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Air Austral

Headquarters: Roland Garros Airport, Sainte Marie Reunion Island 97438
Overview
3.01,704 reviews
Travellers' Choice 2018 Winner
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About Air Austral
Headquarters: Roland Garros Airport, Sainte Marie Reunion Island 97438

Airline Summary

From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
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Venture27462755510 wrote a review May 2024
1 contribution
Cape Town Central - Mahebourg
Africa
Good evening to whoever may read this. I want to start this off by saying my experience with Air Austral was nothing short to a disaster. I would love to tell you about my flight however it appears Air Austral don't allow you to step foot on the aircraft, which suits me since i didn't want to reach my destination anyway. When booking the flight tickets i didn't actually expect to get on the plane. My friend, Don Julio, that was waiting at the other airport was really happy to find out that my flight tickets were infact not flight tickets but hotel tickets. I originally had booked to fly from Johannesburg to Mauritius however the lovely staff at Air Austral made a change to my booking so that i did infact fly from Johannesburg to Johannesburg... the inflight meals were delicious would definitely recommend and the entertainment incredible ! The views were amazing i got to see the rynway AND the runway. Overall I would really recommend you flying Air Austral if you intend on not making it to your destination.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Israeli citizen wrote a review Feb 2024
6 contributions5 helpful votes
Mahebourg - Saint-Denis
Africa
This is a NON-reliable company that cancels flights without any reason and without any good alternatives. We have two flights from Mauritius to Reunion and back and both have been cancelled. This company does NOT understand that travelers are booking other flights, tours, and accommodations and are traveling for pleasure. Instead, they get frustration, extra expenses, and annoyance. Avoid traveling with this company at all costs!!!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Passport37195897110 wrote a review Nov 2023
2 contributions
Saint-Pierre - Bangkok
International
Air Austral does not cease to meet my requirements and expectations when travelling. Smiling staff (both on the ground and in the air), attentive service and comfort in the sky with its Dreamliner service :-) Recommend absolutely !!
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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anthonyperon wrote a review Nov 2023
Paris, France8 contributions4 helpful votes
Dzaoudzi - Paris
International
The screen wasn’t working. They didn’t do anything to help me. The flight was delayed. Overall very poor experience.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Geoff T wrote a review Oct 2023
1 contribution
Melbourne - Antananarivo
International
Delayed our flight from La Reunion to Bangkok, told us about a week before. On the same code share, it gave us 15 minutes to change planes at Bangkok airport, which is impossible. When our Travel agent complained couldn’t speak English would not help. We had to go to the Madagascar office to get a new flight. The ground staff and actual flight were extremely helpful. The company is impossible to contact. Put a complainant in via their web site which just kept going around in circles. Was out of pocket about $100 couldn’t upload receipts etc. Shame because the flight attendant s are very good and the ground staff at Antananarivo,Madagascar where extremely helpful. The company customer service is extremely poor, didn’t even offer an alternative when they delayed the flight.
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Auf Madagaskar-Nosy Bai gelandet.
2 Helpful votes
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aéroport de Saint Denis de la Réunion
7 Helpful votes
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carte des liaisons de Air Austral
9 Helpful votes
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repas a bord detail
9 Helpful votes
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repas à bord
9 Helpful votes
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Israeli citizen wrote a tip Feb 2024
"The company should NOT cancel flights!!! Otherwise, their license should be removed!!!!"
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Geoff T wrote a tip Oct 2023
"Ground crew excellent, flight attendants excellent. Customer service of company non existent."
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Mark B wrote a tip Sept 2021
"don't book row 8 in comfort class, noisy and claustrophobic"
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HDforhotels wrote a tip Jan 2020
"Chose Any Other Airline."
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WesternCapeHagus wrote a tip Sept 2019
"Try use another airline"
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