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Air Canada

Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3
Overview
3.031,387 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom
Seat comfort
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Onboard Experience
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About Air Canada

Airline Alliance

Star Alliance
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3

Airline Summary

Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.
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31387Reviews
4508Photos
100Tips
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Popular mentions
Solmaz A wrote a review Yesterday
Manhattan Beach, California1 contribution
Istanbul - Toronto
International
Worse airline ever, be careful if you cancel your flight a month before, you won’t get your refund. Even if your ticket is refundable.
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John C wrote a review 10 Nov
1 contribution
Calgary - Toronto
Domestic
Reasonable flight but they lost one of our bags. Ended up costing us a few hundred dollars in extra clothes to attend an ice hockey match that night. Next flight was with air Canada Rouge, same booking but sat us in different seats around the plane - beware when booking for the future. Can’t wait to see what they deliver next in out flights around Canada…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Journey29270468575 wrote a review 09 Nov
Burlington, Canada1 contribution
Toronto - Madrid
International
As a loyal Aeroplan member who has frequently flown with Air Canada, my recent experience on Flight AC824 from Toronto to Madrid on September 29, 2024, was both disappointing and costly. Due to a 5-hour delay, I arrived in Madrid far later than expected, causing me to lose my pre-booked car rental. This disruption forced me to secure another vehicle, incurring an unexpected additional expense of $395.53. When I submitted a claim to Air Canada explaining the situation and the costs I had to bear as a direct result of their delay, I was disappointed to receive a denial with no acknowledgment or support. While I understand that delays are sometimes unavoidable, I feel it’s crucial for airlines to take accountability, especially when those delays lead to significant inconvenience and unexpected costs for their customers. Unfortunately, Air Canada’s refusal to even partially compensate or acknowledge the impact on my plans and budget has left me questioning their commitment to customer care. I encourage Air Canada to consider the value of customer loyalty and to recognize the importance of taking responsibility when service disruptions create substantial ripple effects for their passengers. Effective customer service involves understanding and addressing these situations, not merely dismissing them. This experience has changed my view of Air Canada, especially for international travel, where even minor delays can have major impacts on travel logistics. For others considering Air Canada for their international trips, please be cautious and prepared for potential inconveniences that may not be resolved by the airline. I hope that Air Canada can improve their approach to customer care in the future by addressing such issues with the consideration and support that loyal customers expect.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Landon J wrote a review 09 Nov
1 contribution
Boston - Toronto
Canada
DONT EVER BOOK WITH THESE Incompetent mental midgets. I would trust Malaysian air to get me to my destination on time...and they literally lost a plane..Constant delays and disorganization! Getting your bags to your destination is like playing Russian roulette but instead they left 5 rounds in the magazine and only pulled one bullet from it…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jess V wrote a review 08 Nov
1 contribution
Victoria - New York City
USA
Air Canada lost our luggage, offered no apology or resolution. Whole experience was bad, would not recommend flying with them
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Showing results 1-5 of 26,588
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John C wrote a tip 10 Nov
"Not like in Australia where when you make a booking you are almost always seated together"
ALEXEI M wrote a tip 08 Nov
"Same as always, look for middle of the week flights and pick off season. When plane is fully booked its no fun for all."
MarieBaboushka3 wrote a tip 08 Nov
"Do not use Air Canada, is the best tip I can give you."
Linda wrote a tip 07 Nov
"Don’t book with them!!!"
xygb7dklt wrote a tip 06 Nov
"There are no "best flights" with Air Canada. It is the national carrier with the attitude that it need not stress over maintenance/service. "
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Showing results 1-5 of 100
Baggage fees
United States to Canada
Carry-on bag: Included
1st checked bag: R 527
2th checked bag: R 879
3th checked bag: R 1,758
4th checked bag: R 1,758
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: R 527
2th checked bag: R 879
3th checked bag: R 3,955
4th checked bag: R 3,955
Each checked bag maximum 50lb/22kg
Domestic Canada
Carry-on bag: Included
1st checked bag: R 615
2th checked bag: R 1,019
3th checked bag: R 2,021
4th checked bag: R 2,021
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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