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Air India

9,674 reviews
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001
Overview
3.09,674 reviews
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About Air India

Airline Alliance

Star Alliance
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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Meander40721385441 wrote a review 19 May
1 contribution1 helpful vote
Tampa - New Delhi
International
Air India is one of the worst airlines in existence. They have bomb threats and no security measures, leaving passengers to wait and hope for the best. There is no customer service, making my family and me feel completely unsafe with no safety protocols in place. The planes are
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Kamal D wrote a review 19 May
Melbourne, Australia31 contributions40 helpful votes
Melbourne - Mumbai
International
Frankly for the price, baggage allowance and service it's a value for money proposition. The food is good, and for a 12 hours flight we had 2 main meals and a smaller serve in between. Can't fault the staff and service and the fact that's it's a point to point service, very
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gautam C wrote a review 18 May
2 contributions
Sydney - New Delhi
International
Think twice prior to booking Air India. For a 12 hr direct flight, the services were far below expectations from AI. The snacks & food on the menu was unavailable to be served... the provided food looked below standard, fork & spoon wrapped in a plastic bag along with one
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mohammad M wrote a review 18 May
3 contributions
Kolkata (Calcutta) - Bengaluru
Domestic
They started charging for carrying a laptop bag with laptop in it which is not the norms, airlines around the world allows you to carry laptop without any problem.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rohtakdev wrote a review 18 May
San Francisco, California1 contribution
New Delhi - San Francisco
International
We paid an extra amount to reserve seats before the flight departure. On the day of departure at the counter, we were told that those seats were not available and alternative seats were assigned to us. Given the passengers were senior citizens it caused a lot of inconvenience,
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Qaisar Khan wrote a tip Yesterday
"Pls take care of your guest Bcz your business running on passenger if you not satisfied passenger then go and do other things "
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Tourist56277994960 wrote a tip 19 May
"Make sure you check with them if the flight is on time, so that your precious time is not wasted sitting around at the airport for hours!!"
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Meander40721385441 wrote a tip 19 May
"Air India is one of the worst airlines in existence. They have bomb threats and no security measures, leaving passengers to wait and hope fo"
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Gautam C wrote a tip 18 May
" Air India needs a serious look on improving the overall customer services. My recent experience on Dubai to Sydney was extremely disappoing"
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rohtakdev wrote a tip 18 May
"Confirm before you fly, things change without notification."
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ReturnOne-wayMulti-city
Depart
Wed, 06/05
Return
Wed, 06/12
Travellers
1, Economy