We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air France


24 837 reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

24 837 Reviews from our TripAdvisor Community

Write a Review

24 837 reviews from our community

Filter reviews by popular destinations:
All reviews Paris New York City Los Angeles Sao Paulo Havana Marseille San Francisco Nice Buenos Aires Rome Rio de Janeiro Pointe-a-Pitre Johannesburg Montreal
Traveller rating
Cabin
  • (5 448)
  • (1 173)
  • (1 584)
  • (117)
Route
  • (6 459)
  • (1 639)
  • (190)
  • (19)
  • (8)
  • More
Language
  • More
Showing 8 334: English reviews
Welkom, South Africa
Level 5 Contributor
90 reviews
14 helpful votes
Reviewed today
NEW

It is a really long flight from JNB to ORD. Total flying hours 20 in 2 flights. The crew and flight attendants have a huge job to keep a plane full of passengers comfortable for that long. The Air France people did a great job. They were friendly, compassionate and very accommodating when asked for help. The flight attendants were...

Date of travel: February 2019
More 
International Economy Johannesburg - Chicago

Helpful?
Thank D7814SXrobertn
Galati, Romania
Level 2 Contributor
9 reviews
7 helpful votes
Reviewed today
NEW
via mobile

I traveled from bucharest to cancun via paris in economy and back in premium economy. In economy the seats are incredibly small( i am 1. 63 m and 52 kg) , it was impossible to move and strech and on both flights it was very cold , all the passengers were freezing:( The trip back in premium economy was a...

Date of travel: February 2019
More 
International Economy Bucharest - Cancun

Helpful?
Thank 697alinab
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

thw cooking crew came out and started to dab and dance on my autistic son, Robert, verify disappointing rat

Date of travel: March 2018
Africa First Class Nairobi - Kano
Helpful?
Thank mediocre s
Prague, Czech Republic
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

My experience with Air France is very sad. The service, in comparison with other airlines, was very unprofessional and of poor quality. After arriving to my destination, I was informed that my luggage was not loaded. It can happen, however further communication with them was a nightmare. When my luggage finally arrived after 3 days, I got a message from...

Date of travel: February 2019
More 
International Economy Prague - Cancun

Helpful?
Thank caleirbag
Toronto, Canada
Level 6 Contributor
486 reviews
586 helpful votes
Reviewed yesterday
NEW

Flew on Air France's A380 from Joburg to Paris for my return trip. Boarding was done orderly and the aircraft looked fairly new. Again Cabin crews looked grumpy and lacked enthusiasms like my inbound leg and I guess this is pretty much the norm for this French flag carrier. Such a pity and reminded me immediately of KLM and Lufthansa...

Date of travel: November 2018
More 
International Economy Johannesburg - Paris

Helpful?
6 Thank asiana747
Amsterdam, The Netherlands
Level 6 Contributor
99 reviews
19 helpful votes
Reviewed 2 days ago
NEW

Air France is not my preferred carrier. I have flown with them a couple of times (only when I have to), but am always "surprised" about how the cabin crew don't want to speak English. Despite talking to them in English, they always seem to respond in French. My latest flight with AF was no different. The cabin crew also...

Date of travel: February 2019
More 
International Economy Amman - Paris

Helpful?
1 Thank dirkp147
Yambol, Bulgaria
Level 3 Contributor
11 reviews
Reviewed 2 days ago
NEW

Really great customer service! Air France is the one of the best airlines! Exellent service by crewmembers. The meals are so tasty - really French!

Date of travel: February 2019
Europe Economy Sofia - Paris
Helpful?
Thank ekaterinal599
Lisbon, Portugal
Level 6 Contributor
199 reviews
72 helpful votes
Reviewed 2 days ago
NEW

Quick (connection in Paris) and comfortable flights but no food whatsoever in any flight. Also, Charles de Gaulle terminal is terribly boring.

Date of travel: November 2018
Europe Economy Lisbon - Prague
Helpful?
Thank AndreAlvesPT
Nacogdoches, Texas
Level 6 Contributor
101 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Decent flight, decent staff. Great airplane, nice and new. This was my first flight with Air France.

Date of travel: February 2019
International Economy Paris - Houston
Helpful?
Thank Slaghout
Ventura, California
Level 4 Contributor
46 reviews
4 helpful votes
Reviewed 2 days ago
NEW

***This is a double review. *** So read through for info on both Business and Premium Economy. Business on Air France is very nice, you are greeted with a drink and snack and offered a menu to review prior to the departure. Yes vacation has truly begun. Upon reaching cruising altitude more drinks and your order is taken, your food...

Date of travel: September 2018
More 
International Business Class Los Angeles - Paris

Helpful?
Thank Hans T
See travel tips for airlines
“Sleep as much as possible and drink lots, lots, and lots of water. You won't be sorry.”
D7814SXrobertn, 23 Feb 2019 | Read review
“dont bring your autistic son, robert”
mediocres, 22 Feb 2019 | Read review
“Smile, please!”
ekaterinal599, 21 Feb 2019 | Read review
“Long flights, pay for the upgrade either with miles or purchase”
371hanst, 21 Feb 2019 | Read review
“Long haul flight are very good”
rainbowhayder, 21 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

3 549 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3549)
Viewed
Onboard Feature (180)
Viewed
View from Window (285)
Viewed
Food and Drink (635)
Viewed
Airport (452)
Viewed
Airline Lounge (117)
Viewed
Cabin (232)
Viewed
Seat (262)
Viewed
Our fleet (50)
Viewed
Other (1336)