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Air China


4 599 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China +86-95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4 599 Reviews from our TripAdvisor Community

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4 599 reviews from our community

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Showing 2 412: English reviews
Aachen, Germany
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

I have to say before taking this flight I had read a lot of bad stories about airchina but my experience was pretty different. Having in mind that we paid almost 315€ (fligh was actually dus-beijing- hanoi) the quality was good. The service was very good, flight attendants where very nice and all of them could speak english. The food...

Date of travel: March 2019
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International Economy Dusseldorf - Beijing

Helpful?
1 Thank Janina S
Lugano, Switzerland
Level 6 Contributor
655 reviews
211 helpful votes
Reviewed 2 days ago
NEW
via mobile

Yesterday we flew back home from a two-week journey to China and Japan, which saw us take 4 flights with Air China and overall 25 hours in the sky. The a350 used for this route was new, had a good entertainment system, comfortable seats, nice toilets and overall is a good plane for such a journey. Service in the plane...

Date of travel: March 2019
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International Economy Beijing - Milan

Helpful?
1 Thank Gabriele1989
Lugano, Switzerland
Level 6 Contributor
655 reviews
211 helpful votes
Reviewed 2 days ago
NEW
via mobile

We flew Air China during our visit to China and Japan, and this flight happened after our stay in Beijing for 5 nights. The plane was an old a330, clearly entertainment was not the best but worked, service was friendly and boarding fast. Food was a bit inedible, with meat covered in a transparent jelly-like substance, but we tried our...

Date of travel: March 2019
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North Asia Economy Beijing - Tokyo

Helpful?
1 Thank Gabriele1989
Lugano, Switzerland
Level 6 Contributor
655 reviews
211 helpful votes
Reviewed 2 days ago
NEW
via mobile

We have just come back from a trip to China and Japan that took us two weeks and 4 flights with air China. We booked on cyber monday and for MXP-PEK, PEK-HND,KIX-PEK and PEK-MXP we paid 880 euros overall, while with emirates or other companies the price was at least double. I clearly had doubts reading reviews, and the first...

Date of travel: March 2019
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International Economy Milan - Beijing

Helpful?
1 Thank Gabriele1989
1 review
Reviewed 2 days ago
NEW
via mobile

Overall its an Ok airline. Few things to keep in min 1) They dont have USB ports in plane 2)Food Is really bad 3) Be careful at the Beijing airport. Wheel chair operator guy tried to sneak his cigarette box in my dads wheel chair and when caught by me he started yelling 4) No one at Beijing Airport understand...

Date of travel: March 2019
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International Economy Houston - Singapore

Helpful?
Thank Owais H
China
Level 6 Contributor
122 reviews
64 helpful votes
Reviewed 3 days ago
NEW

Disappointing springs to mind. Deceptive also. I booked business class seats for two LHW-CTU-LHW and my companion was taking her first ever flight so I wanted it to be up front. The deception occurred when searching for the tickets and finding there were first class and business class seats available. I found this odd, considering the seating configuration of both...

Date of travel: January 2019
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Domestic Business Class Lanzhou - Chengdu

Helpful?
Thank SinophileLuton
Houston, Texas
Level 4 Contributor
30 reviews
18 helpful votes
Reviewed 3 days ago
NEW

I booked a round trip from Houston to Kuala Lumpur. It took me a week to prebook your transit lounge because neither the link on your website nor mobile site work. In addition I got a response by email but then they just ceased to communicate. Finally I was able to call and make the reservation. Upon arrival to the...

Date of travel: March 2019
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International Economy Kuala Lumpur - Houston

Helpful?
Thank TMiChelle2023
Crawley, United Kingdom
Level 6 Contributor
207 reviews
90 helpful votes
Reviewed 4 days ago
NEW

Nothing special on the flight, average meal, standard legroom, a few beverage services. Inflight non-existent . Crew very regimented, no smiles and abrupt.

Date of travel: March 2019
Asia Economy Beijing - Hong Kong
Helpful?
Thank Neil M
1 review
1 helpful vote
Reviewed 5 days ago
NEW

Took 4 flights recently in a return trip to Japan. Booked 10 months advanced and requested vegetarian food. First two flights they had no record of our request. I ended up eating 3 bread rolls as they had nothing else. On the 3rd flight coming home, they somehow had remembered and provided a veggie meal (which was the same as...

Date of travel: March 2019
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International Economy London - Tokyo

Helpful?
1 Thank manfelix2019
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed 5 days ago
NEW

Air China offered a much lower price for my trip to Greece. The flights are on time, flight attendants are helpful and polite. The seats and everything else are the same as any other airlines' flights. There's not much choices on the entertainment system but considering the much lower price of the ticket i think it's fair.

Date of travel: March 2019
International Economy Hong Kong - Athens
Helpful?
1 Thank Beethovenviolin
See travel tips for airlines
“It's BA of a while ago, but for the money it works.”
Tegs123, 19 Mar 2019 | Read review
“Go on a different airline.”
BPS1992, 18 Mar 2019 | Read review
“Call the hotline and always ask for exit-seats and order a kosher meal. It is way better!”
KevinWe1984, 18 Mar 2019 | Read review
“Don’t purchase through a 3 party, you don’t have any options at all.”
cahuhunter, 14 Mar 2019 | Read review
“Dont waste your money, Please !!!”
sairojm, 10 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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