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Aeromexico


6 036 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6 036 Reviews from our TripAdvisor Community

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6 036 reviews from our community

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Showing 1 877: English reviews
Henderson, Nevada
Level 6 Contributor
107 reviews
27 helpful votes
Reviewed yesterday
NEW

Business class is not up to par with other airlines. Plane was on time. In-flight service was fine. Ground staff slow and inefficient.

USA Business Class Mexico City - Las Vegas
Helpful?
Thank ta2zman
Las Vegas, Nevada
1 review
Reviewed 2 days ago
NEW
via mobile

after reading many worrisome reviews, I was feeling very uneasy of my upcoming flights back home CUN/MEX/LAS with Aeroméxico and I definitely didn’t need to be. both flights were on time, planes were clean, and the staff was very courteous. we were even fed on our longer flight (3+ hours). I would recommend Aeromexico and would book another trip with...

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USA Economy Cancun - Las Vegas

Helpful?
Thank jj_valerie
Level 6 Contributor
695 reviews
145 helpful votes
Reviewed 2 days ago
NEW

We booked a tour with Gate 1 to Peru for an Inca adventure. From LAX to LIM, we booked Business Class on Aeromexico; it had a 3 hour layover in Mexico City. On the way back from LIM to LAX, we had a 6 hour layover in Mexico City. The cost for business class was not that great as we...

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International Business Class Los Angeles - Lima

Helpful?
Thank geotech522
Level 2 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

The service, food and experience was very good. It was on time and there were no problems. Everything was good.

International Economy Mexico City - Lima
Helpful?
Thank manmarquez
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Prior to taking my trip I had read some bad reviews, but the service I received was great, The flight attendants were friendly, the plane was in great shape, and both my flights arrived on schedule. I would not hesitate to travel with Aeromexico again.

Mexico Economy Vancouver - Mexico City
Helpful?
Thank Stacey S
Kingston, NY
Level 6 Contributor
339 reviews
131 helpful votes
Reviewed 4 days ago
NEW

Flew Aeromexico on an Embraer 190 and was impressed by the amount of room for my 6ft 1in frame. The planes has rows of two seats on each side so you don't feel crowded. Service on board was basic but very friendly and professional. Would certainly fly Aeromexico in the future.

Mexico Economy Atlanta - Guadalajara
Helpful?
Thank AJS-NY
Merida, Yucatan
Level 4 Contributor
23 reviews
8 helpful votes
Reviewed 4 days ago
NEW

Ok...this was the first flight for my 5 yr old children. One of the most important thing for me is the time...and this is the best...AM is always in time On board service..premium, nice, clean, entertainment on board, wifi, & i didn't pay any extra If you can fly with AM...do it

USA Economy Merida - Orlando
Helpful?
Thank juliuxagain
New York City, New York
Level 6 Contributor
86 reviews
28 helpful votes
Reviewed 4 days ago
NEW
via mobile

I usually fly Delta but since there was no direct flight from Puerto Vallarta to Mexico City I was direct to AeroMexico (sister company) online. All good except 1 thing. I could not use Delta app to reserve my seat not was I able to find my flight with the Conf # given by Delta. I had to call Delta...

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Domestic Economy Puerto Vallarta - Mexico City

Helpful?
Thank Denise M
North Providence, Rhode Island
Level 5 Contributor
56 reviews
7 helpful votes
Reviewed 5 days ago
NEW

I frequently fly from Mexico to Boston, but this time I had a different and wonderful experience. We were on the 787 Dream Liner and was incredible! We were over 250 on board...almost full ...I was so very pleasant, the seating plan was amazing. I had a great seat . Flying with Aeromexico you always get free meal if the...

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USA Economy Mexico City - Boston

Helpful?
Thank mromero28
Sao Paulo, SP
Level 5 Contributor
59 reviews
2 helpful votes
Reviewed 6 days ago
NEW

We flew a Boeing 787 Dreamliner with its magic windows. The best airplane ever, very quiet, comfy seats, very good food service and friendly staff. The flight was very good and the choice of entertainment was awesome. The only draw back is that you can only book your seats without paying a fee, if you book when the flight is...

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International Economy Sao Paulo - Monterrey

Helpful?
Thank JohnnyBravoRJ
See travel tips for airlines
“Business is much better than Economy”
geotech522, 16 Jun 2018 | Read review
“Staff at Mexico's airpor is very helpful and kind...fully bilingual...great customer service.”
mromero28, 13 Jun 2018 | Read review
“comfy good price”
JohnnyBravoRJ, 12 Jun 2018 | Read review
“Read the small print...there are a lot of hidden fees with this airline.”
sbS931QF, 7 Jun 2018 | Read review
“Have all your documents in order.”
MarvinCarter, 7 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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