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Air India

9,583 reviews
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001
Overview
3.09,583 reviews
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About Air India

Airline Alliance

Star Alliance
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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isha k wrote a review 20 Apr
1 contribution
San Francisco - New Delhi
International
Seats was broken ..screen was not working .. remote was broken and even the handle of the seat don’t have cover on that I put my blanket so that I was able to keep my arm on that
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jaswant G wrote a review 19 Apr
1 contribution
New Delhi - Melbourne
International
Hi everyone I recommend to everyone never travel with Air India. Staff are very rude who provide boarding pass I am telling little story what happened with me I have two baggage one check baggage is 24 kg and other cabin 11 kg but actually allowed is check check baggage is 30kg and cabin baggage allowed is 8kg total weight allowed in this flight is 38kg and I carried only 35kg at both baggage she said you have to pay 5kg extra weight because you cabin bag is not allowed and also ur cabin bag size is bigger but I travelled from Melbourne to Delhi with same luggage with same flight they didn’t create any problem end of day I paid RS123000 rupees at Delhi airport they ripped off money at no reason so I suggest to everyone never travel to air India flight when I went from Melbourne to Delhi with air India flight two weeks ago I paid extra money to chose seat and whole flight didn’t work screen no entertainment all the way to Delhi 12.30 hrs and two hours before landing start water leaking from roof so this is problem I faced with air India I recommend to everyone please don’t waste ur money with Air India service is very poor plz don’t use this flight in future
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pat C wrote a review 19 Apr
Marlboro, New Jersey1 contribution
AVOID Air India. Yes, its now run by TATA, but the lack of customer service and competence is still there. We flew Air India April 14th from Mumbai to Newark, NJ. The flight was delayed due to the Iran issue. However when we landed, our bags did not arrive on the same flight. At Newark, they already had a list of bags that were not loaded on to the aircraft in Mumbai. They assured us that the bags would be delivered in 3 to 4 days. Its been 5 days and the Phone # provided and the email provided with the missing bag ticket do not work OR no one bothers to call or respond to voice msgs or emails. Finally we receive an email on 04/19 at 4:30 PM [ 5 days since we landed ] saying the bags could not be delivered due to air space restrictions over Iran. What a bunch of BS. Because from Flight tracker, we could see that Flight from Mumbai to Newark landed on Wednesday & Friday and they have the audacity to quote air space restrictions. In short after 5 days we still don't have the bags, nor a way to find out any status - cause no one answers the phone or emails. Air India is a joke because it is run by incompetent and unprofessional people. They should drop flying people and try flying cows instead - cause cows don't have check-in bags and don't require customer service. NEVER AIR INDIA cause if something goes wrong, you are SCREWED !!! SCREWED !!!! SCREWED !!!! and no one at Air INDIA cares. What a disgrace !!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Safari46432010955 wrote a review 19 Apr
1 contribution
New Delhi - Guwahati
Domestic
The staffs are briffed well not to help passengers with right information, first they will send you here and there just to close the boarding counters so that u can book their next flight in 3X cost.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wanderer22417311496 wrote a review 19 Apr
3 contributions
New Delhi - Barcelona
International
As many reviewers note, possibly the worst airline on the planet... Mainly you CANNOT contact them, but phone, email, LIVE chat.. so if you have any kind of problem.. like a refund issue, just forget about it. Completely dysfunctional. By the way, phoning the USA number or international number, gives you the same useless phone tree that eventually hangs up on you. I tried over 20 times in one day.. Then their email solution... OTP (why) never received. They should not be in business and will take every opporunity to squeeze more money (do they get commission on overcharging you?) How could they have a 3.0 average rating I have no clue.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shania B wrote a tip 18 Apr
"This airline cuts many corners. Would never recommend. Dangerous airline."
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Flyer24459273402 wrote a tip 18 Apr
"Don’t book the flight from Toronto to Delhi with air India unless you want to suffer"
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kumarashok wrote a tip 17 Apr
"If any emergency or flight cancelled air India should support to customers"
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Albin T wrote a tip 14 Apr
"Pick a different carrier. Do not fly with Air India"
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Curious11433028426 wrote a tip 14 Apr
"Dont go on air india"
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Sun, 05/05
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Sun, 05/12
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