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Air France


19 758 reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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19 758 Reviews from our TripAdvisor Community

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19 758 reviews from our community

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Showing 6 444: English reviews
Paris, France
Level 6 Contributor
107 reviews
50 helpful votes
Reviewed today
NEW
via mobile

I ve travelled every week from ORY to Toulon during the last 3 years. Never on time : approx 30' delay Poor service on board. Check-in is bad an boarding terrible. In addition if boarding is gates 40A-L, there's no lounge!!

Domestic Economy Paris - Toulon
Helpful?
Thank stefan19100
Nashville, Tennessee, United States
Level 4 Contributor
25 reviews
14 helpful votes
Reviewed today
NEW

We had an on time arrival into Charles De Gaulle airport. Even though, we still had to sprint to make it through customs; immigration and then security to get to our connecting flight to Marseille. Upon arrival at the gate, we learned that the flight had been delayed for two hours, because of mechanical difficulties. So we had to add...

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Domestic Economy Paris - Marseille

Helpful?
Thank 610John
Marietta, Georgia
Level 5 Contributor
49 reviews
6 helpful votes
Reviewed today
NEW

We get it, delays happen all the time. But how the service personnel reacts makes or breaks the deal. The flight crew themselves was very nice but after finding out that 50 people on our plane fr JFK was going to miss their 7 am connecting to Athens, they should have organized a better disembarking process for these 50 passengers....

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International Economy New York City - Athens

Helpful?
Thank dumlvr7
Vancouver, Canada
Level 3 Contributor
17 reviews
8 helpful votes
Reviewed today
NEW
via mobile

DO NOT FLY AIR FRANCE! they lost st all our bags somehow and we have been living in Paris for a week without our bags! I cannot tell you what an inconvenience this is not to mention all our belongings and gifts we bought are gone! Their customer service is horrible and they don’t seem to even care that we...

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Europe Economy Barcelona - Paris

Helpful?
Thank Marposp
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW
via mobile

We had a delay because of two drunk people in the plane. Not the airlines fault I know. But I missed my flight and had to be rebooked. The problem with this airline is that there seems to be nobody that is able to deliver reliable information to the clients. I got a new flight from Paris and had to...

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International Economy San Jose - Lisbon

Helpful?
1 Thank Andreas R
Nahariya, Israel
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed today
NEW

I flew with Air France from Tel Aviv to Paris a few years ago and I want to write a review about the airline. The flight took off on time and the service was good. The seat was very comfortable and the meal was tasty. I really liked that they gave to little children a fork shaped like an airplane.

International Economy Tel Aviv - Paris
Helpful?
Thank Yarden_golani
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Not correct, not helpful, not clear, not gentle! The worst experience of my life! Never take it, it’s not even cheap and the service is unexisting!

Europe Economy Paris - Milan
Helpful?
1 Thank Fede R
2 reviews
2 helpful votes
Reviewed yesterday
NEW

Worst experience one can have from Delta and its partner airline Air France as a Diamond Medallion member travelling in Business class. I am on a trip to India with family and had 5 checked baggage and not a single bag has arrived. This is second time in a span of three months that I am having a similar experience...

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International Business Class Gainesville - Bengaluru

Helpful?
2 Thank S V
Toronto, Canada
Level 4 Contributor
37 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Air France together with Joon airlines should be known as a budget airline. The food was tasteless and boring, the service was okay at best. Went on a beeeavement trip (unfortunately no discount provided) and didn’t the aggravation. The airline Joon (I’m assuming Air France’s budget airline), the service was atrocious and unprofessional. Will definitely not travel with them again.

International Economy Toronto - Cape Town Central
Helpful?
1 Thank D H
Virginia Beach, Virginia
Level 3 Contributor
12 reviews
16 helpful votes
Reviewed yesterday
NEW
via mobile

I used Air France to fly from DC to Cairo last month with a return flight 3 weeks after. The price of the tickets was higher than other airlines, but we choose the airline because of the stopover in Paris. Both flights were delayed and both arrived late. Customer service is lacking. Food on the plane is low quality. Service...

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International Economy Washington DC - Cairo

Helpful?
2 Thank Sammy E
See travel tips for airlines
“Don't fly this airline”
610John, 22 Jul 2018 | Read review
“If you want more legroom, try to sit at the front. However, their entertainment system is not as good as the other seats: poor quality”
552ym, 19 Jul 2018 | Read review
“Avoid it at all costs!”
Marlton_Dad2014, 19 Jul 2018 | Read review
“Try to avoid Air France...a strike is always in the air....”
, 19 Jul 2018 | Read review
“Have the booking printed or on your phone to avoid the lines”
_yajanua, 19 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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