CemAir

Headquarters: PO Box 8266, Kempton Park South Africa 1622

086 123 6247

Website

2.5397 reviews

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About CemAir

Airline Summary

South Africa-based Cemair (5Z) operates domestic and international passenger flights, as well as charter flight. The airline's headquarters and hub is located at Johannesburg's O. R. Tambo International Airport (JNB). Flight destinations include Bloemfontein’s Bram Fischer Airport (BFN), Cape Town International Airport (CPT), Margate Airport (MGH), Sishen Airport (SIS) and Plettenberg Bay Airport (PBZ). The airline's fleet consists of 20 aircraft, including Bombardier CRJ-100, Bombardier Dash 8 and Beechcraft 1900D planes. Aircraft are configured with all Economy Class seating.

2.5

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pearlmaluleke4

Mbombela, South Africa

2 contributions

Racist encounter with cabin crew member

George - JohannesburgDomestic

I asked cabin crew member Amber Rose for a beverage since I was fast alseep when she distributed to everyone, she calmly explained to me that since the flight is descending the beverage services are closed and she can’t assist anymore, to which I fully understood. Within 5 minutes a white lady seated in front asked for a beverage to which Amber Rose quickly ran to give it to her. I was in utter shock and gravely hurt by her action unfortunately I am not a confrontational woman.

Date of travel: January 2025

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Written 9 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jessicacarys

Manchester, United Kingdom

2 contributions

Disgusting unhelpful airline

Port Elizabeth - JohannesburgDomestic

Horrible airline. We turned up at the airport to find out our flight had been cancelled with no notice or warning, and nobody on the counter or customer service booth - just a scrap of paper taped to the booth saying to call their customer service number. Customer services couldn’t haven’t been less interested in helping and just told us to rebook on another flight via our travel agent. Not even an apology for ruining our entire itinerary so we had to rebook all our flights for double the price. I am writing this unable to sleep because we now cannot fly for another two days and am petrified I will miss my dad’s funeral if anything else goes wrong. If that happens, your company will never know peace again. Shame on you.

Date of travel: January 2025

Customer service

Written 3 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Wander41997304428

Cape Town, South Africa

2 contributions

Very unhappy about the fact that the flight attendant threatened me and woke me up by hitting me.

Cape Town Central - DurbanDomestic

When I flew down to Capetown in December, I had a really good experience and actually mentioned that I hope my return flight is with CemAir too (it was), but after the experience I had today, I'm so disappointed in the service on this flight. It was the 06:10 flight nr 5Z0900. Not only did the flight attendant threaten me with arrest as I boarded the plane over a rule I was not aware of, nor have I ever heard it, but before we started landing, she woke me up by repeatedly hitting me in my arm, snapping that I have to put up the tray. I continuously tried to be kind, respectful and not react negatively when she was addressing me, but it didn't seem to change her confrontational attitude. I work in service as well and I would NEVER treat a client the way that I was treated today, nor would I EVER lay a hand on one. This experience was probably one of the worst I've had and started my day in the most terrible way. I expect better service, especially taking into consideration the prices that we pay for flights in this season.

Date of travel: January 2025

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Written 2 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Elisabetta B

5 contributions

Despite bad reputation our experience was very good

Cape Town Central - HoedspruitDomestic

Flight was on time, we had good service during the flight with courtesy snacks, the staff was professional and we had no problems with checking in.

Date of travel: December 2024

Written 31 December 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jean-Paul N

10 contributions

Avoid at all costs - left stranded

George - JohannesburgDomestic

Had book flight back to UK on the 26th December. Cemair cancelled flight without reason and no alternative other taking the only later flight this missing my international connecting and (and lose fair) or Cemair will refund their flight at a cost of R300. Refused to refund international flight dispute it as a result of their abject failure. Staff rude and unhelpful. Cemair has left me stranded in South Africa with no means to get home. Will be alerting the South African travel regulators.

Date of travel: December 2024

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