty as we left the hotel at 5pm. Dinner was being served ,one aisle there were 2 attendants and our aisle only one young man who was very slow indeed at some stage one of the mature woman attendant started helping out and when it was our turn to be served I asked for chicken dish she answered " no we do not have any you will have to have pasta so I told her do not want it she then forced me in having the tray. I said to her how come the other aisle had two attendants and so on she then went on asking other attendants from the back if any chicken tray left luckily there were 4 left. There was a toddler on the flight of course not settled early morning during turbulence another mature woman attendant went to the seats and she said to the toddler "you don't tell me what to do, wear your seat belt and do as you are told I am in charged" I was served cold breakfast in the morning which was changed but still inedible. I would have thought being mature women attendants they would be more caring towards children and understanding of their passengers needs.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ambiance de vacances, dès l'entrée à bord !
1 Helpful vote
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Breakfast?? Chocolate croissant, Sponge cake, jam, fruit yoghurt, fruit juice, fruits, brioche bread (sugar) All white flower and packed with sugar.
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1 Helpful vote
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2 Helpful votes
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Guide04844322433 wrote a tip Jun 2024
"Avoid if you can. "
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Sherpa706208 wrote a tip Jun 2024
"MK53 flight from Gatwick 5th June to Mauritius was much better. All young attendants were accommodating and delivered good Service."
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ronnie from london wrote a tip Jun 2024
"Best tip for this airline Choose another airline "
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Billy E wrote a tip Jun 2024
"GET ANOTHER OTHER AIRLINE! DON'T FLY WITH Air AIR MAURITIUS "
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Puchon D wrote a tip Jun 2024
"i wish i could but not this time, the disappointment was too much"
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