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Aeroflot


8 834 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8 834 Reviews from our TripAdvisor Community

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8 834 reviews from our community

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Showing 1 798: English reviews
Moscow, Russia
1 review
1 helpful vote
Reviewed yesterday
NEW
via mobile

Frightening airline. Never use this airline. They are incompetent don’t have any management skills and will sell your seats to others without notice. An absolute nightmare. Americans stay away. No one assumes any responsibility even when they’ve made a clear error. They just shuffle blame around. Be cautious. Avoid them.

Domestic Economy Moscow - Volgograd
Helpful?
1 Thank ERFC123
1 review
1 helpful vote
Reviewed yesterday
NEW
via mobile

One clear distinction for this airline from others is that these people take no responcibility. if everething goes smooth and you are at you destination in time and one piece. praise god. should even the smallest thing go wrong forget about any excuse or compensation. in my case i have missed 2 connecting flights because of 9 hour plane delay....

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Domestic Economy Arkhangelsk - Moscow

Helpful?
1 Thank Rana D
Sacramento, California
Level 6 Contributor
102 reviews
44 helpful votes
Reviewed 2 days ago
NEW

The Aeroflot flight was easy to check into online, the sear space was adequate, toilets on the plane were nice, and they fed all passengers in economy on a very short flight. We had absolutely nothing to complain about! Nice job Aeroflot!

Russia Economy Minsk - Moscow
Helpful?
Thank Terri H
Ottawa, Canada
Level 5 Contributor
23 reviews
46 helpful votes
Reviewed 2 days ago
NEW

I was pleasantly surprise. The service on the plane was outstanding. The food was the best I have ever had on the plane. The plane was very clean and seats were comfortable. They even provided free blankets in the economy class.

Russia Economy Malaga - Moscow
Helpful?
Thank AlenaX
Zurich, Switzerland
Level 6 Contributor
183 reviews
84 helpful votes
Reviewed 2 days ago
NEW

The flight to Moscow is great and you get a real meal, you can even chose online the kind of meal you like ( we are vegetarian ) , the second flight to our final destination, from moscow, only has a no choise sandwhich with meat so we could not eat anything. Staff is gentle and attentive anyway and i...

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Russia Economy Zurich - Yekaterinburg

Helpful?
Thank Davide P
Mandal, Norway
Level 4 Contributor
25 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I would like to advise all travelers to travel with Aroflott as far as possible, I traveled with Aeroflot 13 times over the mountain to India without any problems and the company has only been better and better. new aircraft new terminals in Moscow good service of crew on plane. Good food and drink. I have also tried many other...

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International Economy Oslo - New Delhi

Helpful?
Thank Sigvald Andreas T
Johnstone, United Kingdom
Level 5 Contributor
69 reviews
17 helpful votes
Reviewed 3 days ago
NEW
via mobile

I was reluctant to fly Aeroflot, but it was the most practical way to get to Armenia. Their online booking and check-in is easier than most, but their in flight service is exceptional at a time when most airlines are cutting back. You will still get a free hot meal with wine and soft drinks included. The transfer in Moscow...

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International Economy London - Yerevan

Helpful?
Thank Alistair C
Level 5 Contributor
46 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

I used Aeroflot for direct flight between Tehran and Moscow ... Now especial Positive Points ... the Seat was not comfortable.. no entertainment.. food was very ordinary no alcohol drink ( maybe because of combining the flight with Iran Air ) and the end I doubt that I will use this Airline again if there will be any possibilities for...

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International Economy Tehran - Moscow

Helpful?
1 Thank Mohammad M
Gandhinagar, India
Level 2 Contributor
8 reviews
Reviewed 3 days ago
NEW

By and large this airlines is good for Russia bound travelers, as the staff especially the female staff is cordial and cooperative Veg meal is also served during 5 hours long journey

International Economy New Delhi - Moscow
Helpful?
Thank dineshkapadiaphd
Hong Kong, China
Level 6 Contributor
174 reviews
43 helpful votes
Reviewed 3 days ago
NEW

Firstly check in took a long time to open. There were security checks at airport entrance, then you have to wait before check in opens, at area before you can check in you have to go through security checks again. Check in opens like 2 hours ahead of time, so no use getting there too early. Past passport controls, airport...

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International Economy Moscow - Hong Kong

Helpful?
Thank Sam W
See travel tips for airlines
“You will havea nice flight without doing anything anything extra”
7TerriH, 16 Jun 2018 | Read review
“It is a good Air lines for Russia trip from India”
dineshkapadiaphd, 15 Jun 2018 | Read review
“Check in online, OR pay for leg room seats to get out of the crowded seats”
636samw, 15 Jun 2018 | Read review
“Always check-in online, it's free and will let you choose decent seats. For long flights (3+ hours) you can select special food.”
MaximPrikhodko, 11 Jun 2018 | Read review
“Run Forest run!”
F917UW_, 8 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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