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Air France

35,525 reviews
Headquarters: 45 rue de Paris, Roissy-en-France France 95 747
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3.535,525 reviews
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About Air France

Airline Alliance

SkyTeam
Headquarters: 45 rue de Paris, Roissy-en-France France 95 747

Airline Summary

Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).
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Kate M wrote a review Today
Johannesburg, South Africa2 contributions
Johannesburg - Madrid
International
I am upset with Air France. My baggage was damaged on an Air France flight, and I cannot use it. I logged a complaint as soon as I got my luggage, as it was clearly broken. It took them months to get back to me and sort it out (over six months), and when they did, they just informed me it was wear and tear of the baggage, and they did nothing to sort it out. This is very unprofessional service, and I would not recommend them going forward.…
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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1957 wrote a review Yesterday
Ottawa, Canada710 contributions306 helpful votes
Ottawa - Paris
International
First time ever on business class, this was my first time ever doing this, my husband received an email the day of flight offering a very reduced price for these seats so to celebrate our wedding 45th Anniversary we did it…let me tell you , it was well worth it. From , The attention from of flight attendants , the champagne, the delicious upgraged food, tablecloth with real glasses + dishes, bigger tv with more movies, and the comfortable seats that lie flat to sleep…I could go on ..just say experience this once in your lifetime!…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dreamer28013680239 wrote a review 15 Mar
United States3 contributions1 helpful vote
Chicago - Bologna
International
I called Air France BEFORE I booked my flight to enquire specifcally about traveling with a dog and 2 cats, and I was told that I could fly with 2 pets in hold and 1 in cabin. So, I booked the flight. Then they canceled the pet request because the layover was not long enough. So, the agent books a different flight, and they cancelled that one because the plane on one leg of the flight did not allow more than one pet in hold. After literally 20 phone calls, and 20 hours of my time attempting to book a flight with my pets, it occurred to me that there are zero flights from Chicago to Turin that will accomodate them. I asked if there were any flights to any nearby airports, and the agents were unable to find even one. I asked for a refund, due to my being given false information regarding travel with pets on this route, they refused, because the 1k flight was non-refundable. I ended up asking which type plane allows more than one pet, and I was able to research and find a flight myself, going into Bologna..... a 5-6 hour drive from where I needed to be. Also keep in mind, when traveling with pets, you must remove your them from the carrier goong through security, or put them through an x-ray machine designed for non-living items. However in Paris, unlike other airports, they do not have a room to remove your pets in, so if your cat doesn't appreciate going back in the carrier, good luck. Luckily my cat ultimately was more afraid of the airport, than he was the carrier, so I only had a few scratches. Then, upon attempting to board the second leg of the flight in Paris, they weighed my carry on PLUS my purse together, and was told it was 1kg to heavy, and I needed to check the carry-on bag. Except the bag contained a 3k camera and 2k worth of medication, and all my pet supplies, none of which I could ditch. I asked them to document the expensive contents and was told the medicine and pet supplies would be okay, but it would be best not to check the camera. So clearly they are aware their own employees are thieves, and they still work there? Finally a manager came out and made an exception for me to carry it in cabin. However, this process took so long, I missed the connecting flight. So, they had to remove my 60 pound dog and my cat, that were already checked into cargo, and I had to wait in the airport with all 3 of them for an additional 4 hours until the next flight. Of course, they tried to charge me a flight change fee, but as my voice got louder, they decided to do me a huge favor and waive that. Now, I land in Bologna at 23:30, and the rental car was closed, so not only did I pay a day for a rental car that I didn't have, I had to take a $100 cab to a $200 hotel room, then another $100 cab back to the airport in the morning to rent a car, for my 5 hour drive to Turin with 3 animals. On top of this, one of my checked bags didn't make it to Bologna. I suppose I should be grateful they even found it. I received an email on 5 March, stating my bag arrived at Bologna airport. I made arrangments for it to be delivered on 10 March, because although my daughter lives in Bologna and could pick it up, we would still have to get it to Torino. After waiting all day, the bag did not arrive. So, I called Air France to see why it wasn't delivered, and was told my bag was enroute to Bologna from Paris? Then the next day, they told me it did actually arrive on the 