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Air India
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001
Overview
3.09,725 reviews
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About Air India

Airline Alliance

Star Alliance
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001

Airline Summary

Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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Kaushal B wrote a review Yesterday
2 contributions
Pune - Hyderabad
Domestic
Flight delayed by more than 6 hrs with no notification. Worst flight ever. Pls do not opt for it. They dont even send mssgs stating flight has been delayed.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Roam04996244699 wrote a review Yesterday
1 contribution
Atlanta - New Delhi
International
Worst flight ever!! I booked a flight from Atlanta to Delhi, and the customer service was terrible. Their freaking screen was out of work and they didn’t have option for buying wifi. Like how?? In a 15 hrs flight?! My flight was also delayed 7 hrs and was supposed to be home by 5 pm. And after boarding the plane, we waited for 3 hrs only to find there was a technical issue and they made us wait for that long. The portions of food are so small and aren't that good. Not to mention the plane reeked of a foul smell.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ishaylum wrote a review Yesterday
Telford, United Kingdom52 contributions56 helpful votes
London - New Delhi
International
Air India is by far the worst airline we have flown with (we are frequent travellers). The entertainment system did not work on the long haul return flight, food was lukewarm, seats were not clean & aircraft was very old. There was constant complaints by other passengers. They were moved to another area where the system worked, we were not. We were promised compensation but 5 months later and countless emails later and we still have not received this compensation. It has poor in flight service and even worse customer service. We do not recommend this airline at all.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Quest39337569002 wrote a review 10 Jun
1 contribution
Bengaluru - Hyderabad
Domestic
Horrible experience and terrible staff at the air port counter . They don’t behave like professionals. I will never ever opt for this airlines in my lifetimes
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GoPlaces30826591774 wrote a review 09 Jun
4 contributions
Mumbai - Bengaluru
Domestic
Hopeless customer service, I was travelling with my three kids and due to heavy traffic it took time for me to reach airport, at entrance they took 10 mins for checking IDs and all, it was okay, but Ms. Priya customer manager should have helped out or atleast would have shown courtesy, but nothing, she did not even show customer service to a lady with three kids at night 11 pm, it was horrible experinece , it was 15 mins late but they could have shown courtesy, something, but they were very arrogant and i had five bags travelling to bangalore with three kids and it was really horrible at airport at night 11pm, missing flight due to 50 mins.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Inaccessible inflight entertainment equipment
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This is the screen that i saw for 9 hours
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ishaylum wrote a tip Yesterday
"Do not fly with this airline!"
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GoPlaces30826591774 wrote a tip 09 Jun
"Please do not choose Air India at all, as if you are late at airport they do not show courtesy or show any help, no nothing"
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Vedant Jhaver wrote a tip 09 Jun
"Don’t travel on Air India. "
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Mudit A wrote a tip 07 Jun
"pls do not use Air India Flight (SFO to DEL)"
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SURENDER M wrote a tip 05 Jun
"Fly only if you prefer non stop direct flight, not otherwise."
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