We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Air India

9,674 reviews
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001
Overview
3.09,674 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Air India

Airline Alliance

Star Alliance
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
Read more
9674Reviews
2465Photos
100Tips
Traveller rating
  • 1,638
  • 2,325
  • 1,659
  • 1,078
  • 2,977
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Alice B wrote a review 18 May
Liverpool, England, United Kingdom4 contributions
New Delhi - Kochi (Cochin)
Domestic
Absolutely appalling service - my baggage arrived damaged - both zips ripped off to unable to close my osprey luggage again once open. My osprey pack cost £280 and I have to get a replacement suitcase for 3300 INR. I was not aware you had to make a report straight away and it
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Yash A wrote a review 18 May
Gurugram (Gurgaon), India1 contribution
Amsterdam - New Delhi
International
DO NOT TAKE AIR INDIA FOR INTERNATIONAL TRAVEL. Absolutely miserable service. The flight was late, TV stopped working and they did nothing to repair it. Food was terrible.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Roam16949456186 wrote a review 18 May
1 contribution
Milan - New Delhi
International
My Air India flight from Milan to Hyderabad was delayed by an hour and hence I ended up missing the connecting flight taking me from Delhi to Hyderabad There was no announcement from Milan team at airport about the delay, leave alone the slightest feeling of regret. Despite
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Happiness53480779277 wrote a review 17 May
1 contribution
New Delhi - Kathmandu
Asia
Me and my family were going to Kathmandu on 17 may. We carry our all documents yet they denied to enter and when I go to enquiry office, they were not attentive and sending from one window to another, in between I missed my flight, I request for rescheduling they were charging
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Safayet H wrote a review 17 May
2 contributions
New York City - Dhaka City
International
Horrible service. Never travel with Air India. The hearse people for money in India airport. And customs service very bad.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Qaisar Khan wrote a tip Yesterday
"Pls take care of your guest Bcz your business running on passenger if you not satisfied passenger then go and do other things "
avatar-image
Tourist56277994960 wrote a tip 19 May
"Make sure you check with them if the flight is on time, so that your precious time is not wasted sitting around at the airport for hours!!"
avatar-image
Meander40721385441 wrote a tip 19 May
"Air India is one of the worst airlines in existence. They have bomb threats and no security measures, leaving passengers to wait and hope fo"
avatar-image
Gautam C wrote a tip 18 May
" Air India needs a serious look on improving the overall customer services. My recent experience on Dubai to Sydney was extremely disappoing"
avatar-image
rohtakdev wrote a tip 18 May
"Confirm before you fly, things change without notification."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Air India

Search flights

ReturnOne-wayMulti-city
Depart
Wed, 06/05
Return
Wed, 06/12
Travellers
1, Economy