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CemAir

354 reviews
Headquarters: PO Box 8266, Kempton Park South Africa 1622
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2.5354 reviews
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About CemAir
Headquarters: PO Box 8266, Kempton Park South Africa 1622

Airline Summary

South Africa-based Cemair (5Z) operates domestic and international passenger flights, as well as charter flight. The airline's headquarters and hub is located at Johannesburg's O. R. Tambo International Airport (JNB). Flight destinations include Bloemfontein’s Bram Fischer Airport (BFN), Cape Town International Airport (CPT), Margate Airport (MGH), Sishen Airport (SIS) and Plettenberg Bay Airport (PBZ). The airline's fleet consists of 20 aircraft, including Bombardier CRJ-100, Bombardier Dash 8 and Beechcraft 1900D planes. Aircraft are configured with all Economy Class seating.
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Curious00793259435 wrote a review 03 Mar
1 contribution
Cape Town Central - Johannesburg
Domestic
The worst customer care experience I have ever had. We landed on time, but when we got to the baggage carousel, our bags and about seven other people, did not come out. We waited patiently about thirty minutes at the empty carousel before we were advised to go to the ticket office as Fly Cemair doesnt have a baggae counter. The ticket office was closed!!! Attepmts to call the airline were fruitless as there is no manned call centre, only got message to call during working hours. The joburg line just dropped. We waited another 30 or so minutes, there was absolutley no-one to ask or who knew what was going on with our luggage, we didnt know whether to leave or not in case the luggae was on the tarmac somewhere, or left in capetown or on the next flight or anything. The airline just abandoned us at the airport with total communication blackout. We literally had to collectivley decide to abandon our luggage and hope for the best the following morning. As it is, its 0838am on the following day and I am trying to call the airline to find out what happened or whether I can go to the airport to fetch my luggage, the call AI tells me , on repeat, that my call is first in line and the next available agent will answer, ....NOPE!!...after about six announcements of me being first in line, the line just drops!!!. Tried ticket sales and the same AI bot answers and drops the line!!!! HORRIBLE CUSTOMER SERVICE AT CEMAIR. THEY SHOULD BE ASSHAMED!!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sihle wrote a review Feb 2024
Hermanus, South Africa2 contributions
Johannesburg - Cape Town Central
Domestic
My bag was opened and my Issey perfume was taken out of my bag. Lord knows what else was done with my toiletries. I mean I paid for services but yet again I'm being robbed and stolen from. All contact details on the site don't work. Rather book for any other flight service. I'm very disappointed and fuming 😤
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christelle M wrote a review Feb 2024
Hoedspruit, South Africa1 contribution
Johannesburg - Hoedspruit
Domestic
Every single flight I have taken ith this scam, has had an issue, delays ranging from plane not arriving, then they need to change a flat tire, then refueling, or a battery needs changing...did they not know about this flight...and is it even safe to get on their plane right now
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sandra A wrote a review Feb 2024
1 contribution
Johannesburg - Cape Town Central
Domestic
The flight departed 30 minutes late. Once we arrived to Capetown, it took them an hour to give us our bags and none of the workers told us why the bags were delayed.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Resort53207230281 wrote a review Feb 2024
1 contribution
Johannesburg - George
Domestic
Flight was late, as typical, which caused me in not getting my car in time. I was told I will be helped in George. I was not helped and everyone looked at me with blank stares. Head office personnel were rude. No one wanted to take responsibility.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Curious00793259435 wrote a tip 03 Mar
"Just don't"
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Christelle M wrote a tip Feb 2024
"Book with somebody else"
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Tasmeeka M wrote a tip Jan 2024
"Best tip, DO NOT FLY THIS AIRLINE"
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Sonam M wrote a tip Jan 2024
"Don’t book this flight "
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Journey27563193048 wrote a tip Dec 2023
"Avoid at all costs "
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ReturnOne-wayMulti-city
Depart
Tue, 03/19
Return
Tue, 03/26
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1, Economy