5th, so I asked them again to deliver it. They told me they handed it to ONX courier, who will contact me. It us now 14 March, and no word from the courier. I had asked for the courier phone number, and they gave me 2 numbers, one of which is out of service, and one they don't answer. AF refuses to give me an email so that I can contact the company myself, but assured me they would email them, but today they told me the company never responded to the email. So, today 14 March, I called AF and asked that they get my bag back from the courier, and I will take a day to go to Bologna to retrieve it there. Of course, they again emailed the company that clearly has zero employees to answer it. It won't long before it can be deemed lost. Been there, and anyone who has been there can tell you this will entail hours locating receipts and making spreadsheets, only to be told the value of your items are 1/10 of what it would cost to replace them, and if you don't have receipts, you are out of luck (because you know everyone just wants to rip off these honest, ethical airlines when THEY lose YOUR luggage). Bottom line, I am sure this is a perfectly fine Airline to fly international, as long as you do not have pets or checked baggage, as their agents are ill-informed regarding pets, and even if they find your bag after they lost it, they will hand it to a courier that doesn't deliver your bag, answer their phone, or respond emails. After this total nightmare, where my poor cats were traumatized after being crated for 24 hours in urine soaked carriers (I uploaded a photo of one of them, around hour 20), I realize I would have literally saved 50 hours of time, and 1k, had I simply re-booked with a different airline, cancelling the Air France flight all together, with no refund.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rohan F wrote a review 15 Mar
6 contributions1 helpful vote
Edinburgh - Toulouse
Europe
The flight was late leaving EDI. The co-pilot appeared to be arguing with ground staff about some problem. This may not have been the airline's fault. Ground crew re positioned air-stairs and eventually we boarded. The plane interior was averagely clean. Disappointing after Emirates and Etihad. When the back wheels touched the runway in CDG it occurred to me that the nose was still high. Sure enough, the pilot aborted landing and we had to go around. This may well have been the best and safest thing to do but it meant we lost 20 minutes. This meant out time on the ground was shorter than planned to make out connecting flight.. Our bags, despite being business priority missed the connecting AF flight to Toulouse. It was around lunchtime so maybe ground crew went on lunch. AF service in TLS was non-existent. Worked my way around entering a contactless form into a terminal. Got an email late in the day saying our bags are on the way late that night and would be available for collection the following day after 9am. I went back to the terminal, after 9 the following morning and was advised by staff that the bags were due in TLS later that day. They insisted the email I had received was wrong. Lucky I had Apple Airtags in the bags and the airtags were in the terminal. The staff member invited me into the next room and there were our 3 bags. Along with about 100 others. If I hadn't had airtags I would have been sent away to wait another day. This is the first flight I have ever had in my life with lost luggage. The AF service was very poor. When I spoke to French friends, they told me lost luggage in CDG transfers were very common and they called it Air Chance. Given that both flights were in and out of Terminal 2 at CDG the bags didn't have to go far yet they didn't make it on time. No apology has ever been received from AF. Not happy and not likely to use AF again if there is a connecting flight.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RFurman22 wrote a review 13 Mar
15 contributions5 helpful votes
Nairobi - London
International
Worst airline I’ve ever had to deal with. Lost both my bags and no one you contact from the company cares about helping. Have AirTags in my bags so know their exact location and they are still refusing to resolve. Rude and unhelpful staff. Would never book with them again.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Correspondance forcée de 6h30 à l'aeroport
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Lanche da manhã
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Janta: frango com legumes.
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Rohan F wrote a tip 15 Mar
"Dont transit trough CDG"
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Easter_10 wrote a tip 11 Mar
"Best to avoid Air France - especially if you have a complicated itinerary."
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Donovan W wrote a tip 11 Mar
"stay away if you have worked hard for your money!"
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Erica H wrote a tip 11 Mar
"Just go with someone else. They are overprice and terrible "
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Urban Traveler wrote a tip 09 Mar
"Free beverages and snacks are available at the galley after offering main meal"
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Depart
Tue, 04/02
Return
Tue, 04/09
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1, Economy